John Lewis & Partners, Ipswich

SHOPPING WITH US SAFELY

Find out what to expect when you shop with us, and what you can do to stay safe

Our absolute priority is keeping you and our Partners safe. Our shops will look a little different for a while, but you can find out exactly what to expect by watching this short video where one of our Partners shows you some of the safety measures we’ve put in place.

Reopening our shops with your safety in mind
Ben Sheppard Partner & Branch Manager

WELCOMING YOU BACK

"I hope you and your family are safe and well and we look forward to welcoming you back to John Lewis & Partners, Ipswich. We want to ensure you have a safe shopping trip, so please be assured we are practising social distancing across both John Lewis and Waitrose and although your visit may be slightly longer than usual - this is to ensure the safety of our Partners, customers and visitors"

BEN SHEPPARD

Green Line

Partner & Branch Manager

Information on product availability

Address

Futura Park Crane Boulevard Ipswich Suffolk IP3 9SQ

Our calls are handled by our Contact Centre – if you wish to speak to an in-store Partner it’s best to visit the shop.

Phone number

If you're calling about an existing order, please have your order number ready.

call 01473 275 850

Opening hours this week

Mon
09:00 - 18:00
Tues
09:00 - 18:00
Wed
09:00 - 18:00
Thurs
09:00 - 18:00
Fri
09:00 - 18:00
Sat
09:00 - 18:00
Sun
10:00 - 16:00
What's On

WHAT'S ON

Discover events and experiences at your nearest John Lewis & Partners

WHAT'S ON

Discover events and experiences at your nearest John Lewis & Partners

CAFÉ

For a perfect pick me up, with freshly-ground coffee and light snacks

Find out more

CAFE

For a perfect pick me up, with freshly-ground coffee and light snacks

Find out more

OTHER SERVICES

Furnishing & Fabrics

Our customisation services give you the freedom to create

Floor 1

Home Design Service

Our Home Design Stylists can help you create a look you'll love to come home to

Floor 1

Gift List

Whatever the celebration, help friends and family mark it with a special gift. 

Ground Floor

Nursery Advice

Our Nursery Partners can help you at every step of the way with our two free services

Ground Floor

TV & Home Cinema Installation

Buy a TV from us and our services include installation, wall mounting and home cinema set-up 

Floor 1

Home Appliances Installation

Take advantage of our installation and disposal service when we deliver your new appliance 

Ground Floor

how can you prepare for visiting our stores?

 

  • Please wear a face covering while in our shop*
  • Vulnerable customers will be fast-tracked through the queue, please speak to a Customer service host at our entrance
  • You can check stock availability at your local shop on our app before you arrive. Download our app
  • my John Lewis members can use our website or app to scan your card at the till and your in-store receipts will be saved in the Kitchen Drawer for access at any time. Join now
  • For problems with an electrical item, you can save yourself a visit and receive aftersales support. Book a repair service, or check on an existing repair by calling our technical support team on 0330 123 0106
  • For returns, we will honour unwanted purchases that were made in our shops, on or after 18 February 2020, for up to 35 days from when the individual shop reopens that you wish to return to.  Read our returns policy
  • We'll have a drop box for online returns. Please speak to a Partner at the door for help using this returns method. You can use the box if you’re returning an online purchase, a parcel that's less than 20cm thickness x 45cm width, items that are unwanted and in perfect condition only. See our FAQ page for more information.
  • If you are showing any Coronavirus symptoms, please follow Government guidance and stay at home

Store Guide

Our departments, facilities and services

GROUND FLOOR

Departments

Bathroom Accessories

Beauty

Bed & Bathroom Linen

Candle Shop

China, Glass & Silverware

Christmas Shop (seasonal)

Cleaning & Clothescare

Decorative Accessories

Electrical Appliances

Garden Furniture (seasonal)

Gift Food

Home Storage

Kitchenware & Cookshop

Nespresso Boutique

Nursery

Pictures & Frames 

Stationery

Utility

Facilities & services

Customer Services

Tax Free Shopping

Nursery Advice

FLOOR 1

Departments

Audio, TV & Technology

Beds & Bedroom Furniture

Curtains & Blinds

Flooring & Rugs

Furniture

Haberdashery & Crafts

Home Furnishings

Lighting

Mirrors

Travel Goods

Facilities & services

Waitrose Cafe

Parents’ Room

Home Design Service

Toilets (wheelchair accessible)

Technical support service

NEW: FREE VIRTUAL SERVICES

We’re working on bringing more services and experiences to you.

Virtual Home Design appointments

Our Home Design Stylists are here to show you how to make the most of your space, or finally tackle that interior project you’ve been thinking about.

Personal Styling

Virtual Personal Styling appointments

Our Stylists are on hand to help you make the most of your wardrobe and identify the key pieces you’re missing.

Virtual Nursery Advice appointments

One of our Nursery Advisors will answer your questions and find the right products for your child.

FREQUENTLY ASKED QUESTIONS

All the latest Coronavirus (COVID-19) information for our customers

Our Shops & Services

Delivery

Click & Collect

Returns

*In line with Government legislation, John Lewis Partnership expects all partners and customers (less those with valid medical reasons) to wear a face covering when in our shops.