John Lewis & Partners, Leicester

SHOPPING WITH US SAFELY

Find out what to expect when you shop with us, and what you can do to stay safe

Peak reassurance for customers in our shops

As we start to think about Christmas and ticking off those wish lists, we want to reassure you that Partner and customer safety remains our absolute priority. Watch this short video to learn about how you can shop safely with us, the quietest times to shop and the services that you can enjoy.

Thank you for helping us help everyone

Gary Rowntree Partner & Head of Branch

"I’m delighted to have seen so many of you back shopping with us and wanted to take this opportunity to update you on some of the latest changes in store. The Place to Eat is open with table service, and Personal Styling has resumed with virtual and in-store appointments when you’re looking for a wardrobe refresh. Our Christmas Shop showcases beautiful decorations linked to art this year, and I’m sure they’ll provide festive inspiration."

GARY ROWNTREE

Green Line

Partner & Head of Branch

Address

2 Bath House Lane Highcross Leicester LE1 4SA

Our calls are handled by our Contact Centre – if you wish to speak to an in-store Partner it’s best to visit the shop.

Phone number

If you're calling about an existing order, please have your order number ready.

call 0116 242 5777

Opening hours this week

Mon
10:00 - 18:00
Tues
10:00 - 18:00
Wed
10:00 - 18:00
Thurs
10:00 - 18:00
Fri
10:00 - 18:00
Sat
09:00 - 19:00
Sun
11:00 - 17:00

how can you prepare for visiting our stores?

 

  • Please wear a face covering while in our shop*
  • Vulnerable customers will be fast-tracked through the queue, please speak to a Customer service host at our entrance
  • You can check stock availability at your local shop on our app before you arrive. Download our app
  • my John Lewis members can use our website or app to scan your card at the till and your in-store receipts will be saved in the Kitchen Drawer for access at any time. Join now
  • For problems with an electrical item, you can save yourself a visit and receive aftersales support. Book a repair service, or check on an existing repair by calling our technical support team on 0330 123 0106
  • We’ve extended our returns period just for the festive season. Any gift bought between 8 October and 24 December 2020 can be returned up until 28 January 2021  Read our returns policy
  • We'll have a drop box for online returns. Please speak to a Partner at the door for help using this returns method. You can use the box if you’re returning an online purchase, a parcel that's less than 20cm thickness x 45cm width, items that are unwanted and in perfect condition only. See our FAQ page for more information.
  • If you are showing any Coronavirus symptoms, please follow Government guidance and stay at home

Information on product availability

Store Guide

Our departments, facilities and services

GROUND FLOOR

Departments

Beauty

Haberdashery & Crafts

Jewellery & Watches

Lingerie

Sunglasses

Travel Goods

Women’s Accessories & Shoes

Womenswear

Facilities & services

&Beauty Nail & Brow Bar

Bra Fitting service

Clarins Beauty Bar (Temp closed)

Customer Collections

Personal Styling & The Style Studio

Toilets (wheelchair accessible) 

FLOOR 1

Departments

China, Glass & Silverwear

Clothes Care

Electricals

Fitted Kitchens

Gifts & Gift Food

Kitchenware

Nespresso Boutique

Men’s Accessories & Shoes

Menswear

Stationery

Tableware & Table Linen

Utility Shop

Facilities & services

Kuoni Travel

Toilets (wheelchair accessible)

FLOOR 2

Departments

Bathroom Accessories

Bed & Bath Linen

Beds & Bedroom Furniture

Carpets, Rugs & Flooring

Christmas Shop/Outdoor Living (Seasonal)

Curtains & Blinds

Decorative Accessories

Home Furnishings

Furniture

Lighting

Pictures, Mirrors & Clocks

Facilities & services

Home Design Service

FLOOR 3

Departments

Audio, TV & Technology

Childrenswear & Shoes

Nursery

Sports

Toys

Facilities & services

Bureau de Change

Customer Services

Gift Wrapping Service

Nursery Advice Service

Tax Free Shopping

Parents' Room

Technical Support

The Place to Eat

Toilets (wheelchair accessible) 

VIRTUAL SERVICES & Experiences

Expert advice and inspiration, whenever you need it

We've been with you every step of the way for 155 years. Which is why we've been exploring how to keep bringing you the services you know and love, as well as new ways to get inspired. Think expert live talks from specialist Partners, virtual appointments, interactive masterclasses and more - live in your home. 

Virtual Home Design appointments

Our Home Design Stylists are here to show you how to make the most of your space, or finally tackle that interior project you’ve been thinking about.

Personal Styling

Virtual Personal Styling appointments

Our Stylists are on hand to help you make the most of your wardrobe and identify the key pieces you’re missing.

Virtual Nursery Advice appointments

One of our Nursery Advisors will answer your questions and find the right products for your child.

FREQUENTLY ASKED QUESTIONS

All the latest Coronavirus (COVID-19) information for our customers

Our Shops & Services

Delivery

Click & Collect

Returns

 Place to Eat

WHAT'S ON

Discover events and experiences at your nearest John Lewis & Partners

THE PLACE TO EAT

For hot meals, light snacks, cakes and refreshing drinks for all the family, served throughout the day

What's On

WHAT'S ON

Discover events and experiences at your nearest John Lewis & Partners

THE PLACE TO EAT

For hot meals, light snacks, cakes and refreshing drinks for all the family, served throughout the day

OTHER SERVICES

Home Design Service

Our Home Design Stylists can help you create a look you'll love to come home to

Floor 2

Kuoni

Find your faraway place from over 80 destinations with the travel experts

Floor 1

&Beauty

Let yourself be pampered by the experts, enjoy hair styling, dry spa treatments, beauty salons and much more

Ground Floor

Personal Styling

Style that starts with you. Our Personal Stylists can help you find looks that work

Ground Floor

Nursery Advice

Our Nursery Partners can help you at every step of the way with our two free services

Floor 3

Lingerie Fitting

Our lingerie experts can help you find bras, shapewear and swimwear that's the perfect fit

Ground Floor

*In line with Government legislation, John Lewis Partnership expects all partners and customers (less those with valid medical reasons) to wear a face covering when in our shops.