John Lewis & Partners, Welwyn
Address
Bridge Road Welwyn Garden City Hertfordshire AL8 6TP
Our calls are handled by our Contact Centre – if you wish to speak to an in-store Partner it’s best to visit the shop.
Phone number
If you're calling about an existing order, please have your order number ready.
call 01707 323 456Opening hours this week
- Mon
- Temporarily Closed
- Tues
- Temporarily Closed
- Wed
- Temporarily Closed
- Thurs
- Temporarily Closed
- Fri
- Temporarily Closed
- Sat
- Temporarily Closed
- Sun*
- Temporarily Closed
how can you prepare for visiting our stores?
- Please wear a face covering while in our shop*
- Vulnerable customers will be fast-tracked through the queue, please speak to a Customer service host at our entrance
- You can check stock availability at your local shop on our app before you arrive. Download our app
- my John Lewis members can use our website or app to scan your card at the till and your in-store receipts will be saved in the Kitchen Drawer for access at any time. Join now
- For problems with an electrical item, you can save yourself a visit and receive aftersales support. Book a repair service, or check on an existing repair by calling our technical support team on 0330 123 0106
- We’ve extended our returns period just for the festive season. Any gift bought between 8 October and 24 December 2020 can be returned up until 28 January 2021 Read our returns policy
- We'll have a drop box for online returns. Please speak to a Partner at the door for help using this returns method. You can use the box if you’re returning an online purchase, a parcel that's less than 20cm thickness x 45cm width, items that are unwanted and in perfect condition only. See our FAQ page for more information.
- If you are showing any Coronavirus symptoms, please follow Government guidance and stay at home
Store Guide
Our departments, facilities and services
GROUND FLOOR
Departments
Audio, TV & Technology
Beauty & Fragrance
China, Glass & Silverware
Christmas Shop (seasonal)
Clothescare
Decorative Home Accessories
Electrical Appliances
Fitted Kitchens
Garden Furniture (seasonal)
Gift Food & Alcohol
Haberdashery & Crafts
Handbags & Leather Goods
Jewellery & Watches
Kitchenware
Menswear & Men's shoes
Pictures & Frames
Sports
Stationery
Sunglasses
Tableware & Table Linens
Toys & Children's Books
Women's Shoes & Accessories
Facilities & services
Customer Collections
John Lewis Opticians
Technical Support
FLOOR 1
Departments
Baby & Childrenswear
Bathroom Accessories
Bed & Bath Linen
Curtains & Blinds
Floor Coverings
Furnishing Fabrics & Cushions
Home Decorating
Lighting
Lingerie, Nightwear & Swimwear
Nursery
Children's Shoes
Womenswear
Facilities & services
Home Design Service
Lingerie Advice
Nursery Advice
Parents' Room
Personal Stylist
The Place to Eat
Toilets (wheelchair accessible)
FLOOR 2
Departments
Beds & Bedroom Furniture
Furniture
Mirrors
Travel
Facilities & services
Bureau de Change
Card Services
Clearance Room
Customer Service
Tax Free Shopping
Gift Wrapping Service
Personal Shopping
VIRTUAL SERVICES & Experiences
Expert advice and inspiration, whenever you need it
We've been with you every step of the way for 155 years. Which is why we've been exploring how to keep bringing you the services you know and love, as well as new ways to get inspired. Think expert live talks from specialist Partners, virtual appointments, interactive masterclasses and more - live in your home.
Virtual Home Design appointments
Our Home Design Stylists are here to show you how to make the most of your space, or finally tackle that interior project you’ve been thinking about.
Virtual Personal Styling appointments
Our Stylists are on hand to help you make the most of your wardrobe and identify the key pieces you’re missing.
Virtual Nursery Advice appointments
One of our Nursery Advisors will answer your questions and find the right products for your child.
FREQUENTLY ASKED QUESTIONS
All the latest Coronavirus (COVID-19) information for our customers
Our Shops & Services
Delivery
Click & Collect
Returns
WHAT'S ON
Discover events and experiences at your nearest John Lewis & Partners
THE PLACE TO EAT
For hot meals, light snacks, cakes and refreshing drinks for all the family, served throughout the day
THE PLACE TO EAT
For hot meals, light snacks, cakes and refreshing drinks for all the family, served throughout the day
OTHER SERVICES
Home Design Service
Our Home Design Stylists can help you create a look you'll love to come home to
Floor 1
Kuoni
Find your faraway place from over 80 destinations with the travel experts
Floor 2
Opticians
We offer the personal advice, latest frame ranges and specialist attention your eyes deserve
Ground Floor
Personal Styling
Style that starts with you. Our Personal Stylists can help you find looks that work
Floor 1
Nursery Advice
Our Nursery Partners can help you at every step of the way with our two free services
Floor 1
Children Shoe Fitting
Our trained fitters will help measure your child’s feet and advise you on style and fit
Floor 1
*In line with Government legislation, John Lewis Partnership expects all partners and customers (less those with valid medical reasons) to wear a face covering when in our shops.
* You can still shop with John Lewis online and click&collect from selected Waitrose and Co-Op stores.