John Lewis & Partners, White City
Address
Westfield Ariel Way London Greater London W12 7FU
Our calls are handled by our Contact Centre – if you wish to speak to an in-store Partner it’s best to visit the shop.
Phone number
If you're calling about an existing order, please have your order number ready.
call 0208 222 6400Opening Hours
- Mon*
- 10:00 - 20:00
- Tues
- 10:00 - 20:00
- Wed
- 10:00 - 20:00
- Thur
- 10:00 - 20:00
- Fri
- 10:00 - 20:00
- Sat
- 10:00 - 20:00
- Sun**
- 12:00 - 18:00
how can you prepare for visiting our stores?
- Please wear a face covering while in our shop*
- Vulnerable customers will be fast-tracked through the queue, please speak to a Customer service host at our entrance
- You can check stock availability at your local shop on our app before you arrive. Download our app
- my John Lewis members can use our website or app to scan your card at the till and your in-store receipts will be saved in the Kitchen Drawer for access at any time. Join now
- For problems with an electrical item, you can save yourself a visit and receive aftersales support. Book a repair service, or check on an existing repair by calling our technical support team on 0330 123 0106
- We’ve extended our returns period just for the festive season. Any gift bought between 8 October and 24 December 2020 can be returned up until 28 January 2021 Read our returns policy
- We'll have a drop box for online returns. Please speak to a Partner at the door for help using this returns method. You can use the box if you’re returning an online purchase, a parcel that's less than 20cm thickness x 45cm width, items that are unwanted and in perfect condition only. See our FAQ page for more information.
- If you are showing any Coronavirus symptoms, please follow Government guidance and stay at home
Store Guide
Our departments, facilities and services
GROUND FLOOR
Departments
Beauty & Fragrance
Electric Appliances (small)
Kitchenware
Menswear & Shoes
Stationery, Gifts & Candleshop
Tableware & Table Linen
Utility Shop
Facilities & services
Customer Collections
Personal Styling & The Style Studio (men)
The Experience Desk
Toilets (wheelchair accessible)
FLOOR 1
Departments
Athleisure
Denim Wardrobe by Trilogy
Jewellery & Watches
Lingerie, Nightwear & Swimwear
Womenswear
Women’s shoes & accessories
Facilities & services
Bra Fitting & Lingerie Advice
Margaret Dabbs London
Opticians
Personal Styling & The Style Studio (women)
Cafe
Toilets (wheelchair accessible)
Toilets
FLOOR 2
Departments
Bathroom Accessories
Bed & Bath Linen
Beds
Christmas Shop / Outdoor Living (Seasonal)
Electric Appliances (large)
Furnishing Fabrics & Cushions
Furniture
Lighting
Pictures, Frames & Mirrors
Facilities & services
Bureau de Change
Fitted Bedrooms & Kitchens
Gift Wrapping
Home Design Service
Home Appliance Installation & Disposal
Made to Measure Curtains & Blinds
Partnership Card
Tax Free Shopping
FLOOR 3
Departments
Audio, TV & Technology
Baby & Childrenswear
Haberdashery
Nursery
Children's Shoes & Accessories
Smart Home
Travel
Toys & Children's Books
Facilities & services
Car Seat Fitting
Children's Shoe Fitting
Nursery Advice Service
Technical Support
The Discovery Room
The Place to Eat
Toilets (wheelchair accessible)
FREQUENTLY ASKED QUESTIONS
All the latest Coronavirus (COVID-19) information for our customers
Our Shops & Services
Delivery
Click & Collect
Returns
THE TERRACE
THE TERRACE
Indulge in your favourite cake or enjoy a cold drink as you soak up the beautiful views of West London from our newly refurbished balcony bar.
Opening hours: 10am - 8pm
Access via The Place to Eat cafe on Floor 3.
Indulge in your favourite cake or enjoy a cold drink as you soak up the beautiful views of West London from our newly refurbished balcony bar.
Opening hours:
10am - 7pm (Monday-Saturday)
12noon-5pm (Sunday)
Access via The Place to Eat cafe on Floor 3.
GET NEW-SEASON READY WITH THE COMPLETE STYLE & BEAUTY EXPERIENCE
GET NEW-SEASON READY WITH THE COMPLETE STYLE & BEAUTY EXPERIENCE
Treat yourself or someone special to the Complete Style & Beauty Experience for £125. Includes:
2-hour Personal Styling appointment
Luxury gel manicure from &Beauty
Brow shape and blow dry from &Beauty
Beauty counter makeover, with £35 to spend on beauty products
Lunch
Call or book at The Experience Desk
on 0208 222 6475
GET NEW-SEASON READY WITH THE COMPLETE STYLE & BEAUTY EXPERIENCE
Treat yourself or someone special to the Complete Style & Beauty Experience for just £125. Includes:
2-hour Personal Styling appointment
Luxury gel manicure from &Beauty
Brow shape and blow dry from &Beauty
Beauty counter makeover, with £35 to spend on beauty products
Lunch at Benugo
Call to book at The Experience Desk
on 0208 222 6475
DOUBLE POINTS WITH PARTNERSHIP CARD
Book your next adventure through Kuoni Travel by 28 February and receive double points on your Partnership Card*. Book online or visit in store. *Representative 18.9% APR (variable)
THE GIFT OF EXPERIENCE
For a thoughtful, practical present that’s also a treat, choose an Experience Gift for Personal Styling, Home Design, Nursery Advice or Beauty
Buy at the Experience Desk in store
THE PLACE TO EAT
For hot meals, light snacks, cakes and refreshing drinks for all the family, served throughout the day
THE PLACE TO EAT
For hot meals, light snacks, cakes and refreshing drinks for all the family, served throughout the day
THE EXPERIENCE DESK
The Experience Desk is a place to discover our exclusive events and workshops, book selected services or purchase one of our special experience gifts.
Call: 0208 222 6474
Find our full list of services here
OTHER SERVICES
The Style Studio
A place for fashion inspiration. Join us for personal styling, talks, events and more
Floor 1
&Beauty
Let yourself be pampered by the experts; enjoy hair styling, beauty and dry spa treatments
Ground & Floor 1
Café
For a perfect pick-me-up with freshly ground coffee and light snacks.
Floor 1
* (Bank Holiday Hours: 10:00 to 20:00)
** (Open for browsing from 11:30)