John Lewis & Partners, White City

BRIGHTER DAYSARE COMING

Brighter Days Are Coming

WE'RE OPEN

Find out more about coming back to our shops, from fitting rooms to how we're keeping you safe.

Brighter Days Are Coming
Brighter Days Are Coming
BRIGHTER DAYSARE COMING
WE'RE OPEN

Find out more about coming back to our shops, from fitting rooms to how we're keeping you safe.

Address

Westfield Ariel Way London Greater London W12 7FU

Our calls are handled by our Contact Centre – if you wish to speak to an in-store Partner it’s best to visit the shop.

Phone number

If you're calling about an existing order, please have your order number ready.

call 0208 222 6400

Opening Hours

Mon*
10:00 - 20:00
Tues
10:00 - 20:00
Wed
10:00 - 20:00
Thur
10:00 - 20:00
Fri
10:00 - 20:00
Sat
10:00 - 20:00
Sun**
12:00 - 18:00

* (Bank Holiday Hours: 10:00 to 20:00)

** (Open for browsing from 11:30)

how can you prepare for visiting our stores?

 

  • Please wear a face covering while in our shop*
  • Vulnerable customers will be fast-tracked through the queue, please speak to a Customer service host at our entrance
  • You can check stock availability at your local shop on our app before you arrive. Download our app
  • my John Lewis members can use our website or app to scan your card at the till and your in-store receipts will be saved in the Kitchen Drawer for access at any time. Join now
  • For problems with an electrical item, you can save yourself a visit and receive aftersales support. Book a repair service, or check on an existing repair by calling our technical support team on 0330 123 0106
  • We’ve extended our returns period just for the festive season. Any gift bought between 8 October and 24 December 2020 can be returned up until 28 January 2021  Read our returns policy
  • We'll have a drop box for online returns. Please speak to a Partner at the door for help using this returns method. You can use the box if you’re returning an online purchase, a parcel that's less than 20cm thickness x 45cm width, items that are unwanted and in perfect condition only. See our FAQ page for more information.
  • If you are showing any Coronavirus symptoms, please follow Government guidance and stay at home

Store Guide

Our departments, facilities and services

GROUND FLOOR

Departments

Beauty & Fragrance

Electric Appliances (small)

Kitchenware

Menswear & Shoes

Stationery, Gifts & Candleshop

Tableware & Table Linen

Utility Shop

Facilities & services

Customer Collections

Personal Styling & The Style Studio (men) 

The Experience Desk

Toilets (wheelchair accessible)

 

FLOOR 1

Departments

Athleisure

Denim Wardrobe by Trilogy

Jewellery & Watches

Lingerie, Nightwear & Swimwear

Womenswear

Women’s shoes & accessories

Facilities & services

Bra Fitting & Lingerie Advice

Margaret Dabbs London

Opticians

Personal Styling & The Style Studio (women)

Cafe

Toilets (wheelchair accessible)

Toilets

FLOOR 2

Departments

Bathroom Accessories

Bed & Bath Linen

Beds

Christmas Shop / Outdoor Living (Seasonal)

Electric Appliances (large)

Furnishing Fabrics & Cushions

Furniture

Lighting

Pictures, Frames & Mirrors

Facilities & services

Bureau de Change

Fitted Bedrooms & Kitchens

Gift Wrapping

Home Design Service

Home Appliance Installation & Disposal

Made to Measure Curtains & Blinds

Partnership Card

Tax Free Shopping

 

FLOOR 3

Departments

Audio, TV & Technology

Baby & Childrenswear

Haberdashery

Nursery

Children's Shoes & Accessories

Smart Home

Travel

Toys & Children's Books

Facilities & services

Car Seat Fitting

Children's Shoe Fitting

Nursery Advice Service

Technical Support

The Discovery Room

The Place to Eat

Toilets (wheelchair accessible)

 

FREQUENTLY ASKED QUESTIONS

All the latest Coronavirus (COVID-19) information for our customers

Our Shops & Services

Delivery

Click & Collect

Returns

The terrace
John Lewis & Partners White City Terrace

THE TERRACE

THE TERRACE

Indulge in your favourite cake or enjoy a cold drink as you soak up the beautiful views of West London from our newly refurbished balcony bar.  

Opening hours: 10am - 8pm 

Access via The Place to Eat cafe on Floor 3. 

Indulge in your favourite cake or enjoy a cold drink as you soak up the beautiful views of West London from our newly refurbished balcony bar.  
Opening hours:
10am - 7pm (Monday-Saturday)
12noon-5pm (Sunday)
Access via The Place to Eat cafe on Floor 3. 

GET NEW-SEASON READY WITH THE COMPLETE STYLE & BEAUTY EXPERIENCE

GET NEW-SEASON READY WITH THE COMPLETE STYLE & BEAUTY EXPERIENCE

Treat yourself or someone special to the Complete Style & Beauty Experience for £125. Includes:

2-hour Personal Styling appointment
Luxury gel manicure from &Beauty 
Brow shape and blow dry from &Beauty
Beauty counter makeover, with £35 to spend on beauty products 
Lunch 

Call or book at The Experience Desk
on 0208 222 6475

The Complete Beauty & Style Experience
Complete Beauty & Style Experience

GET NEW-SEASON READY WITH THE COMPLETE STYLE & BEAUTY EXPERIENCE

Treat yourself or someone special to the Complete Style & Beauty Experience for just £125. Includes:

2-hour Personal Styling appointment
Luxury gel manicure from &Beauty 
Brow shape and blow dry from &Beauty
Beauty counter makeover, with £35 to spend on beauty products 
Lunch at Benugo

Call to book at The Experience Desk
on 0208 222 6475

DOUBLE POINTS WITH PARTNERSHIP CARD

Book your next adventure through Kuoni Travel by 28 February and receive double points on your Partnership Card*. Book online or visit in store. *Representative 18.9% APR (variable)

Kuoni Maldives
Kuoni Maldives
The Gift Experience
The Gift Experience
The Gift Experience

THE GIFT OF EXPERIENCE

For a thoughtful, practical present that’s also a treat, choose an Experience Gift for Personal Styling, Home Design, Nursery Advice or Beauty

Buy at the Experience Desk in store

The Gift Experience
The Gift Experience

WHAT'S ON

Discover events and experiences at your nearest John Lewis & Partners

THE PLACE TO EAT

For hot meals, light snacks, cakes and refreshing drinks for all the family, served throughout the day

 Place to Eat

WHAT'S ON

Discover events and experiences at your nearest John Lewis & Partners

THE PLACE TO EAT

For hot meals, light snacks, cakes and refreshing drinks for all the family, served throughout the day

THE EXPERIENCE DESK

The Experience Desk is a place to discover our exclusive events and workshops, book selected services or purchase one of our special experience gifts.

Call: 0208 222 6474

Find our full list of services here

OTHER SERVICES

The Style Studio

A place for fashion inspiration. Join us for personal styling, talks, events and more

Floor 1

&Beauty

Let yourself be pampered by the experts; enjoy hair styling, beauty and dry spa treatments

Ground & Floor 1

Café

For a perfect pick-me-up with freshly ground coffee and light snacks.

Floor 1