Did you know...
Website orders can be cancelled online
You may be able to cancel items by signing in to your online account or viewing the order details from your order confirmation email. The option will appear under ‘Change your order’ if it’s still available. If not, it will be delivered as scheduled and any unwanted items can be returned.
Uncollected Click & Collect orders will be cancelled and refunded automatically
If you no longer want an order from Click & Collect, there's no need to contact us. After 7 days (or 10 days for CollectPlus), the order will be returned to our warehouse. We’ll email you when we start processing the refund.
Still need help?
More from us
Join us for exclusive rewardsVisit my John Lewis
Great value phone and broadbandVisit John Lewis Broadband
Create a Wish List for any occasionVisit Wish List
Earn points with our credit cardVisit John Lewis Partnership Card
With John Lewis Finance, you always know what to expectVisit John Lewis Insurance
Make the most of your money this holidayVisit John Lewis Foreign Currency
Personal advice, the latest ranges and specialist attentionVisit John Lewis Opticians
A commercial solution to suit youVisit John Lewis for Business
Everything we do goes into everything you tasteVisit Waitrose & Partners