• Skip to main content
  • Skip to footer
  • About us
  • John Lewis Brands
  • Our shops
  • Customer services
  • Our services
  • Track order
  • My John Lewis
  • Partnership Credit Card
  • Insurance
John Lewis & Partners Home
  • Sign in
    Profile24PxOutlinedIconTitle
    Account
    Wishlist24PxOutlinedIconTitle
  • 0items in Basket
    Basket24PxOutlinedIconTitle
    Basket
  • Menu
    Open Menu
    Menu

  • Home & Garden
  • Furniture & Lights
  • Electricals
  • Women
  • Men
  • Beauty
  • Baby
  • Kids
  • Sport & Leisure
  • Gifts
  • Sale & Offers
  • Holiday Shop
Customer Services

Returns and refunds

Returning an item
Check the status of a refund
Information about our returns policy
Exchanging an item
Protect PlusRefund information

Be in the know

Get inspiration, new arrivals and the latest offers to your inbox

Footer

  • Contact us
  • Customer services
  • Our shops
  • Never Knowingly Undersold

  • Delivery & collection
  • Track your order
  • Returns & refunds

  • Gift Cards & vouchers
  • Services
  • Buying guides
  • My John Lewis
  • Basket
  • Wish List
  • Brands A-Z
  • Inspiration
  • Offers
  • Events

  • Jobs
  • Waitrose & Partners
  • About the John Lewis Partnership
  • John Lewis & Partners for Business
  • Happier futures

  • Interest free credit
  • Partnership Credit Card
  • Foreign currency
  • Home insurance
  • Pet insurance
  • Car insurance
  • Investments

  • Terms and conditions
  • Secure shopping
  • Product recalls and safety notices
  • Staying safe during Covid-19
  • Modern slavery statement
  • Privacy notice
  • Cookies
  • Sustainability
  • Accessibility

Feedback

Your comments help us improve our website

Leave feedback
John Lewis App

Download the John Lewis app

Download on the App Store Get it on Google Play
  • Terms and conditions
  • Secure shopping
  • Product recalls and safety notices
  • Staying safe during Covid-19
  • Modern slavery statement
  • Privacy notice
  • Cookies
  • Sustainability
  • Accessibility

John Lewis plc, 171 Victoria Street, London, SW1E 5NN. Authorised and regulated by the Financial Conduct Authority for credit broking and consumer hire activity (FRN 724309).
Partnership Credit Card accounts: John Lewis plc is a credit broker and not a lender, introducing the Partnership Credit Card under exclusive arrangements with the lender NewDay Ltd. Applicants must be a UK resident aged 18 or over. Subject to status. Terms apply.
Interest Free Credit arrangements: Interest Free Credit is provided by the lender Creation Consumer Finance Ltd.

© John Lewis plc 2001 - 2023

for all life’s moments
Facebook
Twitter
Youtube
Pinterest
Instagram
TikTok