Home & GardenBedroomLiving RoomBathroomDining Room Kitchen Home OfficeKids' Bedroom Laundry & Utility RoomHallwayHome GymGardenShop Lighting Duvet Covers & SetsBed SheetsPillow CasesDuvetsPillowsThrows & BlanketsKids' BeddingShop all Bedding Cookware & BakewareTableware & CutleryDrinking Glasses & GlasswarePots & PansFood PreparationServewareKitchen Utensils & GadgetsKitchen BinsHome AccessoriesCushions & Bean BagsCandles & Home FragranceBathroom AccessoriesTowelsArt, Prints & FramesMirrorsRugsStorageClocksWallpaper, Paint & DIYCurtainsMade to Measure CurtainsCurtain Poles & AccessoriesBlindsShutters ServiceFabricsCarpets & FlooringGarden Furniture SetsGarden SeatingBBQsPizza OvensDecorative Garden AccessoriesPicnicwareParasols & AccessoriesShop all GardenNew In HomeNew in: Rosanna PansinoNew in: One.WorldNew in: Sur La TableWinter EssentialsInterest Free Credit now available onlineIdeas & InspirationHome Buying GuidesHome Design ServiceHome ServicesHome InsurancePet InsuranceFurniture & LightsSofas & ArmchairsBookcases, Shelving Units & ShelvesCabinets & SideboardsCoffee TablesConsole TablesSide TablesTV StandsShop all Living RoomBedsMattressesBedside TablesChests of DrawersDressing TablesWardrobesKids' BedroomShop all BedroomDining TablesDining ChairsDining BenchesBar Chairs & StoolsShop all Dining RoomOffice DesksOffice ChairsHome StorageShop all Home OfficeCeiling LightingDesk & Table LampsFloor LampsWall LightingLamp ShadesOutdoor LightingLight BulbsShop all LightingFitted BathroomsFitted KitchensFitted BedroomsCarpets & FlooringNew in HomeNew in: Garden Furniture SetsNew in: Laura Ashley LightingNew in: Swoon FurnitureNew in: SwyftWinter EssentialsElectricalsTelevisionsHome Cinema & SoundbarsTV Stands & Wall MountsTV Recorders & Streaming DevicesSpeakers & Sound SystemsHeadphonesiPad & TabletsLaptops & MacBooksPCs & Desktop ComputersComputer & Tablet AccessoriesMonitorsProjectorsPrintersGamingWashing Machines & Tumble DryersFridges & FreezersDishwashersCookers & OvensMicrowaves & Small Cooking AppliancesAir FryersEnergy Efficient AppliancesMobile Phones & AccessoriesCamerasSmart & Fitness WatchesFitness MachinesSmart HomeHome TelephonesTop Travel GadgetsKitchen AppliancesCoffee MachinesKettlesToastersVacuum CleanersBeauty Tools & DentalFans, Heaters & PurifiersIroningWinter WarmersElectrical Buying GuidesDiscover Wellness IdeasWhat is Quiet Mark?Tech tipsWork from home gadgetsJoin the quiet revolutionAppleBoschDysonHPLGPanasonicSamsungSonyWomenNew In Clothing, Shoes & AccessoriesBlazersCashmereCoats & JacketsDressesJeansJumpers & KnitwearJumpsuitsLoungewearShirts & TopsShortsSkirtsSports ClothesSwimwear & BeachwearTrousers & LeggingsPlus SizePetiteMaternity ClothesOccasionwearWedding BoutiqueWorkwearHoliday ShopModest ClothingWedding Guest DressesRace Day DressesSummer DressesView all DressesLingerie & UnderwearBrasKnickersShapewearPyjamas & NightwearRobes & Dressing GownsSocksTightsWinter WarmersBootsCourt ShoesSandalsShoesSlippersTrainers & PlimsollsAnkle BootsWellingtonsHandbagsWomen's JewelleryHair AccessoriesHats, Gloves & ScarvesOccasion Hats & FascinatorsPursesSunglassesBeltsWatchesFace CoveringsReading Glasses & Glasses CasesKeyringsUmbrellasWomenswear Sale & OffersExplore our BrandsJohn Lewis Must HavesTrending: MonochromeTrending: Modern FloralsExplore NowMenNew In Clothing, Shoes & AccessoriesBlazersCashmereCoats & JacketsJeansJumpers & CardigansLoungewearPolo Shirts & Rugby ShirtsShirtsShortsSmart CasualSports ClothesSuits Sweatshirts & HoodiesSwimwearTrousersT-ShirtsWaistcoatsWedding & FormalwearHoliday ShopPyjamas & NightwearRobes & Dressing GownsSocksUnderwearWinter WarmersTrainersShoesSandalsBootsLoafersWalking BootsSlippersChelsea BootsWellingtonsView all AccessoriesBagsBeltsHats, Gloves & ScarvesJewelleryTies & Bow Ties SunglassesWalletsWatchesAftershaveGroomingMenswear Sale & OffersExplore our Menswear BrandsJohn Lewis Must HavesTrending: Ivy StyleTrending: NauticalBeautyClarinsCliniqueDIORDr.Jart+ElemisLa MerLiz EarleA-Z BrandsWomen's PerfumeMen's AftershaveUnisex FragranceCandles & Home FragranceView all MakeupFoundationsLipsticksEyeshadowsTinted MoisturisersMascarasNail Polish & CareHand & Nail SetsMakeup BrushesMakeup BagsMakeup AccessoriesColour CorrectorsSkin CareCleansersMoisturisersLip Oils & BalmsBody CareBath & ShowerHand & Foot CareSun Cream & After SunBeauty Tools & TechnologyMen's SkincareSun Cream & After SunHair CareShampooConditionerHair TreatmentsHair Styling ProductsHair BrushesElectrical Hair & BeautyMen's AftershaveMen's Skin CareMen's Bath & BodyMen's Hair CareShaving ProductsGrooming DevicesWash BagsMen's Gift SetsShop all WellnessSleep & RelaxEnergy & FocusRecovery & ImmunityOffersGift SetsNew ArrivalsWellnessVegan BeautyExclusivesBestsellersBaby & KidsNew in Boys' ClothesNew In Girls' ClothesAll Boys' ClothesAll Girls' ClothesSchool Uniform ShopKids Wedding & Party ClothingBoys' NightwearGirls' NightwearBoys' Coats & JacketsGirls' Coats & JacketsGirls' DressesBoys' ShoesGirls' Shoes Teenage Boys' ClothesTeenage Girls' ClothesKids' SportswearMini MeNew in Baby ClothesAll Baby & Toddler ClothesBaby Boys' ClothesBaby Girls' ClothesSleepsuitsBaby & Toddler ShoesBaby Hats & GlovesBaby SleepingBaby Bathing & ChangingFeeding & WeaningNursery FurnitureKids' BedroomSafety & HealthcareBaby MonitorsBaby ChecklistPushchairs & PramsBuggies & StrollersCar SeatsBaby CarriersBaby Travelling EssentialsShop all Buggies & TravelShop all ToysBaby & Preschool ToysCharacter ShopGames & PuzzlesGifts for KidsGifts for BabiesBaby's First BirthdayToys OffersBaby & Kids OffersOccasion ClothingWinter WarmersHoliday ShopKids & Baby BrandsTrending: Kids Ski WearChristening Gifts & ClothingBaby Shower GiftsEaster Toys & ClothingBaby & Nursery Guides and AdviceBuying GuidesBaby ChecklistNewborn essentials you'll need Tips for ParentsMini BodenMini CuddlesPolarn O. PyretPureBabyAngels & RocketMonsoonCrocsMangoWhistlesadidasLevi'sNew BalanceTommy HilfigerVansSport & LeisureWomen's Sports ClothingMen's Sports ClothingWomen's Sports TrainersMen's Sports TrainersHome Gym EquipmentSports EquipmentBikesTreadmillsExercise BikesCross TrainersWeightsSmartwatchesGym, Training & FitnessCyclingRunningSwimmingYoga & PilatesGolfWalking & HikingSkiingadidasSweaty BettyTherabodyThe North FaceUnder ArmourPelotonExplore our BrandsHaberdasheryGames & PuzzlesCraftsStationeryBooksSewing Machines Wool & YarnArt SuppliesView All LuggageBackpacksCabin CasesSuitcasesHoldalls & Weekend BagsCampingOutdoors & AdventureHoliday ShopSports & Leisure Sale & OffersExplore our Sports BrandsWomen's Outdoor Activewear EditMen's Outdoor Activewear EditSki Wear RentalBuying the best running gearBuying home gym equipmentBest fitness trackersGiftsGifts for HerGifts for HimGifts for KidsGifts for Teenage GirlsGifts for Teenage BoysGifts for CouplesGifts for NanGifts for GrandadGifts for BabiesGifts for PetsEasterCoronationEid al-FitrBirthdayWeddingNew HomeEngagementAnniversaryNew BabyChristeningRetirementThank YouGet Well SoonGifts under £20Gifts under £50Gifts under £100Gift Cards & In-Store ExperiencesAll Gift Food & DrinkHampersAlcoholChocolateBiscuitsSweets & FudgeHot DrinksGifts for FoodiesGifts for Coffee LoversGifts for Gin LoversBeauty & Fragrance Gift SetsPampering & Relaxation GiftsCandle & Diffuser Gift SetsGifts for Home LoversGifts for TechiesGifts for GardenersGifts for Sporty TypesGifts for Creative TypesWellbeing GiftsLuxury GiftsUnusual GiftsNovelty GiftsPersonalised GiftsGift ExperiencesGift Wrap, Cards & PartyJewelleryPerfumeAftershaveWomen's SocksMen's SocksGames & PuzzlesToysStationeryShop AllEaster CardsBirthday CardsGreeting CardsWrapping PaperSale & OffersHome & FurnitureWomenswearMenswearBaby & KidsElectricals Beauty & FragranceNurseryToysSports & LeisureDresses: 50% offLingerieCoats & JacketsKnitwearShoes & BootsShirts & TopsNightwearMattressesFurnitureBeddingCook & DineFurnishing AccessoriesHome AccessoriesLightingLEGO: 20% offGirls Clothes Boys Clothes ToysNurseryBaby & Toddler ClothesCoats & JacketsShoes & BootsKnitwearShirts T-ShirtsAccessoriesTVsVacuum CleanersMobile PhonesRefrigerationLaptopsSmart HomeCoffee MachinesWomen's Sportswear OffersMen's Sportswear OffersFitness Machines OffersHaberdashery OffersEasterEaster EggsEaster TablewareEaster DecorationsCrafting Easter Gifts for KidsEaster Gifts for AdultsGifts under £20HampersAlcoholEaster CardsGift CardsSweets & ChocolateBaking HaberdasheryOutdoor Toys & GamesEaster RoastTableware & CutleryServewareAir Fryers & GrillPicnicwareGarden Furniture SetsGarden SeatingBBQsPizza OvensOutdoor LightingWomen's Holiday EditMen's Holiday EditKid's Holiday EditPortable SpeakersTravel Size BeautyLuggageSuncare & TanningEaster Table Styling IdeasHotel Chocolat

Returns Policy. Our customers terms & conditions

Exchanges and refunds

Returning your product because you changed your mind

Please return your item unused and in original condition (including all labels and tags intact) with proof of purchase within 35 days, and we’ll give you an exchange or refund, as long as your returned product meets our terms and conditions.

For online and telephone purchases, we'll refund the standard delivery charge if the full order is returned within 14 days.
See here for more information on your rights under Consumer Contracts Regulations 2013

If you wish to return an item of jewellery or a watch which has a value of over £500, please take it back in person to a selected John Lewis & Partners shops that stock jewellery and do not return by post or courier. Please be aware that we'll only process your refund once the item has been returned to and checked by our specialist; this can take up to 14 days.

Price drop refunds

If you buy an item from John Lewis and we go on to lower the price (either online or in-store), you can submit a claim for a price drop refund. We can only accept these claims within 35 days of purchase.

Claim a price drop refund

Returning a faulty item

If your product develops a fault within 30 days of purchase, please return with proof of purchase and we’ll exchange or refund it. Please disable any security features and remove your personal data.

After 30 days, we’ll repair or replace the product in accordance with the terms of the Consumer Rights Act 2015.

Gift with purchase - order cancellations and returns

If you want to cancel the main qualifying item in a ‘gift with purchase’ order, this will also cancel the connected promotional (free) item. This will result in a refund of the entire order price and neither of the items will be delivered or available for collection.

If you want to return the qualifying item, you will need to return the promotional item as well in order to receive your refund. If you then want to buy the promotional item, you can do this provided that it is advertised for sale on the John Lewis website as a stand alone item, by placing a new order for it at the normal advertised price.

If you require further assistance or wish to cancel your order please call 03456047384.

Terms & conditions of our policy

If you've changed your mind about keeping your purchase, please return it in its original condition with proof of purchase and we'll exchange or refund it.

By original condition we mean:

  • you’ve kept all original packaging and labels in good condition and the product can be resold at full price
  • you haven’t used the product
  • the product contains no personal data and isn’t registered to a user.

Unless faulty, this must be within 35 days of purchase:

  • We're unable to accept returns at John Lewis & Partners Heathrow & John Lewis & Partners Swindon Outlet
  • If you have your receipt or order confirmation email, we’ll refund using the original payment method used. If you purchased online with a gift card or voucher, usually we’ll refund you to an e-gift card.
  • We’re unable to refund or exchange products made to your own specifications or personalised for you, unless faulty.
  • See below for the full list of products that can’t be returned
  • For online or telephone purchases we’ll refund the standard delivery charge, provided you return the full order within 14 days. If you are only returning some of the items on your order, then we will only refund the cost of those items
  • Please note that if you return products which are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a refund, so please keep your receipt or order confirmation.  
Which products can't be returned?

The following products won’t be eligible for exchange or refund (unless faulty or not as described):

  • Products you received over 35 days ago
  • Products that have been opened or unsealed (other than where necessary to inspect)
  • Products without original packaging or labels
  • Products or packaging in poor condition
  • Products that contain your personal data or have been manufacturer-registered
  • Gift Cards, CDs or vinyl records that have been opened
  • Perishable goods that contain food products (eg. Hampers) or which have an expiry date
  • Live plants and trees (including live Christmas trees)
  • Computer software that has been opened or redeemed
  • Where a product has been personalised for you, or made to your specific measurements
  • Products that cannot be returned for hygiene reasons:
    • Pierced earrings
    • Face coverings
    • Swimwear (where the hygiene seal has been removed)
    • Lingerie, briefs and stick-on bras
    • Bedding
    • Mattresses (unless indicated in a supplier promotion)
    • Beauty products
    • Toilet seats and brushes
    • Personal care products (such as electric razors, breast pumps)

Please note that if you return products which are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a refund, so please keep your receipt or order confirmation.

Refund or cancellation of a Protect Plus policy

Should you wish to cancel your policy, please contact Domestic & General on 0333 000 4994 (8am to 8pm Monday to Saturday, and 10am to 6pm Sundays and public holidays). You can also cancel by visiting www.myprotectplus.com or by writing to Domestic & General Insurance PLC, Leicester House, 17 Leicester Street, Bedworth, Warwickshire CV12 8JP.

If you cancel the policy within 45 days from receipt of your documentation or from the policy start date, whichever is later, you will receive a full refund of the premium paid.

After 45 days you may cancel the policy and will receive a pro rata refund of the premium you have paid based on the number of full unexpired months of cover remaining, regardless of whether a claim has been made, except where the Policy has ceased as detailed under ‘Our right to cancel your policy or bring it to an end’.

If this policy has been provided free of charge then you are not entitled to a refund.

See full details of Protect Plus terms and conditions here