Returning an item to one of our shops

You can return or exchange unwanted items up to 35 days after purchase.

Items must:

  • Be unused and in their original condition (including all labels and tags intact)
  • Not contain personal data or have been manufacturer-registered (for phones, tablets, computers, etc)
  • There are some items that we can't return or exchange unless faulty. Read our return policy to find out more

How to Return

Simply bring the item to your local shop with proof of purchase e.g. receipt, delivery note or order number.

We're unable to accept returns at John Lewis & Partners Swindon Outlet.