Returning an item to one of our John Lewis & Partner shops

Simply bring the item to your local John Lewis store with proof of purchase e.g. receipt or order number.

If you’re returning a tech or electrical item to a shop, you’ll need to take it to our specialist electrical returns points in store. These are usually found in the electricals department. One of our in-store Partners will be able to help you find it.

If you purchased your item in one of our John Lewis stores, you can only return it to a John Lewis store. We're unable to accept returns at John Lewis Swindon Outlet.

Don’t forget, if you’re a My John Lewis member your store receipts are saved in your online account.

You can bring this device to a John Lewis shop (except Canary Wharf and Swindon Outlet) with your order confirmation. A Partner will take you through this in-store. Do not erase or reset your device first.

If you've changed your mind about keeping your purchase, please return it within 30 days in its original condition with proof of purchase. We'll exchange or refund it, as long as it meets our terms and conditions

Read our return policy to find out more