At John Lewis, we want you to get the very best from your technology. From initial device set-ups to specialist data and software support, our dedicated specialist Partners are on hand in-store to provide expert, personal assistance tailored to you.
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Secure configuration:
We’ll sign you into your device account and configure the settings to meet manufacturer recommendations, ensuring your data and device stay secure.
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System and software updates:
We’ll ensure your operating system and software are fully up to date and running smoothly.
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App transfer (smartphones and tablets):
Where compatible, we’ll help move your existing apps over to your new device so you can keep or restore the things that matter to you.
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Email sync:
We’ll get you signed in and ready to go with up to two of your existing email addresses.
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Personal demo:
A 15-minute one-to-one handover, sharing the basics of how to use your new piece of tech and answering any questions you may have.
Support
Keep your devices running at their best with essential software and updates. Our Partners are on hand to handle the technical tasks that keep your digital life secure and up to date.
What’s included:
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System updates:
We’ll install the latest operating system updates ensuring your device has the newest features and security protections
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Software installation:
Whether it’s office tools or security suites, we’ll install and configure your new software so it’s ready to use.
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Protecting your data:
From setting up routine backups to one-off specialist data recovery, we’ll ensure your files, photos and memories are always protected.
