We have received the prestigious award for going above and beyond for customers (for a second year running)
We are thrilled to have been recognised by Which? as ‘Retailer of the Year’ – for a second year running! Which? Is the UK’s leading independent organisation dedicated to protecting consumers (from everything from scams to poor products and service) to make life simpler, safer and fairer. This award is testament to our incredible Partners and our continued focus on offering high-quality products and outstanding service, both in-store and online.
What’s more, our brilliant Tech brands won awards too. Miele scooped up Consumer-First Brand of the Year and Home Appliance Brand of the Year, while Dyson took home Health & Wellbeing Brand of the Year, and JBL won Home Entertainment Brand of the Year.
"We've won the Which? Retailer of the Year award for the second year in a row and I couldn’t be prouder. We’re here to provide the quality you expect and the service you can rely on, every single time."
– Peter Ruis, Managing Director
Which? says…
“John Lewis has impressive strength in breadth that no other retailer can match, delighting customers whether they’re buying tumble dryers or dining tables. This helped it get the best retailer award for the second year in a row.
“It offers superb value for money and first-class customer service, coming top of our furniture and homeware retailer survey, second in both the appliance and tech retailer surveys, and in the top half of our baby and child products survey. Plus, it’s brought back its ‘Never Knowingly Undersold’ price promise, which refunds the difference if you find the item at another retailer for a lower price within seven days of buying.”
