Cost and timings
Free delivery when you spend £50 and over, £4.50 for orders under £50. Exceptions apply to large items being delivered to non-UK mainland locations.
Smaller items are usually delivered within 5 working days, Monday to Saturday, 7.30am - 6.30pm. Some couriers may deliver slightly earlier or later.
Once your item has left our warehouse, we’ll send you an email with tracking information.
Couriers we use for standard deliveries include Royal Mail, Evri, DHL and DPD.
Larger items, including furniture and appliances, will either be delivered by a John Lewis & Partners van or one of our approved suppliers.
See Delivery by our approved suppliers for goods delivered by external suppliers.
We cover the majority of the mainland UK with our van fleet, and when you place an order you’ll have the option to pick a delivery date and slot as you’re going through checkout.
We always offer a FREE 10-hour standard delivery slot for large items being delivered by John Lewis & Partners crews.
Free UK standard delivery takes from 3 working days, and the exact lead time we’ll offer you during checkout depends on your postcode and availability of delivery slots at that time. The delivery slots are:
- Monday to Friday 7am - 5pm or 11am - 9pm
- Saturday 7am - 5pm
We'll contact you by text the night before your delivery to narrow your am or pm slot down to a 2-hour window, and we'll confirm that on the day when the van leaves our warehouse.
If you live in a highland, island or rural postcode, delivery may take longer than 7 working days. We won’t offer you a delivery slot during checkout, but our carrier will contact you after you place your order to arrange delivery. We always aim to deliver your order within 7 working days, but it’s subject to postcode and carrier availability. Check for your postcode in Delivery exceptions section below.
Why is the delivery time longer than I’d expect?
Some of our furniture is made to order - so it’s made just for you and may take time before it’s ready to be sent to you.
We work with various approved suppliers, who help us offer you a wider range of products. These suppliers may offer different delivery times and options. Find more information on delivery by our approved suppliers here. Please wait until your delivery due time has passed before contacting us.
What to expect on delivery day
How will you ensure my high-value item is delivered safely?
High-value items will require a signature or PIN number. We’ll send you an email explaining how to track your item and letting you know when it will be delivered.
If no-one is available, the courier may attempt to leave the parcel with a neighbour. The courier will post a card through your door with further delivery instructions if they're unable to complete delivery or if they leave the parcel with a neighbour.
The courier will attempt to make delivery twice before the parcel is returned to our warehouse.
Can you notify me when you’re on your way?
For large items being delivered via a John Lewis & Partners van, we'll contact you by text the night before your delivery to narrow your slot down to a 2-hour window, and we'll confirm that on the day when the van leaves our warehouse.
Our delivery crew will also call you at any time up to 30 minutes before they arrive.
Will your delivery team put my item in the right place?
For delivery of large items, our delivery team will put your item in the room of your choice.
Will your delivery team take the packaging away for me?
If your item is being delivered by a John Lewis & Partners delivery team, they’ll gladly remove packaging at your request.
Do I need to show ID for the age-restricted items I’ve bought?
You will need to prove that you're 18 or over upon delivery if you have an age-restricted item, such as alcohol, in your order. This is in accordance with the Challenge 25 policy
Access for my delivery
I’m worried the item may not fit through my door.
If the item is listed as fully assembled on the product page, before you make your order, check the item’s measurements (also on the product page) against those of your door. You might also find our Measuring up for furniture guide helpful.
You may need to arrange for your door to be removed to enable delivery for very large items, as neither we nor our approved suppliers are able to offer this service.
Some large items may be easier as they’re flat-packed for self assembly. This information is shown on the product page.
If you’re unsure the item you’ve ordered will fit through the door, please call us to discuss your concerns on 03456 049 049, with your dimensions to hand.
I live up several flights of stairs. Do I need to tell you?
This shouldn’t be an issue, but if you suspect our delivery team may struggle to deliver to your address, call us to discuss any concerns on 03456 049 049 as soon as possible after placing your order.
Help with my delivery
My item is now out of stock, but I’ve paid for it. What shall I do?
If your item is out of stock, we’ll email you to let you know. If you’re happy to wait and the item comes back in stock within 28 days, you’ll be billed and the item will be shipped to you. If it’s still not available within 28 days, we'll cancel your order and refund you.
If you’re not happy to wait, please contact Customer services to cancel your order.
There’s been a mistake with my order, or it hasn’t yet been delivered - what should I do?
If your delivery is overdue, or your items have been accidentally damaged in transit, or for any other queries, call our Customer Services team for assistance on 03456 049 049, 7am - 11pm, 7 days a week.
If your order is being delivered by one of our approved suppliers and it’s overdue, please contact our Customer Services team who will be able to contact the supplier on your behalf. Please note though, that the opening hours of our contact centre may be different to those of the supplier so we may not be able to give you an immediate response.
Deliveries of multiple items
I’ve ordered several items at once. Will they all arrive together?
Your items may arrive on different days or from different couriers, but you won’t be charged for additional deliveries.
If you order items with both 5 and 7-day despatch times, we'll deliver them separately.
Please wait until your delivery due time has passed before contacting us.
Delivery exceptions and restrictions
Do you deliver to BFPO addresses?
Sorry, we can't currently deliver website orders to BFPO.
DO YOU DELIVER TO NORTHERN IRELAND?
Yes, we can deliver most products to most BT postcodes. You can find out if we deliver a product when you check out.
Do you deliver to the Channel Islands*, the Isles of Scilly and the Isle of Man?
Yes, however geographical location and courier availability can restrict our service. We may not always be able to deliver certain products to the Channel Islands*, Isles of Scilly and the Isle of Man.
Goods delivered to the Channel Islands* may be liable for Customs duties in accordance with the Channel Islands import rules. The recipient of the goods, who may not be the person who has ordered them, will receive a separate request for payment of these charges.
As we have no control over these charges and cannot predict what they may be, we are sorry that we are not able to offer any assistance on these processes. We would advise that you check the imports charges applicable before ordering goods.
We’re sorry that we can’t deduct VAT when charging for goods. If you’re a resident in the Channel Islands* and qualify for a VAT refund, please contact Customer Services after your goods have been delivered. We’ll then credit the amount of VAT charged.
*Jersey Goods & Services Tax
From 1 July 2023, customers based in Jersey and purchasing goods through our website will be subject to the Jersey Goods and Services Tax (GST), replacing UK VAT.
UK VAT will no longer be reclaimable from this date and therefore, for now, we will be offering a 15% concessionary discount on your order (excluding applicable lines like food, books, and children's clothing and footwear). To claim this, please email email@example.com once your goods have been delivered, and we will make the necessary arrangements.
To request a Jersey Goods and Services Tax Invoice, please email firstname.lastname@example.org.
Do you have any delivery restrictions?
We do reserve the right not to deliver an order if we believe the address isn’t secure, for example to a communal postal address or PO box. If this affects an order you place, we'll notify you as soon as possible.
Larger item delivery timescales and charges to remote areas
There are a small number of postcodes, usually in remote areas, where we cannot guarantee delivery within our usual timescale and can't offer next day delivery. Items will usually take between 7- 14 days to deliver, due to limited courier availability in these areas. Our carrier will call you to arrange delivery after you’ve placed your order.
|GY1 - 10
|HS1 - 9
|IM1 - 9
|IV1, 4-28, 40-49,51-56, 63
|JE1 - 5
|KW15 - 17
|PA28, 34, 80
|PH 32, 35, 39-41
|FREE (subject to onward shipping charge)