Smaller items

Delivery is free when you spend £70 and over, and £4.50 for orders under £70.

Smaller items are usually delivered within 5 working days, Monday to Saturday, 7.30am - 6.30pm. Some couriers may deliver slightly earlier or later.

Once your item has left our warehouse, we’ll send you an email with tracking information.

Couriers we use for standard deliveries include Royal Mail, Evri, DHL and DPD.

Larger items

Larger items, including furniture and appliances, will either be delivered by a John Lewis & Partners van or one of our approved suppliers. Larger item delivery costs £19.95, with exceptions to large items delivered to non-UK mainland locations.

See Delivery by our approved suppliers for goods delivered by external suppliers.

We cover the majority of the mainland UK with our van fleet, and when you place an order you’ll have the option to pick a delivery date and slot as you’re going through checkout.

We always offer a 10-hour standard delivery slot for large items being delivered by John Lewis & Partners crews.

UK standard delivery takes from 3 working days, and the exact lead time we’ll offer you during checkout depends on your postcode and availability of delivery slots at that time.  The delivery slots are:

• Monday to Friday 7am - 5pm or 11am - 9pm

• Saturday  7am - 5pm

We'll contact you by text the night before your delivery to narrow your am or pm slot down to a 2-hour window, and we'll confirm that on the day when the van leaves our warehouse.

We also offer next day delivery, as well as 2 and 4-hour delivery slots, for an additional charge - find out more here.

If you live in a highland, island or rural postcode, delivery may take longer than 7 working days. We won’t offer you a delivery slot during checkout, but our carrier will contact you after you place your order to arrange delivery.  We always aim to deliver your order within 7 working days, but it’s subject to postcode and carrier availability. Check for your postcode in Delivery exceptions section below.

Why is the delivery time longer than I’d expect?

Some of our furniture is made to order - so it’s made just for you and may take time before it’s ready to be sent to you.

We work with various approved suppliers, who help us offer you a wider range of products. These suppliers may offer different delivery times and options. Find more information on delivery by our approved suppliers here. Please wait until your delivery due time has passed before contacting us.

Please note...

All deliveries are scheduled in advance. Please ensure that you or an adult representative (18 years or older) is present at the provided address to accept the delivery. If no one is available, we will contact you to reschedule.

In the event that you are unavailable at your specified address when your product is delivered, please note that all deliveries are scheduled in advance. It is your responsibility to ensure someone is present to accept the delivery on your behalf. If you are unable to be at the delivery location, please make arrangements for an adult (18 years of age or older) to be present to receive the delivery. By allowing another adult to accept the delivery, you are authorizing them to act as your representative. We will consider their instructions as if they were your own. If no one is available at the provided address to accept the delivery, we will reach out to you to reschedule the delivery for a more convenient time.

How will you ensure my high-value item is delivered safely?

High-value items will require a signature or PIN number. We’ll send you an email explaining how to track your item and letting you know when it will be delivered.

If no-one is available, the courier may attempt to leave the parcel with a neighbour. The courier will post a card through your door with further delivery instructions if they're unable to complete delivery or if they leave the parcel with a neighbour.

The courier will attempt to make delivery twice before the parcel is returned to our warehouse.

Can you notify me when you’re on your way?

For large items being delivered via a John Lewis & Partners van, we'll contact you by text the night before your delivery to narrow your slot down to a 2-hour window, and we'll confirm that on the day when the van leaves our warehouse.

Our delivery crew will also call you at any time up to 30 minutes before they arrive.

Will your delivery team put my item in the right place?

For delivery of large items, our delivery team will put your item in the room of your choice.

Will your delivery team take the packaging away for me?

If your item is being delivered by a John Lewis & Partners delivery team, they’ll gladly remove packaging at your request.

Do I need to show ID for the age-restricted items I’ve bought?

You will need to prove that you're 18 or over upon delivery if you have an age-restricted item, such as alcohol, in your order. This is in accordance with the Challenge 25 policy

I’m worried the item may not fit through my door.

If the item is listed as fully assembled on the product page, before you make your order, check the item’s measurements (also on the product page) against those of your door. You might also find our Measuring up for furniture guide helpful.

You may need to arrange for your door to be removed to enable delivery for very large items, as neither we nor our approved suppliers are able to offer this service.

Some large items may be easier as they’re flat-packed for self assembly. This information is shown on the product page.

If you’re unsure the item you’ve ordered will fit through the door, please call us to discuss your concerns on 03456 049 049, with your dimensions to hand.

I live up several flights of stairs. Do I need to tell you?

This shouldn’t be an issue, but if you suspect our delivery team may struggle to deliver to your address, call us to discuss any concerns on 03456 049 049 as soon as possible after placing your order.

My item is now out of stock, but I’ve paid for it. What shall I do?

If your item is out of stock, we’ll email you to let you know. If you’re happy to wait and the item comes back in stock within 28 days, you’ll be billed and the item will be shipped to you. If it’s still not available within 28 days,  we'll cancel your order and refund you.

If you’re not happy to wait, please contact Customer services to cancel your order.

There’s been a mistake with my order, or it hasn’t yet been delivered - what should I do?

If your delivery is overdue, or your items have been accidentally damaged in transit, or for any other queries, call our Customer Services team for assistance on 03456 049 049, 7am - 11pm, 7 days a week.

If your order is being delivered by one of our approved suppliers and it’s overdue, please contact our Customer Services team who will be able to contact the supplier on your behalf. Please note though, that the opening hours of our contact centre may be different to those of the supplier so we may not be able to give you an immediate response.

I’ve ordered several items at once. Will they all arrive together?

Your items may arrive on different days or from different couriers, but you won’t be charged for additional deliveries.

If you order items with both 5 and 7-day despatch times, we'll deliver them separately.

Please wait until your delivery due time has passed before contacting us.