Prices at John Lewis & Partners
Our price promise
Our price promise is everything we sell is already competitively priced, with quality and value in mind.
We regularly check and match thousands of items against our 25 main competitors. If we find any of our items at a better price at one of those retailers, we'll update our price to match, both in shops and online.
But if you do find your purchase at a lower price at one of our 25 listed retailers, you can request a refund for the difference within 7 days of buying from us.
We even match our own prices, so you can request a refund if we drop the price of an item ourselves within 7 days of your purchase.
VAT and delivery charges
All our prices include UK VAT but exclude delivery charges. Find out more about VAT receipts here.
Standard UK delivery is currently free on all orders of £50 and over as in our shops, but we do charge for Next and Named day delivery.
If you order online and collect from our shops (available on selected items), then delivery is free for orders of £30 and over. Find out more about our delivery services.
Prices online and in store
Our online prices (excluding foreign currency) are the same as in our shops, although occasionally you may find a lower price in one of our shops if they're matching the price of a local competitor, or on the website if running a special online-only offer.
Clearance
Our Clearance runs twice a year, in June and after Christmas in our shops, and from 5pm on Christmas Eve online.
All our usual services apply during Clearance, including free standard UK delivery on orders of £50 and over, and free Click & Collect from our shops for orders £30 and over.
Products marked as reduced to clear are being discontinued, so we reduce our prices while stocks last.
We also offer Special Buy products during Clearance, where we negotiate discounts with our suppliers and pass the savings on to you.
These offers are limited, either in quantity or for a period of time, but they'll always give you excellent quality at an exceptional price.