Free Returns via Collect+

Use if returning:

  • johnlewis.com orders
  • Parcel must be 90x60cm or smaller and weigh less than 15kg 

How to return

  1. Fill out the returns section on the front of your delivery note
  2. Attach the Collect+ return label from your delivery note to your parcel, making sure you've removed the original address label 
  3. Package your parcel securely with the delivery note inside
  4. Take your parcel to a Collect+ location (find your nearest branch here)
  5. Please ensure you retain the return receipt as it provides your unique tracking number

Need a returns label?

If you're missing a Collect+ returns label, you can print one here.

Track your return

When will I be refunded?

You'll receive an email to confirm when we have received the item at the warehouse, after which your refund will appear in your account within 5 days. This shouldn't take longer than 14 days from the day that you returned the item back to us.