Free Returns via Collect+
Use if returning:
- johnlewis.com orders
- Parcel must be 90x60cm or smaller and weigh less than 15kg
How to return
- Fill out the returns section on the front of your delivery note
- Attach the Collect+ return label from your delivery note to your parcel, making sure you've removed the original address label
- Package your parcel securely with the delivery note inside
- Take your parcel to a Collect+ location (find your nearest branch here)
- Please ensure you retain the return receipt as it provides your unique tracking number
Need a returns label?
If you're missing a Collect+ returns label, you can print one here.
Track your return
When will I be refunded?
You'll receive an email to confirm when we have received the item at the warehouse, after which your refund will appear in your account within 5 days. This shouldn't take longer than 14 days from the day that you returned the item back to us.