Free Returns via myHermes
Use if returning:
- johnlewis.com orders
- Parcel must be 120x100cm or smaller and weigh less than 15kg
How to return
- Fill out the returns section on the front of your delivery note
- Package your parcel securely with the delivery note inside, making sure you've removed the original address label
- Arrange free collection from your home or drop your parcel off at a nearby myHermes location. Please note that you'll need access to a printer to print off your returns label
- Please ensure you retain the return receipt or collection reference as this provides your unique tracking number
When will I be refunded?
You'll receive an email to confirm when we have received the item at the warehouse, after which your refund will appear in your account within 5 days. This shouldn't take longer than 14 days from the day that you returned the item back to us.