Free Returns via myHermes

Use if returning:

  • johnlewis.com orders
  • Parcel must be 120x100cm or smaller and weigh less than 15kg 

How to return

  1. Fill out the returns section on the front of your delivery note
  2. Package your parcel securely with the delivery note inside, making sure you've removed the original address label 
  3. Arrange free collection from your home or drop your parcel off at a nearby myHermes location. Please note that you'll need access to a printer to print off your returns label
  4. Please ensure you retain the return receipt or collection reference as this provides your unique tracking number

Find your nearest myHermes drop-off location.

When will I be refunded?

You'll receive an email to confirm when we have received the item at the warehouse, after which your refund will appear in your account within 5 days. This shouldn't take longer than 14 days from the day that you returned the item back to us.