John Lewis & Partners Home
Returns and refunds

How to return your item

You can return or exchange unwanted items up to 30 days after purchase. Items must:

  • Be unused and in their original condition (including all labels and tags intact)
  • Not contain personal data or have been manufacturer-registered (for phones, tablets, computers, etc)
  • There are some items that we can't return or exchange unless faulty. Read our return policy to find out more

How to return

  1. Fill out the returns section on the front of your delivery note (if you still have your delivery note)
  2. Attach the label securely to your parcel:

    If you created a return from your order online you should have been emailed a printable label or a QR code that you can scan at your return location to get a label

    Alternatively, cut out and attach the label from the delivery note. If you don't have either of the above you can write your order number on a piece of paper and include it in your parcel (you should also write your order number on the outside of the parcel too)
  3. Package your parcel securely with the delivery note inside (if you have one)
  4. Take your parcel to your preferred location. If you’re taking to a carrier drop off location please ensure you ask for proof of postage and retain this as it provides your unique tracking number

Return locations

John Lewis store

Quickest return & refund. Simply bring the item to any till at your local shop with proof of purchase e.g. receipt, delivery note or order number. Find your nearest store.

Waitrose store
  • Locations: You can return an item to any Waitrose & Partners shop, except Welcome Break branches. Check your nearest drop off locations.
  • Size & Weight: Your parcel should be of a size 140 x 80 x 70cm or less and weight 30kg or less
  • Don’t have your delivery note? If you created a return through your orders page online you will be sent a QR code or printable label via email with instructions. If you haven’t received an email and don’t have your delivery note you can write your order number on a piece of paper and include it in your parcel (you should also write your order number on the outside of the parcel too).
Shell Select, Booths & Dobbies
  • Locations: You can only return your product to a Shell Select, Booths or Dobbies location that offers our Click & Collect service. Please check your nearest drop off location.
  • Size & Weight: Your parcel should be of a size 140 x 80 x 70cm or less and weight 30kg or less
  • Label requirements: In order to return to a Shell Select, Booths or Dobbies you will need your delivery note, or a printed label. Please contact us if you have neither.
Royal mail
  • Locations: Take the package to a Post Office near you
  • Size & Weight: Your parcel should be of a size 61 x 46 x 46cm or less and weigh 20kg or less
  • Don’t have your delivery note? If you created a return through your orders page online you will be sent a QR code or printable label via email with instructions. If you haven’t received an email you can print a new label here.
  • Remember to get proof of postage and keep it safe until we receive your items
Collect+
  • Locations: Take the package to a Collect+ location near you
  • Size & Weight: Your parcel should be of a size 90 x 60cm or less and weight 15kg or less
  • Don’t have your delivery note? If you created a return through your orders page online you will be sent a QR code or printable label via email with instructions. If you haven’t received an email you print a new label here.
  • Remember to get proof of postage and keep it safe until we receive your items
Evri dropoff & collection
  • Locations: Take the package to a Evri location near you
  • Size & Weight: Your parcel should be of a size 120 x 100cm or less and weight 15kg or less
  • Don’t have your delivery note? If you created a return through your orders page online you will be sent a QR code or printable label via email with instructions. If you haven’t received an email you print a new label here. You can also arrange a collection from your home on the Evri website.
  • Remember to get proof of postage and keep it safe until we receive your items

Your refund can take up to 2 weeks

How returns are processed

  1. It can take up to 7 days for your item to reach our returns centre.
  2. Once we've received your item, we will check and process it. This normally takes up to 2 days, depending on how many returns we are dealing with. We'll then send you a Return Processed email.
  3. Your refund should appear in your account within 5 days of the Return Processed email.