What is the refund policy for international items?
If you’ve changed your mind about keeping your purchase, please return it in its original condition with proof of purchase and we’ll exchange or refund it.
Unless faulty, this should be within 35 days of receiving your order. By original condition, we’d expect this to mean that you’ve kept packaging and labels, and that the item is undamaged and unused. You’ll be expected to bear the cost of returning any unwanted items.
If the item is faulty, damaged or not as described, please call us on +44 1698 545 454, 7 days a week, 7am to midnight (UK time).
We’re unable to offer refund or exchanges, unless faulty, on perishable goods; computer software vouchers that have been redeemed; computer software that has been opened; iTunes vouchers; products that have been personalised or specially ordered for you.
How do I return an item by post internationally?
If we've sent you the wrong items, or your order is faulty, damaged or not as described on arrival, please contact us on +44 1698 54 54 54. We'll refund any postal charges you incur to return such items. Please note that this refund will be in sterling, and may therefore not equate exactly to the amount paid, owing to fluctuating exchange rates.
Please make sure that whatever your reason for returning goods, you obtain proof of postage from your post office, and we'll credit your account as soon as possible.
When will I receive a refund if I return an international delivery?
If you have returned the item to us, your credit or debit card will be credited within 14 days of you sending the returned item.
What happens if I return a gift sent by international delivery?
We can give you a refund for the item as long as you're named on the order as the recipient. Otherwise, we'll need permission from the bill payer. Please contact our International Customer services on +44 1698 54 54 54, 7 days a week, 7am to midnight (UK time) and we can discuss your options.