Home appliance installation services

OUR SERVICES

Home appliance installation & recycling services

UPDATES ON OUR SHOPS AND SERVICES

Our priority remains keeping you and our Partners safe, so we have temporarily changed some of our installation and recycling services for your safety.

When we deliver your new home appliance, our delivery Partners can install it too, and remove your existing appliance for recycling, or re-use where possible at the same time. Simply add both the Installation and Recycling Service options to your basket when buying your new home appliance. For exclusions to these Services, please see the exceptions section at the bottom of the page.

If you have questions about our Services, including concerns with ‘Before You Buy’ and ‘Before We Deliver’ checklists, please call 03456 049 049 for support before buying the Installation.

Call 03301 230 106 for aftersales queries on an electrical or technology product, 8am-9pm weekdays, 8am-8pm Saturdays and 10am -6pm Sundays (call charges vary according to service provider).

For extra peace of mind, we also offer Protect Plus Accidental Damage for your home appliances.

Find out more about regulations concerning the disposal of electrical appliances (WEEE) 

Cooking appliances
Cooking appliance services

WHAT TO EXPECT FROM AN INSTALLATION SERVICE

We can deliver and install your new hob, cooker or oven, so you’ll be set up and ready to enjoy it. Find out what to expect and the benefits of our installation service by watching the short video below. If your appliance will be delivered directly from the supplier, for example range cookers, and you would like them to complete an installation service please call 0345 604 8835 to book once you have purchased the appliance.

Video guide What to expect on installation

HOW TO ENSURE A SUCCESSFUL INSTALLATION

In order for us to be able to successfully install your new appliance, we need you to carry out some checks within your home to ensure your new appliance will be compatible.
It’s important to know that if your existing home setup doesn’t meet all six of the below requirements, we may not be able to install your new hob on the day. 

The six-point checklist

Find out what you need to check before booking an installation service. 
Please watch the video and read through our checklist below.

Six point checklist hob installation video

It’s vital that you check the six points explained in the video to ensure your new appliance will work in your home. 
Below, we explain what you need to check and what to do if your current setup isn’t suitable for the appliance you’d like to buy.

POWER

Power image 1

1.FUEL TYPE

If you’re planning to switch fuel type – from gas to electricity, for example – our engineers can help, but you must have the correct supply already in place, and within one metre of where you want the new hob to go.

What to do if your setup is unsuitable?

If you don’t have a gas supply then you’ll need to choose an electric hob instead.If you have no electricity supply, including if the supply is over 1 metre away from your desired hob location, speak with a qualified electrician about the work required.

Amerage image 1

2.AMPERAGE

If you’ve chosen an electric hob, make sure you have sufficient amperage for it. For a traditional socket outlet, your new hob must have a power rating of 13 amps – look for the amperage on our product specifications. If you have a cooker circuit, you can opt for a more powerful, higher rated appliance (as long as the circuit is equal to or above the rating of the hob amperage).

What to do if your setup is unsuitable?

If you’re not sure of your current setup, try looking at your fuse box. This should tell you the amp rating of your hob circuit, which you can then compare with the amperage of your chosen appliance.Speak to a qualified electrician if you have any concerns or questions about your power supply. 

SPACE

Measurements Image

3. MEASUREMENTS

Please check the dimensions of your chosen hob. If you need a slightly larger space and your worktops are made of wood or laminate, we can adjust the hole for you. 

What to do if your setup is unsuitable?

If you have a stone or granite worktop, we’re unable to adjust the size and an alternative hob appliance with different measurements may be more suitable instead.

Clearannce image

4.CLEARANCE

You also need to check that the clearance between the hob and any cooker hood or kitchen unit above is within the manufacturer’s guidelines. A gas hob will usually need more clearance. An image with the specific manufacturer's guidelines can be found on individual hobs imagery

What to do if your setup is unsuitable?

If the clearance height is not suitable, the height of the cooker hob or kitchen unit above will need to be adjusted. A tradesperson may be required.

LOCATION

Hot zone image

5.HOT ZONE

The area between the hob and hood is known as the ‘hot zone’, and this must be clear of any plug sockets or flammable materials. 
These include:

  • Wallpaper
  • Plug Sockets
  • Window sills
  • Blinds
  • Curtains

What to do if your setup is unsuitable?

These must be removed before any installation can go ahead. Depending on the complexity, you may need to book a tradesperson or electrician to carry out the work.

Appliance under hobs image

6.APPLIANCE UNDER HOBS

Some hobs are not designed to be fitted above appliances, so you’ll need to double-check this on your chosen model. Where appropriate you’ll find ventilation gap  diagrams on individual hobs pages. on our website.

What to do if your setup is unsuitable?

If the appliance, usually a laundry appliance, is not suitable to be placed under a hob its location will need to be changed or you will need to find a more

INSTALLATION AND RECYCLING PRICES

Installation Price

Electric or Induction hob: £90

Gas hob: £100 

Recycling

Per appliance: £20

Sunday Key image

What we'll do

Installation

We'll disconnect your old appliance (regardless of fuel type), connect your new one, and give you a basic demonstration of how to use it.

Recycle or re-use

£20 per appliance. Add the 'Recycling' option to your basket, and we'll  remove and recycle, or re-use where possible your appliance at the same time as completing your Delivery and Installation Service. Find out more about regulations concerning the disposal of electrical appliances (WEEE) here

Support

If you have queries regarding any of the Services below, including concerns with some ‘Before You Buy’ and ‘Before We Deliver’ requirements, please call 03301 230106 for support before purchasing the Installation.

Before you buy the service:

  • Ensure there is an electric and/or gas supply within 1m of the installation location

  • If moving from electric to gas, check that the gas supply has been prepared

  • Ensure the wiring circuit protection is in line with the manufacturer’s instructions or rating of the appliance

  • Check the cooker isolation switch is accessible as the installation team will need to turn the power off

  • Check that your appliance will fit through your doorways  

  • Check that your appliance will fit in the designated space, with enough clearance -  building regulations state the clearance above the hob on must be 75cm for gas, 65cm for electric appliances. Clearance for cooker hoods  vary by manufacturer and model, so please check manufacturer's instructions 

  • If you don't have a window directly to outside air, you'll need an air brick or additional ventilation in the wall or conservatory if one is built on

  • If you're in flat or shared home, the product must have a flame failure safety device (information available when purchasing the appliance)

  • Our installation team will have to temporarily interrupt your gas supply to allow a safe installation, so we'll endeavour to restart any gas appliances in your home - we're not responsible for any appliance that fails to restart, including central heating and gas boilers

Prices

 
Integrated 13 or 32 amp electric oven - £90

Integrated 16 or 20 amp electric oven - £110
 
As part of this Service, we'll install a miniature circuit breaker between the cooker switch or connection point and the oven’s cable supply. If there is a 16 or 20 amp circuit already in the property, we'll refund the difference between the two electric oven services, post-installation.
 
Integrated gas oven £100
 
Freestanding electric/gas/ dual fuel cooker  £75/ £85/ £100

Electric or induction/gas hob £90/ £100 
 
Recycle and re-use 
 
£20 per appliance
 

Read our guide to recycling electrical and electronic products

 

Before we deliver

  • Remove any flammable materials from behind the heat source, for example wall paper or formica

  • For disposal, if you aren't using our installation service, please make sure your your current appliance is safely disconnected from the electricity supply. For gas, please seek qualified help to do this.

Fridges & freezers
Fridge Freezer appliance services

What we'll do

Installation (integrated appliances only)

We’ll connect the water and electrics, as well as fit the integrated fridge freezer in your units and reverse the door if needed. 

Recycle or re-use 

£20 per appliance. Add the 'Recycling' option to your basket, and we'll  remove and recycle, or re-use where possible your appliance at the same time as completing your Delivery and Installation Service. Find out more about regulations concerning the disposal of electrical appliances (WEEE) here

Support

If you have queries regarding any of the Services below, including concerns with some ‘Before You Buy’ and ‘Before We Deliver’ requirements, please call 03301 230106 for support before purchasing the Installation.

 

Before you buy the service:

  • Ensure the electrical supply is within 1m of the installation

  • Ensure the appliance fits in your chosen location

  • For integrated installations, make sure your kitchen units are able to house the new appliance - we do not offer carpentry work to modify units

  • Ventilation requirements differ by manufacturer, but you need a gap at the top, back and sides of the appliance so that the warm air produced by the condenser can be properly ventilated. Make sure your housing unit has enough space to allow for this when the appliance is installed

  • Lack of ventilation will cause the compressor to work harder, resulting in faster frost build-up and wasted energy

  • Don't forget to check your kitchen door splits match any new integrated appliance

  • Door split details can be found in the product information and will be one of the following: 70/30, 60/40 or 50/50

  • Check that your appliance will fit through your doorways

  • For safety reasons we cannot install a fridge or freezer appliance in a bathroom or unheated outbuilding

Prices

Installation

Integrated fridge freezers - £90

Freestanding fridge door reversal (before delivery) - £30 (some American-style fridge freezers or fridges with electronic controls don’t have the option for door reversal)

Disposal

£20 per appliance (not available for American-style fridge freezers) - please defrost before we collect

Read our guide to recycling electrical and electronic products

Before we deliver

  • Empty, defrost and wipe dry your current appliance
  • If you aren't using our installation service, please also disconnect your current appliance

  • Identify where the mains water switch is in your home - check you can switch it off

Dishwashers & laundry appliances
Dishwashing and laundry appliance services

What we'll do

Installation

We’ll connect your appliance to the water and waste pipes, switch it on and test the machine. If you’re ordering a vented tumble dryer we’ll connect the vent hose to an existing wall duct.

Recycle or re-use 

£20 per appliance. Add the 'Recycling' option to your basket, and we'll  remove and recycle, or re-use where possible your appliance at the same time as completing your Delivery and Installation Service. Find out more about regulations concerning the disposal of electrical appliances (WEEE) here

Support

If you have queries regarding any of the Services below, including concerns with some ‘Before You Buy’ and ‘Before We Deliver’ requirements, please call 03301 230106 for support before purchasing the Installation.

 

 

Before you buy the service:

  • Ensure your waste pipe, water supply and electrical connections are no more than 1m away from where the appliance is to be located
  • For freestanding appliances, ensure you have a 13-amp 3-pin plug socket for connection
  • Ensure there's an existing vent near the intended vented tumble dryer location, as we can't create one
  • A condensing tumble dryer will need its own waste outlet if you’d like it to be connected to your waste water system; otherwise, you’ll need to empty the water container regularly
  • Double check measurement to be sure the appliance will fit into your chosen location
  • Check also that we can fit your appliance through doorways when we deliver

 

Prices

Installation

Washing machine - £25

Washer dryer - £25

Dishwasher - £25

Integrated machine - £90

Tumble dryer - £8

Recycle or re-use 

£20 per appliance

Read our guide to recycling electrical and electronic products

Before we deliver

  • Drain your current appliance

  • If you aren't using our installation service, please also disconnect your current appliance

  • Identify where the water isolation valve is in your home - check you can switch it off

  • We can only install if there is adequate water pressure for the appliance

  • If your isolation valve is seized due to limescale, we can't fix this and you'll need to source your own plumber

WATCH OUR VIDEO GUIDE TO YOUR APPLIANCE INSTALLATION

Video guide to your appliance installation

DELIVERING TO YOU SAFELY

Learn about the precautions our delivery crews will be taking to ensure a safe and efficient service

Delivering to you safely

PLEASE NOTE:

These services are available for most parts of the country, but do check that we offer these services in your area by scrolling down to the exceptions section at the end of the page; these restrictions normally apply to remote rural and highland and island postcodes.

Please check the pre-conditions we need you to meet before you order, then select the Installation and/or Recycling Service as you order your Product Online or in our shops.

If you have any queries regarding any of the Services below, including concerns with some Before You Buy and Before We Deliver requirements, please call 03301 230106 for support before buying our Installation Service.

Installation may not always be available if you select next day delivery for your appliance, or if the product is coming directly from a supplier.

For supplier-direct delivery, check if the service is available by calling 0345 604 8835 to purchase.

We also offer TV installation and disposal services - find out more

 

 

Installation & disposal service exceptions and restrictions

Support

If you have queries regarding any of the Services below, including concerns with some ‘Before You Buy’ and ‘Before We Deliver’ requirements, please call 03301 230106 for support and advice before purchasing the Installation.

Call 03301 230 106 for aftersales queries on an electrical or technology product, 8am-9pm weekdays, 8am-8pm Saturdays and 10am -6pm Sundays (call charges vary according to service provider).


Installation exclusions

John Lewis & Partners is unable to offer Installation services, services to American Style Fridge Freezers or to any home appliances that are delivered Supplier-direct. However, if you wish to buy a particular appliance where an Installation service isn't available to add to basket alongside the product, please call 0345 604 8835 before purchasing the appliance, as selected suppliers may be able to provide that service directly.

Recycling exclusions

John Lewis & Partners is unable to offer removal and recycling services, or re-use where possible, to American Style Fridge Freezers or to any home appliances that are delivered Supplier-direct. However, if you wish to buy a particular appliance where a Recycling service isn't available to add to basket alongside the product, please call 0345 604 8835 before purchasing the appliance, as selected suppliers may be able to provide that service directly.

Postcode exclusions

We offer most installation and recycling (or re-use where possible) services to the postcodes listed in the Standard services column below.

These services include all recycling services, washing machine, dishwasher and tumble dryer and standard TV installations, fridge door reversals, sofa re-use and all product assembly services, including barbecues and beds.

We're unable to offer any installation or recycling services to the postcodes listed in the not available column below; but if you wish to buy a particular appliance and installation isn't offered, please call 0345 604 8835 before placing your order, as selected suppliers may be able to provide that service.

Installation isn't available with our next day delivery service to any postcode, and lighting installation is only available when you buy your lighting in store and have it delivered.

Standard service Services not available in:
CA1 - 28 BT
DG 1- 16 GY
DN15 - 21, 31 - 41 HS1 - 9
FK17 - 21 IM
HR3 - 7 IV1, 4 -28, 40 - 49, 51 - 56, 63
IV3, 12 -13 JE
KA19, 26 - 30 KA27 - 28
LA KW
LD PA20, 28, 34, 40 - 80
LL11 - 14, 20 - 99 PH32, 35, 39 - 44
LN7 - 9, 11 - 13 ZE
PA21 - 27, 29 - 33, 35 - 39  
PE23 - 25  
PH6, 8 - 12, 15 - 26, 30 - 31, 33 - 34, 36 - 38, 45 - 50  
SA  
SY  
TD  

Our installation services, including next day delivery, are subject to availability. We also reserve the right to refuse to collect any item we believe constitutes a health and safety risk to our employees, or anyone working on our behalf.