Next and Named day deliveries
Costs and timings
|SUMMARY||Small & medium items||Large items (delivered by 2 people, such as appliances & furniture)|
Next day (order by 8pm: small & medium items)
Next day (order by 2pm: large items)
||Free on orders £50+ (£3.50 under £50)|
|Evening Next (order by 8pm) or Named day||£9.95||Not available|
|Pre-10.30am Next (order by 8pm) or Named day||£10.95
|4-hour slot||Not available||£12.95
|2-hour slot||Not available||£24.95
Your available delivery options will always be shown to you in checkout. We're sorry that we’re unable to offer all premium delivery services to all postcodes; see Delivery exceptions & restrictions further down the page.
Small and medium item delivery
Daily Next or Named day delivery £6.95
Our carrier delivers next day (order by 8pm the day before) or on a day of your choice 7 days a week, 7.30am - 6.30pm.
Pre 10:30am Next or Named day delivery £10.95
Our carrier delivers next day (order by 8pm the day before) or on a day of your choice 7 days a week, 7.30 - 10.30am.
Large item delivery (such as large appliances and furniture)
We always offer a FREE 10-hour standard delivery slot for large items being delivered by John Lewis & Partners crews. We'll contact you by text the night before your delivery to narrow your slot down to a 2-hour window, and we'll confirm that on the day when the van leaves our warehouse.
If your product is being delivered by one of our approved suppliers or their carrier, find out about delivery by approved suppliers here.
Faster or timed premium delivery services are also available for large items being delivered by John Lewis & Partners crews.
Choose from next day delivery or timed delivery slots:
Next day delivery £19.95
|When you order:||Your order will be delivered:|
|Monday||Before 2pm||Tuesday 11am - 9pm
|After 2pm||Wednesday 11am - 9pm
||Wednesday 11am - 9pm
||Thursday 11am - 9pm
||Thursday 11am - 9pm
||Friday 11am - 9pm
||Friday 11am - 9pm
||Tuesday 11am - 9pm
|Saturday & Sunday||Tuesday 11am - 9pm
* If Saturday next day is not available in your area, you may be offered a Monday slot.
We'll contact you by text the night before your delivery to narrow your slot down to a 2-hour window, and we'll confirm that on the day when the van leaves our warehouse.
We’re usually unable to provide installation services with next day delivery. To find out more about arranging installation, visit the installation page.
TIMED DELIVERY SLOTS
We always offer a FREE 10-hour standard delivery slot for large items being delivered by John Lewis & Partners crews, but you can buy a timed slot at checkout if you need it.
2-hour guaranteed delivery slot - £24.95
4-hour delivery slot - £12.95 (we'll narrow this slot down to 2 hours the night before and confirm then and on the day by text)
What to expect on delivery day
How will you ensure my high-value item is delivered safely?
High-value items will need to be signed for. We’ll send you an email explaining how to track your item, and letting you know when it will be delivered.
If no-one is at home, the courier will attempt to leave smaller parcels with a neighbour. The courier will post a card through your door with further delivery instructions if they're unable to complete delivery, or if they leave the parcel with a neighbour.
If your order contains valuable or in-demand items the DPD driver may ask you to show your photo ID.
The courier will attempt to make delivery and obtain a signature twice. After this, if the item is small and light the courier will leave it with a local pick-up shop, and notify you of the location. If heavy or large, we’ll hold the item for 5 working days while we wait to hear from you, before returning it to our warehouse.
Will you install my item delivered by next day delivery?
Sorry, we’re unable to provide installation/ setup services with Next day delivery.
Can you notify me when you’re on your way?
For large items being delivered by a John Lewis & Partners crew, we'll contact you by text the night before with a 2-hour delivery window that we'll confirm again on the day when our van leaves the warehouse.
Our crew will also call you at any time up to 30 minutes before their arrival.
For smaller items being delivered by our courier, the courier company will send you an email and a text message with a one-hour delivery window (as long as you provided a valid phone number and email address when you placed the order).
Will your delivery team bring my item into the house?
When delivering large items, our delivery team will put your item in the room of your choice.
Will your delivery team take the packaging away for me?
If your item is being delivered by a John Lewis & Partners delivery crew, they’ll gladly remove packaging at your request.
Do I need to show ID for the age-restricted items I’ve bought?
You will need to prove that you're 18 or over upon delivery if you have an age-restricted item, such as alcohol, in your order. This is in accordance with the Challenge 25 policy
Access for my delivery
I’m worried the item may not fit through my door.
If the item is listed as fully assembled on the product page, before you place your order check the item’s measurements (also on the product page) against those of your door. You might also find our Measuring up for furniture guide helpful.
You may need to arrange for your door to be removed to enable delivery for very large items, as neither we nor our approved suppliers are able to offer this service.
Some large items may be easier as they’re flat-packed for self assembly. This is shown on the product page.
If you’re unsure the item you’ve ordered will fit through the door, please call us to discuss your concerns on 03456 049 049, with your dimensions to hand.
I live up several flights of stairs. Do I need to tell you?
This shouldn’t be an issue, but if you suspect our delivery team may struggle to deliver to your address, call us to discuss any concerns on 03456 049 049 as soon as possible after placing your order.
Help with my delivery
I need support with my delivery as there’s been a mistake with my order, or it hasn’t yet been delivered.
If your delivery is overdue, or any mix-up has occurred, or your items have been accidentally damaged in transit, call our Customer Services team for assistance on 03456 049 049, 7am - 11pm, 7 days a week.
Why are services not available to purchase for my item?
Please note that installation and assembly services are not available with Next day delivery, so this option won’t be offered to you at checkout. Please opt for Named day delivery if you require these services.
If you’d still like to proceed with Next day delivery for your item, please return to your basket and remove any installation services you previously selected.
Deliveries of multiple items
I’ve ordered several items at once. Will they all arrive together?
Your products may arrive separately or from different couriers, but don’t worry; you won’t be charged for additional deliveries.
Please wait until your expected delivery time has passed before contacting us if you've not received all the items on your order.
Delivery restrictions and exceptions
Are there any places where the service isn't available?
We can deliver to most BT postcodes but unfortunately we do not offer Next or Named Day deliveries to these areas.
Daily next/named day delivery services are not available for the following postcodes: AB31-AB38, AB41-AB56, BT, FK17 - FK21, GY, HS1 - 9, IM, IV, JE, KA27 - KA28, KW0 - KW17, PA20 - PA78, PH15 - PH99, TR21 - TR25, ZE
Next or named day evening delivery services are not available for the following postcodes: AB, BT, GY, HS, IM, IV, JE, KA27 - KA28, KW, PA20 - PA80, PH, PO30 - PO41, TR21 - TR25, ZE
Pre-10.30am delivery services are not available for the following postcodes: AB30 - AB38, AB41 - AB56, BT, DD1 - DD11, FK17 - FK21, GY, HS1 - 9, IM, IV, JE, KA27 -KA28, KW0 - KW17, KY, PA20 - PA78, PH1 - PH99; PO30 - PO41; TR21 - TR25, ZE
Do you deliver to BFPO addresses?
Sorry, we can't currently deliver website orders to BFPO addresses.
Do you deliver to the Channel Islands, the Isles of Scilly and the Isle of Man?
Yes, however geographical location and courier availability can restrict our service. We may not always be able to deliver certain products to the Channel Islands, Isles of Scilly and the Isle of Man.
Please note: we reserve the right not to deliver an order if we believe the address isn’t secure, for example to a communal postal address or PO box. If this affects an order you place, we'll notify you as soon as possible.
Larger item delivery timescales to remote areas
There are a small number of postcodes, usually in remote rural areas, where we cannot guarantee delivery within our usual timescale and cannot offer Next day delivery. Items will usually take between 7- 14 days to deliver, due to limited courier availability in these areas.
AB1, AB2, AB3, AB4, AB5, AB9, AB10, AB11, AB12, AB13, AB14, AB15, AB16, AB21, AB22, AB23, AB24, AB25, AB30, AB31, AB32, AB33, AB34, AB35, AB36, AB37AB38, AB39, AB41, AB42, AB43, AB44, AB45, AB51, AB52, AB53, AB54, AB55, AB56, AB99
B99, BB94, BD97-98, BL11, BL78, BN50-52, BN88, BN99, BS80, BS98, BT1-94
CA1-28, CA95, CA99, CF30, CF91, CF95, CF99, CH25-34, CH70, CH88, CH99, CM92, CM98-99, CT50, CW98
DD8 to DD11, DE99, DG1-14, DG16, DH97-99, DN15-16, DN18-21, DN31-41, DN55
EH91, EH95, EH99
G9, G58, G70, G79, G90, GU95, GY1-10
HR3, HR5, HS1-9
IM1-9, IM99, IP98, IV1-28, IV40-49, IV30-IV32, IV36,IV51-56, IV63, IV99JE1-5
KA4, KA16-19, KA26-28, KW1-17, KY99
L67-68, L70-75, LA1-23, LD1-8, LE21, LE41, LE55, LE87, LE94-95, LL15-78, LN7-9, LN11-13, LS88, LS98-99
M61, M99, ME99, MK77
NE19, NE48-49, NE67-71, NE82-83, NE85, NE88, NE92, NE98, NG70, NG80, NG90, NP7-8, NR99
PA20, PA21-24, PA26-38, PA41-49, PA60, PA61-78, PA80, PE23-25, PE99, PH1-12, PH30-44, PH49, PH50, PH6, PH8-9, PL11, PL14, PL15 and PL22 to PL31, PO30 to PO41, PR0, PR11
S49, S96-99, SA2-11, SA14-20, SA33-48, SA61-73, SA80, SA99, SL60, SL95, SN38, SN99, SO97, SR9, SS22, SS99, ST55, SY10, SY15-25, SY99
TD12, TD15, TD8-9, TR21-25, TS12, TS13, TR1 TR2 TR3 TR4 TR5 TR6 TR7 TR8 TR9 TR10 TR11 TR12 TR13 TR14 TR15 TR16 TR17 TR18 TR19 TR20 TR21 TR22 TR23 TR24 TR25 TR26, TR27, TR93
WA55, WA88, WD99, WF90, WR78, WR99
YO21,YO62, YO90-91, YO95