Free Returns via Waitrose & Partners

How to return

1. Use for returning orders only. We're sorry that we can't accept returns for items bought at John Lewis & Partners shops.

2. Fill out the returns section on the front of your delivery note

3. If you have a Waitrose & Partners label printed on your delivery note:

  • attach this to your parcel with your items(s) and delivery note packaged securely inside
  • only use the label for that particular order

4. If there's no Waitrose & Partners label printed on your delivery note:

  • package your item(s) and delivery note securely
  • you'll be given a label to attach to your parcel in the shop
  • you'll also be asked for your order number which you can find in your order confirmation email 

5. If you’re returning your items from the Channel Islands, you’ll need to download an additional returns label from the Jersey Post website.

6. Take the parcel to your local Waitrose & Partners shop (find your nearest branch here

7. We're sorry that we're currently unable to accept returns at these Waitrose & Partners shops:

  • Welcome Breaks
  • Branches within John Lewis shops: Horsham, Ipswich and Kingston 


You can now return small orders to the Partner who delivers your groceries.

Your delivery driver can collect small parcels when they bring you your grocery order. Each parcel needs to be no larger than 54 x 35 x 22cm when packaged.

Simply parcel up items with a Waitrose & Partners returns label fixed to the outside of the package - you'll find this on your John Lewis & Partners dispatch note.

Lost your delivery note?

Don't worry - just take your order number to the shop. This can be found in your original confirmation email or Click & collect text message.

When will I be refunded?

You'll receive an email to confirm when we have received the item at the warehouse, after which your refund will appear in your account within 5 days. This shouldn't take longer than 14 days from the day that you returned the item back to us.