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Export facilities from John Lewis shops

Goods exported or carried personally out of the country may qualify for a tax refund

Our Export department offers a full range of export facilities and our Partners have considerable expertise in sending consignments all over the world. We'll provide a shipping agent if you wish and deal with the necessary paperwork, as well as process VAT refunds where appropriate.

Tax-free shopping FAQs

Our tax-free shopping service allows customers from outside the European Union (EU) to claim back the Value Added Tax (VAT) on purchases from John Lewis. This service is arranged in partnership with Global Blue.

We can also arrange for products to be delivered direct to a place outside the EU.

Who can buy tax-free?

  • Overseas buyers whose domicile or habitual residence is outside the European Union and intend to leave for a destination outside the EU within 3 months

  • UK residents for whom we deliver goods to friends and family living outside the EU

What do I save?

Non-EU customers who personally carry the merchandise with them may reclaim the VAT included in the purchase price, minus an administrative charge applied by our partner, Global Blue.

Goods delivered direct to non-EU destinations by John Lewis can be purchased VAT free; however, the customer will need to pay the cost of transportation.

Does VAT apply to all goods?

Most merchandise sold by John Lewis is subject to VAT. However, there are exceptions, including:

  • books

  • most food

  • children`s clothes and shoes

What restrictions are there?

To take advantage of the VAT Retail Export scheme operated by Global Blue you must:

  • spend £75 or more in any John Lewis shop

  • travel to a country outside the European Union within 3 months of the first purchase date


  • When paying for your purchases, ask store staff for a Global Blue Tax Free Form

  • At the airport or port, go to the Customs desk and present your completed Tax Free Form, passport, receipts and purchases to get a stamp on your form. Goods must be kept available for inspection, unused and with the original receipts

  • Go to the nearby desk or office displaying a Global Blue logo. In some cases this will be a currency exchange

  • Present your stamped, completed Tax Free Form to receive the refund in cash or to your credit cards

  • Refund paid is the VAT minus Global Blue’s service fee

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