Exciting news: we’ve partnered with Uber Eats.
We've handpicked a selection of products — from trending beauty to popular gifts — that can be delivered direct from our store to your door. For now, it's a trial we're testing within a 8km radius of John Lewis Stratford City and John Lewis Leeds.
You'll be happy to know that our prices on Uber Eats are the same as those in store, which we match against 25 leading retailers as part of our price promise. Uber Eats delivery and service fees are excluded.
Who can use the service?
Customers within 8km of John Lewis Stratford City and John Lewis Leeds
What can I buy through Uber Eats?
Choose from a selection of Beauty, Gifts and Electricals
How it works
Get the Uber Eats app
Open the Uber Eats app, or download it from App Store or Google Play. You'll need to have a registered account
Find a participating store
Set your location and search 'John Lewis'. Only Stratford City and Leeds are available for the trial period.
Place your order
Once you've found what you need, click 'Go to checkout' to place your order
Track your order
We'll pick and pack your order, ready for delivery. Use the Uber Eats app to track your order.
FAQs
What should I do if my order hasn’t arrived?
Contact Uber Eats on the app within 14 days of placing your order
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Open the Uber Eats app
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Go to the Account section
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Select ‘Help’
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Then ‘Help with your order’
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and follow the instructions.
Who do I contact if my order arrived with something broken or missing?
Contact Uber Eats on the app within 14 days of placing your order
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Open the Uber Eats app
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Go to the Account section
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Select ‘Help’
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Then ‘Help with your order’
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and follow the instructions.
You may be asked to provide a description and a photo of the item.
How do I return an item I've bought through Uber Eats?
You can return or exchange unwanted items up to 30 days after purchase by taking them to our London Stratford or Leeds stores. You’ll need to show the order details on your Uber Eats app and the paper receipt that came with your order as proof of purchase.
Uber Eats will refund you to your original payment method. You can’t return items online, through Click & Collect locations, or Waitrose. Exclusions may apply. View the John Lewis returns policy.
How do I return something that’s developed a fault?
You can return or exchange faulty items up to 30 days after purchase by taking them to our London Stratford or Leeds stores. You’ll need to show the order details on your Uber Eats app and the paper receipt that came with your order as proof of purchase. Uber Eats will refund you to your original payment method.
If you have a faulty item that came with a guarantee, please bring the item to the Technical Support team in one of our stores. You will need your paper receipt as proof of purchase for items with a guarantee.
Price promise and orders on Uber Eats
Our prices on Uber Eats will be the same as those in our stores, which we match with 25 other retailers as part of our price promise. You won’t be eligible for a refund if the price drops after your order is delivered. View the John Lewis price promise Terms & Conditions.
More help and support
All other help with Uber Eats orders is on the Uber Eats app. Go to the Account section, select ‘Help’ and then ‘Help with your order’.
During this trial, John Lewis stores and Customer Services teams won’t be able to help with queries about the progress of Uber Eats orders or billing issues.