John Lewis & Partners, Stratford City
JOHN LEWIS & PARTNERS STRATFORD IS NOW OPEN
WELCOMING YOU BACK
"Firstly, I hope you and your family are well. I'm delighted to let you know that our Stratford City shop will be reopening from 11am on Monday 13 July, and the team and I can't wait to welcome you back. Our priority is keeping you and our Partners safe when you shop with us, so we've been working hard to put comprehensive safety and cleaning measures in place, which you'll notice when you visit."
IMOGEN JONES
Partner & Head of Branch
Address
101 The Arcade Westfield Stratford City Montfichet Road London E20 1EL
Our calls are handled by our Contact Centre – if you wish to speak to an in-store Partner it’s best to visit the shop.
Phone number
If you're calling about an existing order, please have your order number ready.
call 020 8532 3500Opening hours this week
- Mon
- 10:00 - 19:00
- Tues
- 10:00 - 19:00
- Wed
- 10:00 - 19:00
- Thurs
- 10:00 - 19:00
- Fri
- 10:00 - 19:00
- Sat
- 10:00 - 19:00
- Sun
- 12:00 - 18:00
What will be open or closed in the shop and how can I prepare?
Open
- All of our usual shopping departments will be open, but there will be new measures in place to ensure your safety. For example, if you're trying on sunglasses a Partner will clean them before and after each use.
- Click & Collect is still available
- Customer service desks and gift wrapping will still be open. Our Customer support, Welcome desks and Experience desks are also open
- Opticians will open with new operating procedures, however, eye tests will only be available for emergencies
- Our lifts will also be open but they will be limited to 1 lift per person, or household
- Toilet and baby changing facilities will be available and cleaned regularly
- Bureau de change
Temporarily closed
- Fitting rooms, but items can be returned up to 35 days after purchase
- Close-contact in-store services such as beauty, personal styling appointments, home design services, and nursery advice services. Book virtual appointment
- In-store events aren't taking place at the moment, but you can sign up to our virtual events and experiences. See our Virtual Event page for more information.
- The Place to Eat and other in-store restaurants
- my John Lewis BeautyCycle scheme
How to prepare
- Please wear a face covering while in our shop*
- Vulnerable customers will be fast-tracked through the queue, please speak to a Customer service host at our entrance
- You can check stock availability at your local shop on our app before you arrive. Download our app
- my John Lewis members can use our website or app to scan your card at the till and your in-store receipts will be saved in the Kitchen Drawer for access at any time. Join now
- For problems with an electrical item, you can save yourself a visit and receive aftersales support. Book a repair service, or check on an existing repair by calling our technical support team on 0330 123 0106
- For returns, we will honour unwanted purchases that were made in our shops, on or after 18 February 2020, for up to 35 days from when the individual shop reopens that you wish to return to. Read our returns policy
- We'll have a drop box for online returns. Please speak to a Partner at the door for help using this returns method. You can use the box if you’re returning an online purchase, a parcel that's less than 20cm thickness x 45cm width, items that are unwanted and in perfect condition only. See our FAQ page for more information.
- If you are showing any Coronavirus symptoms, please follow Government guidance and stay at home
MAKING SHOPPING WITH US SIMPLE AND SAFE
KEEPING YOUR DISTANCE
Help us keep everyone safe by keeping a 2-metre distance from customers and Partners when you're in the shop. We’ve added new signage to help guide you and we ask that you shop alone where possible. Some seating areas may also be closed, there will be signage where appropriate.
LIMITING THE NUMBER OF CUSTOMERS
To help us all follow social distancing guidelines, we’ll limit the number of customers in the shop at one time, so you may have to queue to enter. Customer service hosts will be on hand to ensure we welcome you into the shop as quickly as it’s safe to do so.
ENHANCED CLEANING
We’ve enhanced cleaning practices, including sanitising baskets after every use and regular cleaning of touch points around our shops. We’ll also be providing hand sanitiser at entrances and around the store for you to use.
PAYMENTS AND COLLECTIONS
We’ve installed protective screens at key points around the shop, including tills and customer service desks. We encourage you to pay by card and we’ve increased our contactless payment limit to £45.
There will also be designated till points where you can collect online orders.
OUR PARTNERS ARE HERE TO HELP
Our Partners will be on hand to provide guidance around the store. They might be wearing PPE - each Partner has the option to wear this if they wish to. If you have any questions or feedback on your experience, don’t hesitate to chat to one of them.
OUR SERVICES
So that we can implement social distancing safely, some of our usual services are currently unavailable. The Place to Eat and other in-store restaurants will also remain closed.
NEW: FREE VIRTUAL SERVICES
We’re working on bringing more services and experiences to you.
Virtual Home Design appointments
Our Home Design Stylists are here to show you how to make the most of your space, or finally tackle that interior project you’ve been thinking about.
Virtual Personal Styling appointments
Our Stylists are on hand to help you make the most of your wardrobe and identify the key pieces you’re missing.
Virtual Nursery Advice appointments
One of our Nursery Advisors will answer your questions and find the right products for your child.
FREQUENTLY ASKED QUESTIONS
All the latest Coronavirus (COVID-19) information for our customers
Our Shops & Services
Delivery
Click & Collect
Returns
THE PLACE TO EAT
For hot meals, light snacks, cakes and refreshing drinks for all the family, served throughout the day
THE PLACE TO EAT
For hot meals, light snacks, cakes and refreshing drinks for all the family, served throughout the day
THE PLACE TO EAT
For hot meals, light snacks, cakes and refreshing drinks for all the family, served throughout the day
THE EXPERIENCE DESK
The Experience Desk is a place to discover our exclusive events and workshops, book selected services or purchase one of our special experience gifts.
Find our full list of services here
OTHER SERVICES
Fitted Kitchens
Whatever your celebration, help friends and family mark it with a special gift.
Ground Floor
Gift List
Whatever your celebration, help friends and family mark it with a special gift
Floor 1
TV & Home Cinema Installations
Buy a TV from us and our services include include installation, wall mounting and home cinema set-up
Ground Floor
*In line with Government legislation, John Lewis Partnership expects all customers (less those with valid medical reasons) to wear a face covering when in our shops.
The safety and wellbeing of customers and Partners is our highest priority and, to support this, we will be providing disposable face masks (for a limited period of time) to those customers who do not have one available and wish to wear one. John Lewis Partnership does not accept any liability as a consequence of providing these face masks.