John Lewis & Partners, Stratford City

BRIGHTER DAYSARE COMING

Brighter Days Are Coming

WE'RE OPEN

Find out more about coming back to our shops, from fitting rooms to how we're keeping you safe.

Brighter Days Are Coming
Brighter Days Are Coming
BRIGHTER DAYSARE COMING
WE'RE OPEN

Find out more about coming back to our shops, from fitting rooms to how we're keeping you safe.

Address

101 The Arcade Westfield Stratford City Montfichet Road London E20 1EL

Our calls are handled by our Contact Centre – if you wish to speak to an in-store Partner it’s best to visit the shop.

Phone number

If you're calling about an existing order, please have your order number ready.

call 020 8532 3500

Opening hours this week

Mon*
10:00 - 20:00
Tues
10:00 - 20:00
Wed
10:00 - 20:00
Thurs
10:00 - 20:00
Fri
10:00 - 20:00
Sat
10:00 - 20:00
Sun**
12:00 - 18:00

* (Bank Holiday Hours: 10:00 to 20:00)

** (Open for browsing from 11:30)

how can you prepare for visiting our stores?

 

  • Please wear a face covering while in our shop*
  • Vulnerable customers will be fast-tracked through the queue, please speak to a Customer service host at our entrance
  • You can check stock availability at your local shop on our app before you arrive. Download our app
  • my John Lewis members can use our website or app to scan your card at the till and your in-store receipts will be saved in the Kitchen Drawer for access at any time. Join now
  • For problems with an electrical item, you can save yourself a visit and receive aftersales support. Book a repair service, or check on an existing repair by calling our technical support team on 0330 123 0106
  • We’ve extended our returns period just for the festive season. Any gift bought between 8 October and 24 December 2020 can be returned up until 28 January 2021  Read our returns policy
  • We'll have a drop box for online returns. Please speak to a Partner at the door for help using this returns method. You can use the box if you’re returning an online purchase, a parcel that's less than 20cm thickness x 45cm width, items that are unwanted and in perfect condition only. See our FAQ page for more information.
  • If you are showing any Coronavirus symptoms, please follow Government guidance and stay at home

Store Guide

Our departments, facilities and services

GROUND FLOOR

Departments

Audio, TV & Technology

China, Glass & Silverware

Electrical Appliances

Fitted Kitchens

Gift Food

Home Storage & Clothescare

Menswear & Men’s Shoes

Stationery

Table Linen

Facilities & services

Customer Collections

The Experience Desk

FLOOR 1

Departments

Beauty & Fragrance

Jewellery & Watches

Lingerie, Nightwear & Swimwear

Women’s Shoes & Accessories

Womenswear

Facilities & services

Blink Brow Bar

Bureau de Change

Customer Service

Tax Free Shopping

Gift Wrapping Service

John Lewis Opticians

Personal Styling

Toilets (wheelchair accessible)

FLOOR 2

Departments

Bathroom Accessories

Bed Linen

Carpets & Flooring

Christmas Shop (seasonal)

Curtains & Blinds

Door Furniture

Fashion Fabrics

Furnishing Fabrics & Cushions

Furniture

Garden Furniture (seasonal)

Haberdashery

Home Decorating

Lighting

Pictures & Mirrors

Facilities & services

Customer Service

Home Design Service

Toilets (wheelchair accessible) 

 

 

FLOOR 3

Departments

Babywear

Childrenswear & Shoes

Nursery

Sports

Toys

Travel Goods

Facilities & services

Nursery Advice

Parents' Room

The Place to Eat

Toilets (wheelchair accessible) 

 

 

FREQUENTLY ASKED QUESTIONS

All the latest Coronavirus (COVID-19) information for our customers

Our Shops & Services

Delivery

Click & Collect

Returns

 Place to Eat

WHAT'S ON

Discover events and experiences at your nearest John Lewis & Partners

THE PLACE TO EAT

For hot meals, light snacks, cakes and refreshing drinks for all the family, served throughout the day

What's On

WHAT'S ON

Discover events and experiences at your nearest John Lewis & Partners

 Place to Eat

WHAT'S ON

Discover events and experiences at your nearest John Lewis & Partners

 The Place to Eat

THE PLACE TO EAT

For hot meals, light snacks, cakes and refreshing drinks for all the family, served throughout the day

THE PLACE TO EAT

For hot meals, light snacks, cakes and refreshing drinks for all the family, served throughout the day

THE EXPERIENCE DESK

The Experience Desk is a place to discover our exclusive events and workshops, book selected services or purchase one of our special experience gifts.

Find our full list of services here

OTHER SERVICES

Fitted Kitchens

Whatever your celebration, help friends and family mark it with a special gift. 

Ground Floor

Gift List

Whatever your celebration, help friends and family mark it with a special gift

Floor 1

TV & Home Cinema Installations

Buy a TV from us and our services include include installation, wall mounting and home cinema set-up 

Ground Floor