John Lewis & Partners, Stratford City
Address
101 The Arcade Westfield Stratford City Montfichet Road London E20 1EL
Our calls are handled by our Contact Centre – if you wish to speak to an in-store Partner it’s best to visit the shop.
Phone number
If you're calling about an existing order, please have your order number ready.
call 020 8532 3500Opening hours this week
- Mon*
- 10:00 - 20:00
- Tues
- 10:00 - 20:00
- Wed
- 10:00 - 20:00
- Thurs
- 10:00 - 20:00
- Fri
- 10:00 - 20:00
- Sat
- 10:00 - 20:00
- Sun**
- 12:00 - 18:00
how can you prepare for visiting our stores?
- Please wear a face covering while in our shop*
- Vulnerable customers will be fast-tracked through the queue, please speak to a Customer service host at our entrance
- You can check stock availability at your local shop on our app before you arrive. Download our app
- my John Lewis members can use our website or app to scan your card at the till and your in-store receipts will be saved in the Kitchen Drawer for access at any time. Join now
- For problems with an electrical item, you can save yourself a visit and receive aftersales support. Book a repair service, or check on an existing repair by calling our technical support team on 0330 123 0106
- We’ve extended our returns period just for the festive season. Any gift bought between 8 October and 24 December 2020 can be returned up until 28 January 2021 Read our returns policy
- We'll have a drop box for online returns. Please speak to a Partner at the door for help using this returns method. You can use the box if you’re returning an online purchase, a parcel that's less than 20cm thickness x 45cm width, items that are unwanted and in perfect condition only. See our FAQ page for more information.
- If you are showing any Coronavirus symptoms, please follow Government guidance and stay at home
Store Guide
Our departments, facilities and services
GROUND FLOOR
Departments
Audio, TV & Technology
China, Glass & Silverware
Electrical Appliances
Fitted Kitchens
Gift Food
Home Storage & Clothescare
Menswear & Men’s Shoes
Stationery
Table Linen
Facilities & services
Customer Collections
The Experience Desk
FLOOR 1
Departments
Beauty & Fragrance
Jewellery & Watches
Lingerie, Nightwear & Swimwear
Women’s Shoes & Accessories
Womenswear
Facilities & services
Blink Brow Bar
Bureau de Change
Customer Service
Tax Free Shopping
Gift Wrapping Service
John Lewis Opticians
Personal Styling
Toilets (wheelchair accessible)
FLOOR 2
Departments
Bathroom Accessories
Bed Linen
Carpets & Flooring
Christmas Shop (seasonal)
Curtains & Blinds
Door Furniture
Fashion Fabrics
Furnishing Fabrics & Cushions
Furniture
Garden Furniture (seasonal)
Haberdashery
Home Decorating
Lighting
Pictures & Mirrors
Facilities & services
Customer Service
Home Design Service
Toilets (wheelchair accessible)
FLOOR 3
Departments
Babywear
Childrenswear & Shoes
Nursery
Sports
Toys
Travel Goods
Facilities & services
Nursery Advice
Parents' Room
The Place to Eat
Toilets (wheelchair accessible)
FREQUENTLY ASKED QUESTIONS
All the latest Coronavirus (COVID-19) information for our customers
Our Shops & Services
Delivery
Click & Collect
Returns
THE PLACE TO EAT
For hot meals, light snacks, cakes and refreshing drinks for all the family, served throughout the day
THE PLACE TO EAT
For hot meals, light snacks, cakes and refreshing drinks for all the family, served throughout the day
THE PLACE TO EAT
For hot meals, light snacks, cakes and refreshing drinks for all the family, served throughout the day
THE EXPERIENCE DESK
The Experience Desk is a place to discover our exclusive events and workshops, book selected services or purchase one of our special experience gifts.
Find our full list of services here
OTHER SERVICES
Fitted Kitchens
Whatever your celebration, help friends and family mark it with a special gift.
Ground Floor
Gift List
Whatever your celebration, help friends and family mark it with a special gift
Floor 1
TV & Home Cinema Installations
Buy a TV from us and our services include include installation, wall mounting and home cinema set-up
Ground Floor
* (Bank Holiday Hours: 10:00 to 20:00)
** (Open for browsing from 11:30)