EditTo direct you to the best contact, please choose one of the options belowDelivery queriesReturns & refundsElectrical product supportProduct problems & guaranteesProduct & stockPlace, change or cancel orderMy John Lewis membershipMy account online
EditWhat would you like to find out?Ways to return or exchange an itemRefunds for an item returnedGeneral policy questions
EditWhere did you return your item?John Lewis & Partners shopWaitrose & Partners shopRoyal MailCollect+EvriDobbies or Shell SelectBoothsCollected by John Lewis & Partners
Refunds take up to 2 weeksHere’s what to do if you haven’t received it yet. Please check if:The refund has appeared on payment method used to purchase the itemYou received a Return Processed email that includes details to view refund amount and how you’ve been refundedDid this answer your question?No, I need helpYes, that‘s helpful