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You can return items via post, collection or in stores

See our return options, or read our refund policy for our terms and conditions including exceptions. Please read our updated guidance for your local area on our coronavirus information page.

You can request a return for an item online

Request a return by signing into your online account or viewing the order details from your order confirmation email. The option to request a return will appear against eligible items within the returns period. See our return options for more information.

For information about how to return gifts please read our gift return policy

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Price match request

You can submit a price match request online. Find out more about our price match policy.

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Frequently asked questions

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Guarantee queries

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Protect Plus queries

Find out more about Protect Plus, our Accidental Damage insurance

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