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You can return items via post, collection or in stores
See our return options, or read our refund policy for our terms and conditions including exceptions. Please read our updated guidance for your local area on our coronavirus information page.
You can request a return for an item online
Request a return by signing into your online account or viewing the order details from your order confirmation email. The option to request a return will appear against eligible items within the returns period. See our return options for more information.
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Other areas
Price match help
Price match request
You can submit a price match request online. Find out more about our price match policy.
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Go to our shop information pages for contact numbers and opening times.
Frequently asked questions
For a quick answer to your question, please see the most frequently asked questions by our customers
FAQsGuarantees and Protect Plus
Guarantee queries
Find out more about our guarantees.
Protect Plus queries
Find out more about Protect Plus, our Accidental Damage insurance
