Missing, incomplete or damaged orders

If your order is incomplete, please bear in mind that products may be sent out from multiple locations and so arrive separately; please allow a little extra time before contacting us.

For more information, you can view your order status online by signing into your account and selecting View orders.

Damaged orders

For damaged products, incomplete orders or despatched orders that don't arrive within the expected time period, please email our Customer Services team, or call us on 03456 100 334, 8am - 9pm, 7 days a week. If you prefer, you can also return damaged goods to us via the returns methods listed below or through our shops.

Cookies on JohnLewis.com

We use cookies on our websites. You are free to manage this via your browser setting at any time. To learn more about how we use the cookies, please see our cookies policy.

close