How to change or cancel your order or delivery
Cancelling your order
You can check if you can cancel an order directly from your account:
- Sign in to your account
- Go to the Order Details page
- Select the Cancel Items option
Please note, this option is not available on the John Lewis app.
If the Cancel Items option is not visible, it means that we won’t be able to cancel your order and it will be delivered to you as scheduled. If you still wish to return it, please refer to our instructions on how to return an item.
Orders which can not be cancelled
Some products cannot be canceled, refunded, or exchanged, including perishable and made-to-order items. Please read our Refund Policy for the full list.
International customers
If you're an international customer, find out more about the terms and conditions for international returns here.
For more information on your cancellation rights under the Consumer Contracts Regulations 2013, please read our full Terms and Conditions.
Changing your delivery details
Small items (parcels that can be delivered by one person)
You’ll receive delivery updates from our 3rd party carriers, who in most instances will give you options to make changes to your delivery.
Large items (items delivered by two people)
If you need to urgently change your address details or the current delivery date, we may be able to make these changes before your product is dispatched. Please contact our Customer Services team for advice.