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How to change or cancel your order

We're sorry that in most circumstances it's not possible to make changes to your order once you've placed it. If your order has already been despatched from the warehouse, then you'll need to return the unwanted item following our Returns procedure. Read 'How to return an item' for details on how to do so.

If your order hasn’t left the warehouse yet, we may be able to change delivery address details, remove items from your order or cancel it completely. Please contact our Customer Services team for advice on 03456 049 049 7am - 11pm, 7 days a week.

There are some products which we cannot cancel, refund or exchange, including perishable and made-to-order items. Read our Refund policy for the full list. If you're an international customer, the terms may be different. Please find out more here.

Take a look at the full terms and conditions on your consumer rights.