Your johnlewis.com account

Create an account

If you don't yet have an online account, you can create one by using the email address supplied for your most recent order; just follow the instructions on our sign-up page.

You will be asked to verify your email address when you sign up for an account. We'll send a numeric 6 digit code to the email address you registered with, which you must enter on the email verification screen. Codes are only valid for one hour and if you try to complete verification after an hour you will be prompted to request a new code. Please note, you must use the code from the latest email you received.

 

Change email, home address, password or payment details?

To update any account details, log into your account and scroll down to the 'Your details' section. There are options to update your contact details, address, payment details, your service appointments, promotional preferences or to edit your password.

Please note that we will send a code to the new email to verify it. Make sure you have access to the new email address. You must verify the new email address to sign into your account.

 

Forgotten password

Don't worry if you've forgotten your password. You can either sign in without your password or reset your password. Select the option you wish to use on the sign in page.

Sign in without a password
Enter your email address to be sent a secure link to sign into your account.

Reset my password
Follow the instructions to send a password reset link to your email. The single-use link expires after 24 hours. Check your spam/junk folder as occasionally our email may end up there.

 

Opt out of marketing emails

You can opt out of Marketing by going to Promotional preferences in your account. However, opting out of receiving information about us means we'll be unable to continue your my John Lewis membership.

 

Delete your account

We're sorry to see you are thinking of deleting your JohnLewis.com account. To delete your account and find out more, you'll need to sign into your account.

If you're locked out of your account and can't find your password, you can reset your password online on the login page.

 

If you want to close an account for a loved one who has passed away, please contact our team on 03456 049 049 and they will guide you through the simplified process of closing the account and settling any outstanding balances.