Your account

How do I create an account?

If you don't yet have an online account, you can create one by using the email address supplied for your most recent order; just follow the instructions on our sign-up page.

How can I change my email, home address, password or payment details?

To update any account details, log into your account and scroll down to the 'Your details' section. There are options to update your contact details, address, payment details, your service appointments, promotional preferences or to edit your password.

I’ve forgotten my password

Simply enter the email address you registered with in our ‘forgotten password’ form, going through the 'sign in or register' link at the top of the page. We'll send you an email containing instructions on how to reset your password. Do ensure you check your spam/junk folder as occasionally our email may end up there.

How do I opt out of marketing emails?

You can opt out of Marketing by going to Promotional preferences in your account. However, opting out of receiving information about us means we'll be unable to continue your my John Lewis membership.