John Lewis & Partners, Oxford Street

JOHN LEWIS & PARTNERS OXFORD STREET IS NOW OPEN

Reopening our shops with your safety in mind
Karen Lord Partner & Head of Branch

WELCOMING YOU BACK

"Firstly, I hope you and your loved ones are keeping safe and well.

Over the last couple of months, through what may have been a challenging time for many of us, it's been wonderful to get to know so many of you as you've been shopping in our Foodhall. You may also have seen some familiar faces in other Waitrose branches, where my Oxford Street team have been helping out.

Nothing gives me more pleasure than to say that the doors of John Lewis & Partners Oxford Street will reopen on Thursday 16 July at 10am. We simply can't wait to welcome you back."

KAREN LORD

Green Line

Partner & Head of Branch

Information on product availability

Address

300 Oxford Street London W1C 1DX

Our calls are handled by our Contact Centre – if you wish to speak to an in-store Partner it’s best to visit the shop.

Phone number

If you're calling about an existing order, please have your order number ready.

call 020 7629 7711
HM The Queen

BY APPOINTMENT TO
HER MAJESTY THE QUEEN
SUPPLIERS OF HABERDASHERY
& HOUSEHOLD GOODS

Opening hours this week

Mon
10:00 - 19:00
Tues
10:00 - 19:00
Wed
10:00 - 19:00
Thurs
10:00 - 19:00
Fri
10:00 - 19:00
Sat
10:00 - 19:00
Sun
12:00 - 18:00

What will be open or closed in the shop and how can I prepare?

Open

  • All of our usual shopping departments will be open, but there will be new measures in place to ensure your safety. For example, if you're trying on sunglasses a Partner will clean them before and after each use.
  • Click & Collect is still available
  • Customer service desks, Customer support, Welcome desks and Experience desks are open
  • Opticians will open with new operating procedures, however, eye tests will only be available for emergencies
  • Our lifts will also be open but they will be limited to 1 lift per person, or household
  • Toilet and baby changing facilities will be available and cleaned regularly
  • Benugo Cafe (2nd floor)
  • Huffkins Cafe
  • Bureau de change


Temporarily closed

  • Fitting rooms, but items can be returned up to 35 days after purchase
  • Close-contact in-store services such as beauty, personal styling appointments, home design services, and nursery advice services. Book virtual appointment
  • In-store events aren't taking place at the moment, but you can sign up to our virtual events and experiences. See our Virtual Event page for more information.
  • The Place to Eat and other in-store restaurants
  • my John Lewis BeautyCycle scheme


How to prepare

  • Please wear a face covering while in our shop*
  • Vulnerable customers will be fast-tracked through the queue, please speak to a Customer service host at our entrance
  • You can check stock availability at your local shop on our app before you arrive. Download our app
  • my John Lewis members can use our website or app to scan your card at the till and your in-store receipts will be saved in the Kitchen Drawer for access at any time. Join now
  • For problems with an electrical item, you can save yourself a visit and receive aftersales support. Book a repair service, or check on an existing repair by calling our technical support team on 0330 123 0106
  • For returns, we will honour unwanted purchases that were made in our shops, on or after 18 February 2020, for up to 35 days from when the individual shop reopens that you wish to return to.  Read our returns policy
  • We'll have a drop box for online returns. Please speak to a Partner at the door for help using this returns method. You can use the box if you’re returning an online purchase, a parcel that's less than 20cm thickness x 45cm width, items that are unwanted and in perfect condition only. See our FAQ page for more information.
  • If you are showing any Coronavirus symptoms, please follow Government guidance and stay at home
Enhanced Cleaning

ENHANCED CLEANING

We’ve enhanced cleaning practices, including sanitising baskets after every use and regular cleaning of touch points around our shops. We’ll also be providing hand sanitiser at entrances and around the store for you to use.

Payments & Collections

PAYMENTS AND COLLECTIONS

We’ve installed protective screens at key points around the shop, including tills and customer service desks. We encourage you to pay by card and we’ve increased our contactless payment limit to £45.
There will also be designated till points where you can collect online orders.

Our Partners Are Here to Help

OUR PARTNERS ARE HERE TO HELP

Our Partners will be on hand to provide guidance around the store. They might be wearing PPE - each Partner has the option to wear this if they wish to. If you have any questions or feedback on your experience, don’t hesitate to chat to one of them.

Our Services

OUR SERVICES

So that we can implement social distancing safely, some of our usual services are currently unavailable. The Place to Eat and other in-store restaurants will also remain closed. 

NEW: FREE VIRTUAL SERVICES

We’re working on bringing more services and experiences to you.

Virtual Home Design appointments

Our Home Design Stylists are here to show you how to make the most of your space, or finally tackle that interior project you’ve been thinking about.

Personal Styling

Virtual Personal Styling appointments

Our Stylists are on hand to help you make the most of your wardrobe and identify the key pieces you’re missing.

Virtual Nursery Advice appointments

One of our Nursery Advisors will answer your questions and find the right products for your child.

FREQUENTLY ASKED QUESTIONS

All the latest Coronavirus (COVID-19) information for our customers

Our Shops & Services

Delivery

Click & Collect

Returns

Men's Personal Styling

WE’VE PARTNERED WITH BROADCASTER AND AUTHOR RICK EDWARDS TO BRING YOU THE BEST OF OUR NEWLY RELAUNCHED MENSWEAR FLOOR AT JOHN LEWIS & PARTNERS, OXFORD STREET.

Rick Edwards

Rick took a tour of the space where he picked his favourite pieces from the John Lewis & Partners Menswear collection in the Walk-In-Wardrobe and learned a thing or two about lifestyle essentials at The Pitch. He even took a seat at the bar in our VIP styling suite, The Speak Easy at John Lewis & Partners.

Rick Edwards took a tour of our newly relaunched Menswear Floor at John Lewis & Partners, Oxford St. He picked his favourite pieces from the John Lewis & Partners Menswear collection in the Walk-In Wardrobe and learned a thing or two about lifestyle essentials at The Pitch. He even took a seat at the bar in our VIP styling suite, The Speak Easy at John Lewis & Partners.

Whether you’re looking for style advice or a total wardrobe refresh, drop by the Menswear floor at John Lewis & Partners Oxford Street to see what’s new. 

Take a look below to see which services are available. If you'd like to book an appointment, please call 020 3073 0430

Whether you’re looking for style advice or a total wardrobe refresh, drop by the Menswear floor at John Lewis & Partners Oxford Street to see what’s new.

Take a look below to see which services are available. If you'd like to book an appointment, please call 020 3073 0430

WALK & TALK
Give us 30 minutes and we’ll find your style as we walk the floor.

5 to 30 minutes

5 to 30 minutes
FREE

FREE

DENIM, SORTED
We’ll find your fit so you’ll know what to look for next time you’re shopping.

1 hour

20 minutes

1 hour
FREE

FREE

EVENT DECODE
Whatever the occasion, we’ll make you the best dressed in the room.

1 hour

1 hour
FREE

FREE

MODERN OFFICE
From smart suits to dress-down essentials, we’ll build a wardrobe that works.

1 hour

1 hour
FREE

FREE

SUITCASE REFRESH
We’ll get you getaway ready with our personalised holiday suggestions.

1 hour

1 hour
FREE

FREE

STYLE SHAKE-UP
We’ll overhaul your whole wardrobe, see what you’re missing and find the latest brands that work for you.

1-2 hours

1-2 hours
FREE

FREE

No pressure. No nonsense. No fuss. Our Style Advisors will do all the hard work.
To book an appointment speak to a Partner in store or call us on 020 3073 0430

The Ultimate Experience

Exclusively offered at our Oxford Street store we bring you The Ultimate Experience

Create a totally bespoke style appointment from our menu of premium services.Tailor your session by focusing on style, or add on fragrance or skincare advice.For yourself or a gift. We’ll build it around you

To book the Ultimate Menswear Experience please call 02030 730430 or speak to a Partner in Store.

Personal Styling

STYLE CONFIDENCE SORTED

A place for womenswear fashion inspiration. Join us for personal styling, talks, events and more in The Style Studio.

Floor 1

Style Studio

STYLE CONFIDENCE SORTED

A place for womenswear fashion inspiration. Join us for personal styling, talks, events and more in The Style Studio.

Floor 1

Style Studio

EATERTAINMENT FROM CADBURY

Step into the retro video shop experience and watch short films on the Creme Egg EATertainment channel, while choosing your chocolatey treats.

Fill your movie-inspired tin with twelve eggs and three sharing bags of mini filled eggs, then complete the experience by personalising your tin.

Exclusive to John Lewis & Partners Oxford Street

THE WELCOME DESK

The Welcome Desk is a place to discover our exclusive events and workshops, book selected services or purchase one of our special experience gifts.

Find our full list of services here

THE FEVER TREE EXPERIENCE

Discover fever tree Christmas crackers, and find out how to make your own delishious treat.

KITKAT WITH A DIFFERENCE

Visit The Chocolatory to discover unique flavours of KitKat and find out how you can create your own delicious treat

DISCOVER OUR NEW MENU

For tasty hot meals, light snacks, mouth-watering cakes and refreshing drinks, ideal for all the family

*In line with Government legislation, John Lewis Partnership expects all customers (less those with valid medical reasons) to wear a face covering when in our shops. 

The safety and wellbeing of customers and Partners is our highest priority and, to support this, we will be providing disposable face masks (for a limited period of time) to those customers who do not have one available and wish to wear one.   John Lewis Partnership does not accept any liability as a consequence of providing these face masks. 

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