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John Lewis & Partners, White City

Address

Westfield Ariel Way London Greater London W12 7FU

Our calls are handled by our Contact Centre – if you wish to speak to an in-store Partner it’s best to visit the shop.

Phone number

If you're calling about an existing order, please have your order number ready.

call 0208 222 6400

Opening Hours

Mon
10:00 - 20:00
Tues
10:00 - 20:00
Wed
10:00 - 20:00
Thur
10:00 - 20:00
Fri
10:00 - 20:00
Sat
10:00 - 20:00
Sun*
12:00 - 18:00

* Browsing from 11:30

how can you prepare for visiting our stores?

 

  • Please wear a face covering while in our shop*
  • Vulnerable customers will be fast-tracked through the queue, please speak to a Customer service host at our entrance
  • You can check stock availability at your local shop on our app before you arrive. Download our app
  • my John Lewis members can use our website or app to scan your card at the till and your in-store receipts will be saved in the Kitchen Drawer for access at any time. Join now
  • For problems with an electrical item, you can save yourself a visit and receive aftersales support. Book a repair service, or check on an existing repair by calling our technical support team on 0330 123 0106
  • We’ve extended our returns period just for the festive season. Any gift bought between 8 October and 24 December 2020 can be returned up until 28 January 2021  Read our returns policy
  • We'll have a drop box for online returns. Please speak to a Partner at the door for help using this returns method. You can use the box if you’re returning an online purchase, a parcel that's less than 20cm thickness x 45cm width, items that are unwanted and in perfect condition only. See our FAQ page for more information.
  • If you are showing any Coronavirus symptoms, please follow Government guidance and stay at home
White City Shop Image

John Lewis & Partners White City

John Lewis & Partners, White City offers four floors of the best in fashion, beauty, home, nursery, giftware, electrical and technology. With brands such as Apple, Jo Malone, Mint Velvet, Elemis and Le Labo plus an Opticians, a Bureau De Change (where we buy and sell currency) and an exclusive Margaret Dabbs London Clinic. Our Partners are on hand to offer help and advice to ensure you choose the perfect product for you. With many services available, designed to enhance and personalise your shopping experience. Whether it’s an appointment with our Personal Stylists, Nursery Advisors or Home Designers, We have everything under one roof.

Explore some of our in-store services

All Things Baby

Level 3

Personal Styling

Level 1

Home Design

Level 2

Made to Measure - Curtains & Blinds

Level 2

Fitted Kitchens

Level 2

Elemis

Ground

The Floor Room

Level 2

There's more to discover

Opticians

Level 1

The Place to Eat

Level 3

Margaret Dabbs London Clinic

Level 1

Bureau de Change

Level 2

Brands we love in White City

Store guide

Ground Level

Departments

Beauty & Fragrance
Electric Appliances (small)
Kitchenware
Men
Men's Shoes
Stationery, Gifts & Candleshop
Tableware & Table Linen
Utility Shop

Services

Customer Collections
Demonstration Kitchen
Personal Styling (men)
The Style Studio (men) 
The Experience Desk
Toilets (wheelchair accessible)

Level 1

Departments

Athleisure
Denim Wardrobe by Trilogy
Jewellery & Watches
Handbags
Lingerie, Nightwear & Swimwear
Sunglasses
Women
Women’s Shoes & Accessories

Services

Bra Fitting & Lingerie Advice
Margaret Dabbs London
Opticians
Personal Styling (women)
The Style Studio (women)
Toilets (wheelchair accessible)
Toilets

Level 2

Departments

Bathroom Accessories
Bed & Bath Linen
Beds
Christmas Shop & Outdoor Living (Seasonal)
Electric Appliances (large)
Furnishing Fabrics & Cushions
Furniture
Haberdashery
Lighting
Pictures, Frames & Mirrors
Rugs

Services

Bureau de Change
Fitted Kitchens
Gift Wrapping
Home Design Service
Home Appliance Installation & Disposal
Made to Measure Curtains & Blinds
Partnership Card
The Floor Room

Level 3

Departments

Audio, TV & Technology
Baby & Kids
Nursery
Kids' Shoes & Accessories
Travel
Travel Goods and Luggage
Toys & Kids' Books

Services

Car Seat Fitting
Children's Shoe Fitting
Nursery Advice Service
Parent Room (Baby Facilities)
Technical Support
The Discovery Room
The Place to Eat
Toilets (wheelchair accessible)

The terrace
John Lewis & Partners White City Terrace

THE TERRACE

THE TERRACE

Indulge in your favourite cake or enjoy a cold drink as you soak up the beautiful views of West London from our newly refurbished balcony bar.  

Opening hours: 10am - 8pm 

Access via The Place to Eat cafe on Floor 3. 

Indulge in your favourite cake or enjoy a cold drink as you soak up the beautiful views of West London from our newly refurbished balcony bar.  
Opening hours:
10am - 7pm (Monday-Saturday)
12noon-5pm (Sunday)
Access via The Place to Eat cafe on Floor 3. 

GET NEW-SEASON READY WITH THE COMPLETE STYLE & BEAUTY EXPERIENCE

GET NEW-SEASON READY WITH THE COMPLETE STYLE & BEAUTY EXPERIENCE

Treat yourself or someone special to the Complete Style & Beauty Experience for £125. Includes:

2-hour Personal Styling appointment
Luxury gel manicure from &Beauty 
Brow shape and blow dry from &Beauty
Beauty counter makeover, with £35 to spend on beauty products 
Lunch 

Call or book at The Experience Desk
on 0208 222 6475

The Complete Beauty & Style Experience
Complete Beauty & Style Experience

GET NEW-SEASON READY WITH THE COMPLETE STYLE & BEAUTY EXPERIENCE

Treat yourself or someone special to the Complete Style & Beauty Experience for just £125. Includes:

2-hour Personal Styling appointment
Luxury gel manicure from &Beauty 
Brow shape and blow dry from &Beauty
Beauty counter makeover, with £35 to spend on beauty products 
Lunch at Benugo

Call to book at The Experience Desk
on 0208 222 6475

DOUBLE POINTS WITH PARTNERSHIP CARD

Book your next adventure through Kuoni Travel by 28 February and receive double points on your Partnership Card*. Book online or visit in store. *Representative 18.9% APR (variable)

Kuoni Maldives
Kuoni Maldives
The Gift Experience
The Gift Experience
The Gift Experience

THE GIFT OF EXPERIENCE

For a thoughtful, practical present that’s also a treat, choose an Experience Gift for Personal Styling, Home Design, Nursery Advice or Beauty

Buy at the Experience Desk in store

The Gift Experience
The Gift Experience

WHAT'S ON

Discover events and experiences at your nearest John Lewis & Partners

THE PLACE TO EAT

For hot meals, light snacks, cakes and refreshing drinks for all the family, served throughout the day

 Place to Eat

WHAT'S ON

Discover events and experiences at your nearest John Lewis & Partners

THE PLACE TO EAT

For hot meals, light snacks, cakes and refreshing drinks for all the family, served throughout the day

THE EXPERIENCE DESK

The Experience Desk is a place to discover our exclusive events and workshops, book selected services or purchase one of our special experience gifts.

Call: 0208 222 6474

Find our full list of services here

OTHER SERVICES

The Style Studio

A place for fashion inspiration. Join us for personal styling, talks, events and more

Floor 1

&Beauty

Let yourself be pampered by the experts; enjoy hair styling, beauty and dry spa treatments

Ground & Floor 1

Café

For a perfect pick-me-up with freshly ground coffee and light snacks.

Floor 1