John Lewis & Partners, Edinburgh
Address
60 Leith Street Edinburgh EH1 3SP
Our calls are handled by our Contact Centre – if you wish to speak to an in-store Partner it’s best to visit the shop.
Phone number
If you're calling about an existing order, please have your order number ready.
call 0131 556 9121Opening hours this week
- Mon
- Temporarily Closed
- Tues
- Temporarily Closed
- Wed
- Temporarily Closed
- Thurs
- Temporarily Closed
- Fri
- Temporarily Closed
- Sat
- Temporarily Closed
- Sun*
- Temporarily Closed
YOUR STORE IS CHANGING
JOHN LEWIS & PARTNERS EDINBURGH
To our loyal customers
"It’s been great to see so many of you shopping with us since we reopened.This winter sees the final stage of our extension and refurbishment, which is set to bring an amazing shopping experience to the new St James Quarter. We’ll continue to offer a range of services throughout the festive season, whether you’re looking for the perfect Christmas gift, or updating your wardrobe to be winter-ready, our team will be happy to help. See you soon!"
To our loyal customers
Firstly, I hope you and your loved ones are still keeping safe and well. It’s been great to see so many of you shopping with us since we re-opened on Monday 13 July, and I hope you’ve felt safe and reassured while spending time in John Lewis & Partners Edinburgh.
This autumn we’ll begin the final stage of our extension and refurbishment, which will see John Lewis become the retail anchor of the new Edinburgh St James development. We’re so excited to reveal your new shop, with all the latest concepts, new brands and experiences.
We’ll continue to offer a range of services throughout the refurbishment. Whether you’re refreshing your home, updating your home office space, or finding the perfect gift for a friend, our team will be happy to guide you through our temporary layout. Please note that whilst the refurbishment is taking place, the Place to Eat will remain closed, but it will reopen in spring 2021. Our continued priority is to keep you and our Partners safe.
To all our loyal customers
Firstly, I hope that you and your loved ones are still keeping safe and well. It has been great to see so many of you shopping with us since we re-opened on Monday 13 July and I hope you have felt safe and reassured while spending time in John Lewis & Partners Edinburgh.
This autumn we will begin the final stage of our extension and refurbishment which will see John Lewis become the retail anchor of the new Edinburgh St James development. It's been a long project but it will be worth the wait! We are so excited to reveal your new shop with all the latest concepts, new brands and experiences.
We are keen to share the key milestones with you up to the completion of the refurbishment in spring 2021. Our Partners are ready to welcome you and to help you navigate our temporary layout. The good news is that we will continue to offer you a range of services throughout the refurbishment. Whether you are refreshing your home, updating your home office space, or finding the perfect gift for a friend, our team will be happy to guide you to your destination. Our continued priority will be to keep you and our Partners safe.
How to prepare?
- Please wear a face covering while in our shop*
- Vulnerable customers will be fast-tracked through the queue, please speak to a Customer service host at our entrance
- You can check stock availability at your local shop on our app before you arrive. Download our app
- my John Lewis members can use our website or app to scan your card at the till and your in-store receipts will be saved in the Kitchen Drawer for access at any time. Join now
- For problems with an electrical item, you can save yourself a visit and receive aftersales support. Book a repair service, or check on an existing repair by calling our technical support team on 0330 123 0106
- We’ve extended our returns period just for the festive season. Any gift bought between 8 October and 24 December 2020 can be returned up until 28 January 2021 Read our returns policy
- We'll have a drop box for online returns. Please speak to a Partner at the door for help using this returns method. You can use the box if you’re returning an online purchase, a parcel that's less than 20cm thickness x 45cm width, items that are unwanted and in perfect condition only. See our FAQ page for more information.
- If you are showing any Coronavirus symptoms, please follow Government guidance and stay at home
WHEN & WHAT IS HAPPENING?
August 2020
Late October 2020
Early December 2020
Late January 2021
March 2021
VIRTUAL SERVICES & Experiences
Expert advice and inspiration, whenever you need it
We've been with you every step of the way for 155 years. Which is why we've been exploring how to keep bringing you the services you know and love, as well as new ways to get inspired. Think expert live talks from specialist Partners, virtual appointments, interactive masterclasses and more - live in your home.
Virtual Home Design appointments
Our Home Design Stylists are here to show you how to make the most of your space, or finally tackle that interior project you’ve been thinking about.
Virtual Personal Styling appointments
Our Stylists are on hand to help you make the most of your wardrobe and identify the key pieces you’re missing.
Virtual Nursery Advice appointments
One of our Nursery Advisors will answer your questions and find the right products for your child.
FREQUENTLY ASKED QUESTIONS
All the latest Coronavirus (COVID-19) information for our customers
Our Shops & Services
Delivery
Click & Collect
Returns
YOUR STORE IS CHANGING
JOHN LEWIS & PARTNERS EDINBURGH
To our loyal customers
This year we will complete the refurbishment and extension of John Lewis & Partners Edinburgh. It's been a lengthy project, but it will be worth the wait! We are so excited to reveal your new shop with the very latest concepts, new brands and experiences.
We are keen to share the key milestones with you up to the completion of the refurbishment in October 2020. Our Partners are ready to welcome you and to help you navigate our temporary layout. The good news is that we will continue to offer you our full range of services throughout the refurbishment. Whether you are meeting friends for coffee, have an appointment with one of our Home Stylists, or are looking to purchase your foreign currency, our team will be happy to guide you to your destination.
Women's Style Studio
Men’s Personal Styling
The Experience Desk
The Beauty Society
The World of Design
Opticians
Women's Style Studio
Men’s Personal Styling
The Experience Desk
The Beauty Society
The World of Design
Opticians
WHEN & WHAT IS HAPPENING?
March 2020
Early June 2020
Late July 2020
Late September 2020
Mid October 2020
*In line with Scottish Government legislation, John Lewis Partnership expects all partners and customers (less those with valid medical reasons) to wear a face covering when in our shops.
* You can still shop with John Lewis online and click&collect from selected Waitrose and Co-Op stores.