John Lewis & Partners, Edinburgh

Address

60 Leith Street Edinburgh EH1 3SP

Our calls are handled by our Contact Centre – if you wish to speak to an in-store Partner it’s best to visit the shop.

Phone number

If you're calling about an existing order, please have your order number ready.

call 0131 556 9121

Opening hours this week

Mon
Temporarily Closed
Tues
Temporarily Closed
Wed
Temporarily Closed
Thurs
Temporarily Closed
Fri
Temporarily Closed
Sat
Temporarily Closed
Sun*
Temporarily Closed

* You can still shop with John Lewis online and click&collect from selected Waitrose and Co-Op stores.

YOUR STORE IS CHANGING

JOHN LEWIS & PARTNERS EDINBURGH

Edinburgh Refit Hero Image
Barry Blamire - Partner & Head of Branch

To our loyal customers

"It’s been great to see so many of you shopping with us since we reopened.This winter sees the final stage of our extension and refurbishment, which is set to bring an amazing shopping experience to the new St James Quarter. We’ll continue to offer a range of services throughout the festive season, whether you’re looking for the perfect Christmas gift, or updating your wardrobe to be winter-ready, our team will be happy to help. See you soon!"

Barry Blamire - Partner & Head of Branch

To our loyal customers

Firstly, I hope you and your loved ones are still keeping safe and well. It’s been great to see so many of you shopping with us since we re-opened on Monday 13 July,  and I hope you’ve felt safe and reassured while spending time in John Lewis & Partners Edinburgh. 

This autumn we’ll begin the final stage of our extension and refurbishment, which will see John Lewis become the retail anchor of the new Edinburgh St James development. We’re so excited to reveal your new shop, with all the latest concepts, new brands and experiences. 

We’ll continue to offer a range of services throughout the refurbishment. Whether you’re refreshing your home, updating your home office space, or finding the perfect gift for a friend, our team will be happy to guide you through our temporary layout. Please note that whilst the refurbishment is taking place, the Place to Eat will remain closed, but it will reopen in spring 2021. Our continued priority is to keep you and our Partners safe.

Barry Blamire - Partner & Head of Branch
Barry Blamire - Partner & Head of Branch
Barry Blamire - Partner & Head of Branch

To all our loyal customers

Firstly, I hope that you and your loved ones are still keeping safe and well. It has been great to see so many of you shopping with us since we re-opened on Monday 13 July and I hope you have felt safe and reassured while spending time in John Lewis & Partners Edinburgh.
This autumn we will begin the final stage of our extension and refurbishment which will see John Lewis become the retail anchor of the new Edinburgh St James development. It's been a long project but it will be worth the wait! We are so excited to reveal your new shop with all the latest concepts, new brands and experiences.

We are keen to share the key milestones with you up to the completion of the refurbishment in spring 2021. Our Partners are ready to welcome you and to help you navigate our temporary layout. The good news is that we will continue to offer you a range of services throughout the refurbishment. Whether you are refreshing your home, updating your home office space, or finding the perfect gift for a friend, our team will be happy to guide you to your destination. Our continued priority will be to keep you and our Partners safe.

Barry Blamire - Partner & Head of Branch

How to prepare?

 

  • Please wear a face covering while in our shop*
  • Vulnerable customers will be fast-tracked through the queue, please speak to a Customer service host at our entrance
  • You can check stock availability at your local shop on our app before you arrive. Download our app
  • my John Lewis members can use our website or app to scan your card at the till and your in-store receipts will be saved in the Kitchen Drawer for access at any time. Join now
  • For problems with an electrical item, you can save yourself a visit and receive aftersales support. Book a repair service, or check on an existing repair by calling our technical support team on 0330 123 0106
  • We’ve extended our returns period just for the festive season. Any gift bought between 8 October and 24 December 2020 can be returned up until 28 January 2021  Read our returns policy
  • We'll have a drop box for online returns. Please speak to a Partner at the door for help using this returns method. You can use the box if you’re returning an online purchase, a parcel that's less than 20cm thickness x 45cm width, items that are unwanted and in perfect condition only. See our FAQ page for more information.
  • If you are showing any Coronavirus symptoms, please follow Government guidance and stay at home

WHEN & WHAT IS HAPPENING?

August 2020

Level 3 has partially closed with Womenswear temporarily relocated to level 1.

Late October 2020

Level 2 will partially close, with the Menswear department remaining open. Beauty will temporarily move down to level 0. Fashion accessories, Women's shoes, Jewellery and Haberdashery will move to other temporary locations throughout the shop.

Early December 2020

Level 3 opens with a new Womenswear department and a brand new Style Studio. Level 1 will close completely with the Home assortments temporarily relocated throughout the shop.

Late January 2021

Level 2 will open with all new Beauty, Jewellery, Women's shoes and Fashion accessories department. Level 2 will also feature our brand new Experience Desk, Beauty Society and Beauty services.

March 2021

Level 1 will open, featuring our new Home departments and World of Design.
Coming soon
Coming soon
Coming soon

VIRTUAL SERVICES & Experiences

Expert advice and inspiration, whenever you need it

We've been with you every step of the way for 155 years. Which is why we've been exploring how to keep bringing you the services you know and love, as well as new ways to get inspired. Think expert live talks from specialist Partners, virtual appointments, interactive masterclasses and more - live in your home. 

Virtual Home Design appointments

Our Home Design Stylists are here to show you how to make the most of your space, or finally tackle that interior project you’ve been thinking about.

Personal Styling

Virtual Personal Styling appointments

Our Stylists are on hand to help you make the most of your wardrobe and identify the key pieces you’re missing.

Virtual Nursery Advice appointments

One of our Nursery Advisors will answer your questions and find the right products for your child.

FREQUENTLY ASKED QUESTIONS

All the latest Coronavirus (COVID-19) information for our customers

Our Shops & Services

Delivery

Click & Collect

Returns

YOUR STORE IS CHANGING

JOHN LEWIS & PARTNERS EDINBURGH

Barry Blamire - Partner & Head of Branch

To our loyal customers

This year we will complete the refurbishment and extension of John Lewis & Partners Edinburgh. It's been a lengthy project, but it will be worth the wait! We are so excited to reveal your new shop with the very latest concepts, new brands and experiences.


We are keen to share the key milestones with you up to the completion of the refurbishment in October 2020. Our Partners are ready to welcome you and to help you navigate our temporary layout. The good news is that we will continue to offer you our full range of services throughout the refurbishment.  Whether you are meeting friends for coffee, have an appointment with one of our Home Stylists, or are looking to purchase your foreign currency, our team will be happy to guide you to your destination.

Barry Blamire - Partner & Head of Branch

Women's Style Studio
Men’s Personal Styling
The Experience Desk
The Beauty Society
The World of Design
Opticians

Coming soon
Coming soon
Coming soon
Coming soon
Coming soon

Women's Style Studio
Men’s Personal Styling
The Experience Desk
The Beauty Society
The World of Design
Opticians

WHEN & WHAT IS HAPPENING?

March 2020

Floor 3 will close and Womenswear, Childrenswear, Toys and Nursery will temporarily be relocated to other parts of the shop.

Early June 2020

Floor 3 will open with Womenswear, Childrenswear, Toys and Nursery returning to this floor. Womenswear will feature our brand new Style Studio. Floor 2 will partially close and Beauty, Jewellery and Fashion Accessories will temporarily move to other floors.

Late July 2020

Floor 2 will open with all new Beauty, Jewellery, Women's Shoes and Fashion Accessories departments. Menswear will extend to include new independent brands. Floor 2 will also feature our brand new Experience Desk, Beauty Society and Beauty Services. Floor 1 will close and our Home assortments will be relocated around the shop.

Late September 2020

Floor 1 will open, featuring our new World of Design. Floors 0 and 4 will partially close to allow for final refurbishment.

Mid October 2020

Floors 0 and 4 will be complete; our new Opticians will open; and our new shop will launch as part of Edinburgh St James.

*In line with Scottish Government legislation, John Lewis Partnership expects all partners and customers (less those with valid medical reasons) to wear a face covering when in our shops.