John Lewis & Partners, Glasgow

SHOPPING WITH US SAFELY

Find out what to expect when you shop with us, and what you can do to stay safe

Peak reassurance for customers in our shops

As we start to think about Christmas and ticking off those wish lists, we want to reassure you that Partner and customer safety remains our absolute priority. Watch this short video to learn about how you can shop safely with us, the quietest times to shop and the services that you can enjoy.

Thank you for helping us help everyone

Isabella Miller, Partner & Head of Branch

"We’re thrilled to welcome you to our shop. If colder weather means a wardrobe refresh, why not experience our Personal Styling services in Womens’ and Menswear? Our Home Design team can help you to make your home feel cosy. Both the Place to Eat and Benugo are open for a break while you shop, and our wonderful Christmas shop is filled with the most amazing decorations, along with an extraordinary range of Christmas gifts"

ISABELLA MILLER

Green Line

Partner & Head of Branch

Address

Buchanan Galleries Glasgow G1 2GF

Our calls are handled by our Contact Centre – if you wish to speak to an in-store Partner it’s best to visit the shop.

Phone number

If you're calling about an existing order, please have your order number ready.

call 0141 353 6677

Opening hours this week

Mon
10:00 - 18:00
Tues
10:00 - 18:00
Wed
10:00 - 18:00
Thurs
10:00 - 18:00
Fri
10:00 - 18:00
Sat
10:00 - 18:00
Sun
10:00 - 18:00

how can you prepare for visiting our stores?

 

  • Please wear a face covering while in our shop*
  • Vulnerable customers will be fast-tracked through the queue, please speak to a Customer service host at our entrance
  • You can check stock availability at your local shop on our app before you arrive. Download our app
  • my John Lewis members can use our website or app to scan your card at the till and your in-store receipts will be saved in the Kitchen Drawer for access at any time. Join now
  • For problems with an electrical item, you can save yourself a visit and receive aftersales support. Book a repair service, or check on an existing repair by calling our technical support team on 0330 123 0106
  • We’ve extended our returns period just for the festive season. Any gift bought between 8 October and 24 December 2020 can be returned up until 28 January 2021  Read our returns policy
  • We'll have a drop box for online returns. Please speak to a Partner at the door for help using this returns method. You can use the box if you’re returning an online purchase, a parcel that's less than 20cm thickness x 45cm width, items that are unwanted and in perfect condition only. See our FAQ page for more information.
  • If you are showing any Coronavirus symptoms, please follow Government guidance and stay at home

Information on product availability

Store Guide

Our departments, facilities and services

BASEMENT

Departments

*Christmas Shop (Seasonal)

Clothescare

Door Furniture

Electrical Appliances

Fitted Kitchens

Garden Furniture

Kitchenware

Sports

Toys & Children's Books

Travel

Facilities & services

Customer Service

Customer Collection

Tax Free Shopping

Home Design Service

GROUND FLOOR

Departments

Beauty & Toiletries

China, Glass & Silverware

Decorative Home Accessories

Fashion Accessories

Gift Food & Alcohol

Handbags & Leather Goods

Jewellery & Watches

Menswear & Men's Shoes

Stationery

Sunglasses

Table Linens

Facilities & services

Customer Collections

The Experience Desk

 

FLOOR 1

Departments

Baby & Childrenswear

Children's Shoes

Haberdashery & Crafts

Hats

Lingerie, Nightwear & Swimwear

Nursery

Womenswear & Women's Shoes

Facilities & services

Clarins Skin Spa 

Parents' Room

Personal Styling & The Style Studio

The Place to Eat

Opticians

FLOOR 2

Departments

Audio, TV & Technology

Bathroom Accessories

Bed & Bath Linen

Beds & Bedroom Furniture

Curtains & Blinds

Carpets & Flooring

Frames, Pictures & Mirrors

Furnishing Fabrics

Furniture

Lighting

Facilities & services

Home Design Service

The Café by Benugo

Toilets

FLOOR 3

Facilities & services

Bureau de Change

Card Services

Customer Services & Lost Property

Tax Free Shopping

Gift Wrap

VIRTUAL SERVICES & Experiences

Expert advice and inspiration, whenever you need it

We've been with you every step of the way for 155 years. Which is why we've been exploring how to keep bringing you the services you know and love, as well as new ways to get inspired. Think expert live talks from specialist Partners, virtual appointments, interactive masterclasses and more - live in your home. 

Virtual Home Design appointments

Our Home Design Stylists are here to show you how to make the most of your space, or finally tackle that interior project you’ve been thinking about.

Personal Styling

Virtual Personal Styling appointments

Our Stylists are on hand to help you make the most of your wardrobe and identify the key pieces you’re missing.

Virtual Nursery Advice appointments

One of our Nursery Advisors will answer your questions and find the right products for your child.

FREQUENTLY ASKED QUESTIONS

All the latest Coronavirus (COVID-19) information for our customers

Our Shops & Services

Delivery

Click & Collect

Returns

 Place to Eat

WHAT'S ON

Discover events and experiences at your nearest John Lewis & Partners

THE PLACE TO EAT

For hot meals, light snacks, cakes and refreshing drinks for all the family, served throughout the day

What's On

WHAT'S ON

Discover events and experiences at your nearest John Lewis & Partners

THE PLACE TO EAT

For hot meals, light snacks, cakes and refreshing drinks for all the family, served throughout the day

THE EXPERIENCE DESK

The Experience Desk is a place to discover our exclusive events and workshops, book selected services or purchase one of our special experience gifts.

Call: 0141 353 6677 extn 4040

Find our full list of services here

OTHER SERVICES

Tech Support

Help with setting up your new computer or tablet, plus ongoing or emergency support 

Floor 2

Benugo Cafe

Serving delicious breakfasts, lunches, afternoon teas and everything in between

Floor 2

Lingerie Fitting

Our lingerie experts can help you find bras, shapewear and swimwear that's the perfect fit

Floor 1

Home Design Service

Our Home Design Stylists can help you create a look you'll love to come home to

Floor 2

Personal Styling

Style that starts with you. Our Personal Stylists can help you find looks that work

Floor 1

Opticians

We offer the personal advice, latest frame ranges and specialist attention your eyes deserve

Floor 1

*In line with Scottish Government legislation, John Lewis Partnership expects all partners and customers (less those with valid medical reasons) to wear a face covering when in our shops.