John Lewis & Partners, Reading

SHOPPING WITH US SAFELY

Find out what to expect when you shop with us, and what you can do to stay safe

Peak reassurance for customers in our shops

As we start to think about Christmas and ticking off those wish lists, we want to reassure you that Partner and customer safety remains our absolute priority. Watch this short video to learn about how you can shop safely with us, the quietest times to shop and the services that you can enjoy.

Thank you for helping us help everyone

Cliff Vanstone Partner & Head of Branch

"It’s lovely to welcome you to our shop this autumn! Our Personal Styling, Home Design and Nursery advice services are available in store or virtually to help you dress to impress, update your home or welcome a new addition to the family. Make sure to take time out during your visit to pop into the Place to Eat on the 1st floor, and discover the magic of Christmas in our Christmas shop in the basement, offering more festive inspiration than ever. "

JEREMY ADAMS

Green Line

Partner & Branch Manager

Address

Broad Street Reading Berkshire RG1 2BB

Our calls are handled by our Contact Centre – if you wish to speak to an in-store Partner it’s best to visit the shop.

Phone number

If you're calling about an existing order, please have your order number ready.

call 0118 957 5955

Opening hours this week

Mon
10:00 - 18:00
Tues
10:00 - 18:00
Wed
10:00 - 18:00
Thurs
10:00 - 19:00
Fri
10:00 - 18:00
Sat
10:00 - 18:00
Sun
11:00 - 17:00

DOUBLE POINTS WITH PARTNERSHIP CARD

Book your next adventure through Kuoni Travel 20 December - 28 February and receive double points on your Partnership Card*. Book online or visit here. *Representative 18.9% APR (variable)

Kuoni Maldives
Kuoni Maldives

how can you prepare for visiting our stores?

 

  • Please wear a face covering while in our shop*
  • Vulnerable customers will be fast-tracked through the queue, please speak to a Customer service host at our entrance
  • You can check stock availability at your local shop on our app before you arrive. Download our app
  • my John Lewis members can use our website or app to scan your card at the till and your in-store receipts will be saved in the Kitchen Drawer for access at any time. Join now
  • For problems with an electrical item, you can save yourself a visit and receive aftersales support. Book a repair service, or check on an existing repair by calling our technical support team on 0330 123 0106
  • We’ve extended our returns period just for the festive season. Any gift bought between 8 October and 24 December 2020 can be returned up until 28 January 2021  Read our returns policy
  • We'll have a drop box for online returns. Please speak to a Partner at the door for help using this returns method. You can use the box if you’re returning an online purchase, a parcel that's less than 20cm thickness x 45cm width, items that are unwanted and in perfect condition only. See our FAQ page for more information.
  • If you are showing any Coronavirus symptoms, please follow Government guidance and stay at home

Information on product availability

Store Guide

Our departments, facilities and services

BASEMENT

Departments

China, Glass & Silverware

Clothes Care

Electrical Appliances

Fitted Kitchens

Garden Furniture (seasonal)

Home Storage

Kitchenware

Table Linen

Facilities & services

Customer Collection

Customer Service

Tax Free Shopping

Home Design Service

LOWER GROUND FLOOR

Facilities & services

Beauty Retreat

Benito

Clarins Skin Spa

Elemis Spa

GROUND FLOOR

Departments

Audio, TV & Technology

Beauty & Fragrance

Fashion Accessories

Gifts & Gift Food

Jewellery & Watches

Luggage

Menswear & Shoes

Sports

Stationery

Sunglasses

Facilities & services

Customer Collections

Opticians

ORI Caffe

FLOOR 1

Departments

Babywear & Childrenswear

Lingerie, Nightwear & Swimwear

Nursery 

Schoolwear & Children’s Shoes

Toys & Children's Books

Womenswear

Women's Accessories

Facilities & services

Bra-Fitting

Nursery Advice

Parents’ Room

Personal Styling

The Place to Eat

Toilets

FLOOR 2

Departments

Bathroom Accessories

Bed & Bath Linen

Beds & Bedroom Furniture

Curtains & Blinds

Decorative Home Accessories

Flooring

Furnishing Fabrics

Furniture

Haberdashery & Crafts

Lighting

Facilities & services

Home Design Service

FLOOR 3

Facilities & services

Bureau de Change

Customer Services & Lost Property

Tax Free Shopping

Kuoni Travel

 

 

VIRTUAL SERVICES & Experiences

Expert advice and inspiration, whenever you need it

We've been with you every step of the way for 155 years. Which is why we've been exploring how to keep bringing you the services you know and love, as well as new ways to get inspired. Think expert live talks from specialist Partners, virtual appointments, interactive masterclasses and more - live in your home. 

Virtual Home Design appointments

Our Home Design Stylists are here to show you how to make the most of your space, or finally tackle that interior project you’ve been thinking about.

Personal Styling

Virtual Personal Styling appointments

Our Stylists are on hand to help you make the most of your wardrobe and identify the key pieces you’re missing.

Virtual Nursery Advice appointments

One of our Nursery Advisors will answer your questions and find the right products for your child.

FREQUENTLY ASKED QUESTIONS

All the latest Coronavirus (COVID-19) information for our customers

Our Shops & Services

Delivery

Click & Collect

Returns

Ori logo

Boasting authentic fresh flavours, Ori Caffe will be serving a variety of artisan sandwiches, fresh pastries and delicious sweet treats served alongside 100% Arabica coffee, making it an ideal stop off after an afternoon of shopping. 

The menu also boasts a range of healthy salads and sparkling prosecco cocktails for those looking for an ideal location for lunch with friends. 

 

Ori caffe
Ori Caffe

Boasting authentic fresh flavours, Ori Caffe will be serving a variety of artisan sandwiches, fresh pastries and delicious sweet treats served alongside 100% Arabica coffee, making it an ideal stop off after an afternoon of shopping. 

The menu also boasts a range of healthy salads and sparkling prosecco cocktails for those looking for an ideal location for lunch with friends. 

Available at Peterborough

Ori logo

Boasting authentic fresh flavours, Ori Caffe will be serving a variety of artisan sandwiches, fresh pastries and delicious sweet treats served alongside 100% Arabica coffee, making it an ideal stop off after an afternoon of shopping. 

The menu also boasts a range of healthy salads and sparkling prosecco cocktails for those looking for an ideal location for lunch with friends. 

Available at Peterborough

 Place to Eat

WHAT'S ON

Discover events and experiences at your nearest John Lewis & Partners

THE PLACE TO EAT

For hot meals, light snacks, cakes and refreshing drinks for all the family, served throughout the day

What's On

WHAT'S ON

Discover events and experiences at your nearest John Lewis & Partners

 Place to Eat

WHAT'S ON

Discover events and experiences at your nearest John Lewis & Partners

 The Place to Eat

THE PLACE TO EAT

For hot meals, light snacks, cakes and refreshing drinks for all the family, served throughout the day

THE PLACE TO EAT

For hot meals, light snacks, cakes and refreshing drinks for all the family, served throughout the day

OTHER SERVICES

Home Design Service

Our Home Design Stylists can help you create a look you'll love to come home to

Floor 1

Kuoni

Find your faraway place from over 80 destinations with the travel experts

Floor 1

Gift List

Whatever the celebration, help friends and family mark it with a special gift. 

Ground Floor

Beauty Treatments

Let yourself be pampered by the experts with our range of in-store beauty services and treatments 

Ground Floor

Personal Styling

Style that starts with you. Our Personal Stylists can help you find looks that work

Ground Floor

Nursery Advice

Our Nursery Partners can help you at every step of the way with our two free services

Ground Floor

*In line with Government legislation, John Lewis Partnership expects all partners and customers (less those with valid medical reasons) to wear a face covering when in our shops.