Rated 3.2 out of 5 by 18
Rated 1 out of 5 Third and final failure.
First one I got the motor just packed up after about 4 weeks. The second and now third have shed one of the metal blades in use.
Very dangerous appliance. Avoid.
30 March 2015
Rated 5 out of 5 by LadyLm Hey, good looking!
Did lots of research before purchasing this processor.
Very pleased with everything I've used it for so far. There are lots of attachments all neatly stored and the whole thing is just so versatile.
17 February 2015
Rated 5 out of 5 by Georgeena KitchenAid Artisan 4L Food Processor
I am very pleased with the quality and performance of this product. I was a little wary as some of the reviews said that the seal/lid was dodgy. I haven't found any problem at all. The item is heavy though and will be better free standing rather than being moved about. The attachments case is a little on the large side but very robust. You will need to find some extra storage for it.
27 January 2015
Rated 3 out of 5 by JR72 Poor Hygiene
We purchased this product in Nov 2014, I was very impressed at first with the product especially with its dicing which no other product offers.
However when washing the item you can not help but manage to get water and food residue within the handle locking mechanism this fault is also made unfavourable due to the mechanism being manufactured from clear plastic allowing you to see the horrible residue inside.
Also after 2 months we still haven't received the free cook book from Kitchen aid.
04 January 2015
Rated 3 out of 5 by Gillybob Did not live up to expectations.
I bought this from John Lewis last November - always wanted a food processor and thought this would be perfect. It is a really great size for making batches of pastry. Unfortunately in October this year I made some pastry and the multi -purpose blade would not release - I managed to remove the pastry and with great difficulty cleaned the bowl with the blade in place. The blade had never been easy to release. The processor is very heavy. I took the processor and kit back to John Lewis who subsequently returned it to Kitchenaid - it took 5 weeks for a result and I had to make phone calls to find out what was happening no one contacted me until the call from JL to say a replacement was in store waiting for collection. I used to think John Lewis's service and their guarantees were second to none - I'm not so sure now.
12 December 2014
Rated 1 out of 5 by AliL54 I only wish I had bought it from John Lewis
I didn't buy my Kitchen Aid food processor from John Lewis but saw this forum and thought I would add to it. The connection between the bowl and the lid is poor and easily breaks. This has happened twice to mine and I now have a machine with a handle that has allowed washing up water into it and looks most unhygienic. It has also broken at the top of the work bowl cover where the food pusher goes into it, so I have had to replace this as well. I'm pretty sure the motor would last forever, but the rest of it does not merit the price you pay for it. I am very careful when I wash up my processor, it has never been in the dishwasher and has only been cleaned by hand and dried carefully. I would not recommend this product.
03 July 2014
Rated 1 out of 5 by Hayley1 broken and zero customer service from Kitchenaid
I purchased this product in October 2013 and used the processor a few times and thought it was brilliant. After very little use, I then needed to hold the lid and bowl as it would shake on its stand and the safety mechanism would cut in to stop it working. Finally the blade sheared off (only mixing a sponge!). I have waited months for Kitchenaid to replace the faulty parts and in frustration have contacted John Lewis to try to resolve problem as every time I call Kitchenaid Customer services, there is an answerphone and I can't speak to anyone directly, so am hoping John Lewis will have more luck.
06 June 2014
Rated 5 out of 5 by Kitchenchick Sehr gut
Bought this the UK as it was much cheaper in GPB than Euro. The click and collect service was faultless, now having got it home to the continent, it works like a dream, not overly noisey. The safety features are great it basically won't work if bowls, lids, blades etc are not lined up, the only tricky part is opening the dicer, which incidentally does not like dicing aubergine, I had to use two microfiber cloths to hold it with and twist in opposite directions - if that makes sense and really put some elbow into it. I have a repetitive strain, which is why I need this, and this May cause me problems in the future, let's wait and see. All the bowl, blades and accessories are of high quality and feel so sturdy when handling, the spray tap in my kitchen makes sluicing and rising easy. Would reccomend without hesitation. There is little to no food waste either, They say cheap is expensive, having had an alternative German brand, I wish I had just got this one in the first place.
03 June 2014