John Lewis & Partners, Oxford Street

SHOPPING WITH US SAFELY

Find out what to expect when you shop with us, and what you can do to stay safe

Peak reassurance for customers in our shops

As we start to think about Christmas and ticking off those wish lists, we want to reassure you that Partner and customer safety remains our absolute priority. Watch this short video to learn about how you can shop safely with us, the quietest times to shop and the services that you can enjoy.

Thank you for helping us help everyone

Karen Lord Partner & Head of Branch

"We’re delighted to welcome you to our flagship store this autumn. As we start to prepare our homes for the darker nights we’ve refreshed our home department with this season's latest looks and colours, and our Christmas emporium is as magical as always. We've fabulous new season trends on our fashion floors with unique brands and exclusives to entice you. And we hope you'll have time to enjoy lunch or tea and cake in our Place to Eat!"

KAREN LORD

Green Line

Partner & Head of Branch

Address

300 Oxford Street London W1C 1DX

Our calls are handled by our Contact Centre – if you wish to speak to an in-store Partner it’s best to visit the shop.

Phone number

If you're calling about an existing order, please have your order number ready.

call 020 7629 7711
HM The Queen

BY APPOINTMENT TO
HER MAJESTY THE QUEEN
SUPPLIERS OF HABERDASHERY
& HOUSEHOLD GOODS

Opening hours this week

Mon
10:00 - 19:00
Tues
10:00 - 19:00
Wed
10:00 - 19:00
Thurs
10:00 - 20:00
Fri
10:00 - 19:00
Sat
10:00 - 19:00
Sun*
12:00 - 18:00

* Open for Browsing from 11:30

how can you prepare for visiting our stores?

 

  • Please wear a face covering while in our shop*
  • Vulnerable customers will be fast-tracked through the queue, please speak to a Customer service host at our entrance
  • You can check stock availability at your local shop on our app before you arrive. Download our app
  • my John Lewis members can use our website or app to scan your card at the till and your in-store receipts will be saved in the Kitchen Drawer for access at any time. Join now
  • For problems with an electrical item, you can save yourself a visit and receive aftersales support. Book a repair service, or check on an existing repair by calling our technical support team on 0330 123 0106
  • For returns, we will honour unwanted purchases that were made in our shops, on or after 18 February 2020, for up to 35 days from when the individual shop reopens that you wish to return to.  Read our returns policy
  • We'll have a drop box for online returns. Please speak to a Partner at the door for help using this returns method. You can use the box if you’re returning an online purchase, a parcel that's less than 20cm thickness x 45cm width, items that are unwanted and in perfect condition only. See our FAQ page for more information.
  • If you are showing any Coronavirus symptoms, please follow Government guidance and stay at home

Store Guide

Our departments, facilities and services

BASEMENT

Departments

Clothes Care

Door Mats

Electrical Appliances

Gift Food & Alcohol

Kitchenware

Silverware, China & Glass

Stationery

Tableware & Table Linen

Facilities & services

Demonstration Kitchen

Electricals after-sales support

Waitrose & Partners Foodhall

GROUND FLOOR

Departments

Beauty & Toiletries

Women's Accessories

Handbags & Leather Goods

Hairdryers & Shavers

Jewellery & Watches

Menswear & Men's Shoes

Sunglasses

Facilities & services

Cash machine (next to Customer Collections)

Customer Collections 

Florist

Personal Styling (men)

FLOOR 1

Departments

Lingerie, Nightwear & Swimwear

Women's Shoes (and The Shoe Room)

Womenswear

Facilities & services

Cafe Bar by Benugo

Personal Styling (women)

The Style Studio

Toilets 

FLOOR 2

Departments

Bed & Bath Linen

Bathroom Accessories

Blinds & Curtains

Decorative Home Accessories

Flooring

Furnishing Fabrics & Cushions

Gifts

Home Decorating

Lighting

Pictures, Frames & Mirrors

Facilities & services

Benugo Cafe

Home Design Service

Toilets

FLOOR 3

Departments

Beds & Bedroom Furniture

Christmas Shop (seasonal)

Fitted Kitchens & Bathrooms

Furniture

Garden Furniture & Gardening (seasonal)

Facilities & services

Toilets

FLOOR 4

Departments

Baby & Childrenswear

Haberdashery & Crafts

Nursery

Schoolwear & Children's Shoes

Toys & Children’s Books

Facilities & services

Nursery Advice

Parents’ Room

Toilets

FLOOR 5

Departments

Audio, TV & Technology

Sports

Travel Goods

Facilities & services

Bureau de Change

Customer Services & Lost Property

Tax Free Shopping

Kuoni Travel

Opticians

Parents’ Room

The Place to Eat

Technical Support

Toilets

NEW: FREE VIRTUAL SERVICES

We’re working on bringing more services and experiences to you.

Virtual Home Design appointments

Our Home Design Stylists are here to show you how to make the most of your space, or finally tackle that interior project you’ve been thinking about.

Personal Styling

Virtual Personal Styling appointments

Our Stylists are on hand to help you make the most of your wardrobe and identify the key pieces you’re missing.

Virtual Nursery Advice appointments

One of our Nursery Advisors will answer your questions and find the right products for your child.

FREQUENTLY ASKED QUESTIONS

All the latest Coronavirus (COVID-19) information for our customers

Our Shops & Services

Delivery

Click & Collect

Returns

Men's Personal Styling

WE’VE PARTNERED WITH BROADCASTER AND AUTHOR RICK EDWARDS TO BRING YOU THE BEST OF OUR NEWLY RELAUNCHED MENSWEAR FLOOR AT JOHN LEWIS & PARTNERS, OXFORD STREET.

Rick Edwards

Rick took a tour of the space where he picked his favourite pieces from the John Lewis & Partners Menswear collection in the Walk-In-Wardrobe and learned a thing or two about lifestyle essentials at The Pitch. He even took a seat at the bar in our VIP styling suite, The Speak Easy at John Lewis & Partners.

Rick Edwards took a tour of our newly relaunched Menswear Floor at John Lewis & Partners, Oxford St. He picked his favourite pieces from the John Lewis & Partners Menswear collection in the Walk-In Wardrobe and learned a thing or two about lifestyle essentials at The Pitch. He even took a seat at the bar in our VIP styling suite, The Speak Easy at John Lewis & Partners.

Whether you’re looking for style advice or a total wardrobe refresh, drop by the Menswear floor at John Lewis & Partners Oxford Street to see what’s new. 

Take a look below to see which services are available. If you'd like to book an appointment, please call 020 3073 0430

Whether you’re looking for style advice or a total wardrobe refresh, drop by the Menswear floor at John Lewis & Partners Oxford Street to see what’s new.

Take a look below to see which services are available. If you'd like to book an appointment, please call 020 3073 0430

WALK & TALK
Give us 30 minutes and we’ll find your style as we walk the floor.

5 to 30 minutes

5 to 30 minutes
FREE

FREE

DENIM, SORTED
We’ll find your fit so you’ll know what to look for next time you’re shopping.

1 hour

20 minutes

1 hour
FREE

FREE

EVENT DECODE
Whatever the occasion, we’ll make you the best dressed in the room.

1 hour

1 hour
FREE

FREE

MODERN OFFICE
From smart suits to dress-down essentials, we’ll build a wardrobe that works.

1 hour

1 hour
FREE

FREE

SUITCASE REFRESH
We’ll get you getaway ready with our personalised holiday suggestions.

1 hour

1 hour
FREE

FREE

STYLE SHAKE-UP
We’ll overhaul your whole wardrobe, see what you’re missing and find the latest brands that work for you.

1-2 hours

1-2 hours
FREE

FREE

No pressure. No nonsense. No fuss. Our Style Advisors will do all the hard work.
To book an appointment speak to a Partner in store or call us on 020 3073 0430

The Ultimate Experience

Exclusively offered at our Oxford Street store we bring you The Ultimate Experience

Create a totally bespoke style appointment from our menu of premium services.Tailor your session by focusing on style, or add on fragrance or skincare advice.For yourself or a gift. We’ll build it around you

To book the Ultimate Menswear Experience please call 02030 730430 or speak to a Partner in Store.

Personal Styling

STYLE CONFIDENCE SORTED

A place for womenswear fashion inspiration. Join us for personal styling, talks, events and more in The Style Studio.

Floor 1

Style Studio

STYLE CONFIDENCE SORTED

A place for womenswear fashion inspiration. Join us for personal styling, talks, events and more in The Style Studio.

Floor 1

Style Studio

EATERTAINMENT FROM CADBURY

Step into the retro video shop experience and watch short films on the Creme Egg EATertainment channel, while choosing your chocolatey treats.

Fill your movie-inspired tin with twelve eggs and three sharing bags of mini filled eggs, then complete the experience by personalising your tin.

Exclusive to John Lewis & Partners Oxford Street

THE WELCOME DESK

The Welcome Desk is a place to discover our exclusive events and workshops, book selected services or purchase one of our special experience gifts.

Find our full list of services here

THE FEVER TREE EXPERIENCE

Discover fever tree Christmas crackers, and find out how to make your own delishious treat.

KITKAT WITH A DIFFERENCE

Visit The Chocolatory to discover unique flavours of KitKat and find out how you can create your own delicious treat

DISCOVER OUR NEW MENU

For tasty hot meals, light snacks, mouth-watering cakes and refreshing drinks, ideal for all the family

*In line with Government legislation, John Lewis Partnership expects all partners and customers (less those with valid medical reasons) to wear a face covering when in our shops.