Customer services

John Lewis & Partners Pattern

International delivery

We can ship to 38 countries worldwide from £7.50

Find selected John Lewis & Partners homewares in a number of outlets outside the UK too - discover more

Visa, mastercard, maestro and paypal

PayPal is available only for transactions in GBP, and you can use gift cards for international orders placed via the UK site, but not via international domains.

Where we deliver to, costs & delivery timescales

We offer delivery of a wide range of fashion and home products from to international destinations. 

We're currently offering FREE delivery to the Republic of Ireland (usually £7.50)
Delivery 2 - 3 days

Delivery charge £7.50

Country Delivery within (working days*)

Netherlands, Belgium & Luxembourg

2 - 4

France & Germany

2 - 5


2 - 6


3 - 5

Spain, Switzerland, Czech Republic, Slovakia & Denmark

3 - 6
Portugal 3 - 7


4 - 6

Sweden, Hungary, Estonia & Slovenia

4 - 7
Latvia & Lithuania
4 - 8
5 - 7

*A working day is Monday to Friday, excluding public holidays, but please note that these may vary from country to country

Delivery charge £10

Country Delivery within (working days*)
Hong Kong 3 - 6
Cyprus 3 - 7

Singapore & Malaysia

3 - 7

United Arab Emirates & South Korea

3 - 8

Canada & Qatar

3 - 9


3 - 10


4 - 8
Greece 4 - 9


4 - 10
Malta 5 - 7 
South Africa & New Zealand
5 - 9
6 - 10

*A working day is Monday to Friday, excluding public holidays, but please note that these may vary from country to country

John Lewis Vases
John Lewis Vases
John Lewis Scarf

Further information on international shopping

  • If you'd like to have items sent to separate addresses, please complete a separate order for each address. A separate delivery charge will be made for each address.
  • Please note that the Channel Islands and Northern Ireland count as UK, not International delivery.
  • In some but not all instances, the recipient will need to sign for an international delivery; this depends on the local carrier and value of the order. We'd advise you assume that someone needs to be in to receive the parcel.
  • We're sorry that we can't currently deliver website orders to BFPO addresses, but our Export department may be able to help - so do please contact them. Please note though that shipping costs charged by this service will be higher than the cost of the delivery service offered via the website.
  • Our Never Knowingly Undersold price promise only applies to shopping in the UK and not internationally
  • Added Care purchase (our Accidental Damage Insurance) is only available for UK orders
  • my John Lewis membership is only available for UK shoppers
  • You can find selected John Lewis & Partners homewares in a number of outlets outside the UK - find out more here

How to shop Internationally

Either shop via our UK site by looking for products that are eligible for International delivery on a product page; pay in sterling

Or visit one of our International sites by clicking on the flag at the top right-hand corner of any page; pay in local currency.

John Lewis Vases

What we can deliver internationally

We deliver a wide range of home and fashion products internationally, but there are certain products which aren't eligible. These include electricals, beauty and furniture.

John Lewis Fashion


Find out how our UK clothing sizes for men, women and children compare to their international equivalents, to be sure you get the perfect fit.

John Lewis Glasses

Help from our specialist export team

If you're moving abroad, or you'd like to send  a quantity of products normally excluded from our international service, you may like to use our export team.


If you’ve changed your mind about keeping your purchase, please return it in its original condition with proof of purchase and we’ll exchange or refund it. Unless faulty, this should be within 35 days of receiving your order, and please note that you’ll need to bear postage costs. By original condition, we’d expect this to mean that you’ve kept packaging and labels, and that the item is undamaged and unused.

Please note that anything you've bought from our UK shops or from cannot be returned to any of our international outlets. Please contact Customer Services directly to discuss your return.

For international returns queries, please call us on +44 1698 545 454


Business Customers

If you are a business customer from anywhere in the world wishing to purchase goods from us please use our International Export department.


Under UK & EU VAT Law, VAT is due on all sales to private individuals where the goods will be taken to or delivered to an address in the EU.

VAT & Customs Payments – Non EU

UK VAT is not charged where the goods are exported, and the export is evidenced, to a destination outside the EU.

Goods exported by John Lewis International

Where goods are delivered to destinations outside the EU by John Lewis International these may be subject to taxes, fees, levies or other charges, which are imposed by local legislation. The recipient of the goods is responsible for all customs formalities at importation, and will be required to pay any additional charges, including import duty, formal customs entry, taxes, levies and other charges.

The recipient of the goods, who may not the person who has ordered them, will receive a separate request for payment of these charges. In the USA and Canada, customers are sent a pre-delivery duty payment request, but in all other countries are required to pay local duties upon receipt of the order. If you're ordering goods to be delivered to someone else, please make sure they are aware they'll be responsible for these additional charges.

As we have no control over these charges and cannot predict what they may be, we are sorry that we are unable to offer any assistance on these processes. We would advise that you check the import charges applicable in any non-EU country before ordering goods to be delivered there.

contact us

Email us

or call our Customer Services team, 7 days a week, 7am to 11pm (UK time) on +44 1698 545 454

Terms & conditions

Check the small print for our international delivery service, including information concerning duty payments and delivery. Foreign language translations of T&Cs are available via the links at the top of this page