John Lewis & Partners, Nottingham

SHOPPING WITH US SAFELY

Find out what to expect when you shop with us, and what you can do to stay safe

Peak reassurance for customers in our shops

As we start to think about Christmas and ticking off those wish lists, we want to reassure you that Partner and customer safety remains our absolute priority. Watch this short video to learn about how you can shop safely with us, the quietest times to shop and the services that you can enjoy.

Thank you for helping us help everyone

Lewis Evenden Partner & Head of Branch

"We’re delighted to welcome you and the new Ori Caffe to our shop, serving authentic Mediterranean flavours. Our Place To Eat has a new menu too, for a reviving break while you shop. We think our Christmas shop may just be the best yet, so we hope you find festive inspiration too! Our Home Design service offers in-store or virtual appointments to help you find the perfect products for interior tweaks or transformations, whatever your budget."

LEWIS EVENDEN

Green Line

Partner & Head of Branch

Address

Victoria Centre Nottingham NG1 3QA

Our calls are handled by our Contact Centre – if you wish to speak to an in-store Partner it’s best to visit the shop.

Phone number

If you're calling about an existing order, please have your order number ready.

call 0115 941 8282

Opening hours this week

Mon*
09:00 - 18:00
Tues
09:00 - 18:00
Wed
09:00 - 18:00
Thurs
09:00 - 18:00
Fri
09:00 - 18:00
Sat
09:00 - 18:00
Sun**
11:00 - 17:00

* (Bank Holiday Hours - 10:00 to 18:00)

** Open for Browsing from 10:30

how can you prepare for visiting our stores?

 

  • Please wear a face covering while in our shop*
  • Vulnerable customers will be fast-tracked through the queue, please speak to a Customer service host at our entrance
  • You can check stock availability at your local shop on our app before you arrive. Download our app
  • my John Lewis members can use our website or app to scan your card at the till and your in-store receipts will be saved in the Kitchen Drawer for access at any time. Join now
  • For problems with an electrical item, you can save yourself a visit and receive aftersales support. Book a repair service, or check on an existing repair by calling our technical support team on 0330 123 0106
  • For returns, we will honour unwanted purchases that were made in our shops, on or after 18 February 2020, for up to 35 days from when the individual shop reopens that you wish to return to.  Read our returns policy
  • We'll have a drop box for online returns. Please speak to a Partner at the door for help using this returns method. You can use the box if you’re returning an online purchase, a parcel that's less than 20cm thickness x 45cm width, items that are unwanted and in perfect condition only. See our FAQ page for more information.
  • If you are showing any Coronavirus symptoms, please follow Government guidance and stay at home

Store Guide

Our departments, facilities and services

GROUND FLOOR

Departments

China, Glass & Silverware

Clocks

Clothescare

Decorative Accessories

Dyson Shop

Electrical Appliances (small)

Gift Food

Gift Wrap

Great British Exchange

Kitchenware 

Lighting

Stationery

Small Electrical

Table Linen

Toys

Facilities & services

Nespresso Boutique

FLOOR 1

Departments

Baby & Childrenswear

Beauty & Fragrance

Haberdashery

Jewellery & Watches

Lingerie, Nightwear & Swimwear

Nursery

Schoolwear & Children’s Shoes

Sunglasses

Travel Goods

Women’s Shoes & Accessories

Womenswear

Facilities & services

Baby Change

Elemis SpaPod

Ori Caffe

Personal Styling (women)

Toilets (wheelchair accessible)

FLOOR 2

Departments

Bed & Bath Linen

Beds & Bedroom Furniture

Carpets & Flooring

Christmas Shop (seasonal)

Curtains & Blinds

Door Mats & Door Furniture

Electrical Appliances (large)

Fitted Kitchens

Furniture

Garden Furniture (seasonal)

Pictures, Mirrors & Clocks

Facilities & services

Bureau de Change

Customer Service

Tax Free Shopping

Home Design Service

Lost Property

Partnership Card

Toilets

FLOOR 3

Departments

Audio, TV & Technology

Menswear & Men’s Shoes

Microsoft Shop

 

Facilities & services

Customer Collection

Parents’ Room

Personal Styling (men)

The Place to Eat

Toilets (wheelchair accessible)

 

NEW: FREE VIRTUAL SERVICES

We’re working on bringing more services and experiences to you.

Virtual Home Design appointments

Our Home Design Stylists are here to show you how to make the most of your space, or finally tackle that interior project you’ve been thinking about.

Personal Styling

Virtual Personal Styling appointments

Our Stylists are on hand to help you make the most of your wardrobe and identify the key pieces you’re missing.

Virtual Nursery Advice appointments

One of our Nursery Advisors will answer your questions and find the right products for your child.

FREQUENTLY ASKED QUESTIONS

All the latest Coronavirus (COVID-19) information for our customers

Our Shops & Services

Delivery

Click & Collect

Returns

GET NEW-SEASON READY WITH THE COMPLETE STYLE & BEAUTY EXPERIENCE

GET NEW-SEASON READY WITH THE COMPLETE STYLE & BEAUTY EXPERIENCE

Treat yourself or someone special to the Complete Style & Beauty Experience for just £100. Includes:

2-hour Personal Styling appointment
Luxury gel manicure and brow shape from Shavata
Beauty counter makeover, with £35 to spend on beauty products
Lunch at Filmore & Union


Call to book at The Experience Desk on 0115 850 7739

The Complete Beauty & Style Experience
 Place to Eat

WHAT'S ON

Discover events and experiences at your nearest John Lewis & Partners

THE PLACE TO EAT

For hot meals, light snacks, cakes and refreshing drinks for all the family, served throughout the day

Complete Beauty & Style Experience

GET NEW-SEASON READY WITH THE COMPLETE STYLE & BEAUTY EXPERIENCE

Treat yourself or someone special to the Complete Style & Beauty Experience for just £100. Includes:

2-hour Personal Styling appointment
Luxury gel manicure and brow shape from Shavata
Beauty counter makeover, with £35 to spend on beauty products
Lunch at Filmore & Union


Call to book at The Experience Desk on 0115 850 7739

What's On

WHAT'S ON

Discover events and experiences at your nearest John Lewis & Partners

THE PLACE TO EAT

For hot meals, light snacks, cakes and refreshing drinks for all the family, served throughout the day

THE EXPERIENCE DESK

The Experience Desk is a place to discover our exclusive events and workshops, book selected services or purchase one of our special experience gifts.

Call: 0115 850 7739

Find our full list of services here

OTHER SERVICES

Fitted Kitchens

We can help you plan and create your perfect kitchen 

Floor 2

Gift List

Whatever the celebration, help friends and family mark it with a special gift

Floor 2

Filmore and Union

Enjoy energising breakfasts, wholesome lunches, fresh juices and organic coffee

Floor 1

*In line with Government legislation, John Lewis Partnership expects all partners and customers (less those with valid medical reasons) to wear a face covering when in our shops.