Shop as usual on the website and then proceed to checkout. During checkout you'll be asked to enter two codes for each voucher you wish to spend:

• The 10 digit serial number on the bottom right of the voucher;
• And the 7 character online security code underneath the scratch-off panel.
• For multiple gift vouchers, enter one set of voucher codes at a time.

After entering in the gift voucher codes, your order will be automatically updated with credit to the value of the voucher(s).

• If there's any balance to pay, you can use a debit or credit card in the usual way
• If you don’t spend the full value of the voucher(s), the remaining credit will be lost

If you find that your voucher is not accepted at checkout, check the serial number and online security code you have entered and try again. If you continue to experience any further difficulties, email our Customer Service team or call us on 03456 049 049 7am - 11pm, 7 days a week

Gift vouchers can only be used online once, and they cannot be used in our shops once the holographic panel has been scratched off.

• If your gift vouchers are accidentally damaged, contact our Customer Services team. 
• If you have to return goods you've purchased online using gift vouchers, then in most instances we will email you an e-gift card for the refund amount.
• You may also return goods to any John Lewis shop

This does not affect your statutory rights.

If you have a John Lewis Partnership e-voucher, shop as usual on the website and then proceed to checkout.

During checkout you'll be asked to enter two codes for the e-voucher you wish to spend:

• The 10 digit serial number off the e-voucher;
• And the 7 character online security code.

After entering in the e-voucher code, your order will be automatically updated with credit to the value of the e-voucher. If there's any balance to pay, you can use a debit or credit card in the usual way. If you don’t spend the full value of the e-voucher, the remaining credit will be lost.

If you find that your voucher is not accepted at checkout, check the serial number and online security code you have entered and try again. If you continue to experience any further difficulties, email our Customer Service team or call us on 03456 049 049 7am - 11pm, 7 days a week

Please note: e-vouchers can only be used online once, and they cannot be used in our shops or by phone. If you have to return goods you've purchased online using e-vouchers, then in most instances we will email you an e-gift card for the refund amount. You may also return goods to any John Lewis & Partners shop. This does not affect your statutory rights.