John Lewis & Partners, Ashford

Address

Fougeres Way Ashford Kent TN25 4DT

Our calls are handled by our Contact Centre – if you wish to speak to an in-store Partner it’s best to visit the shop.

Phone number

If you're calling about an existing order, please have your order number ready.

call 01233 811 010

Opening hours this week

Mon
Temporarily Closed
Tues
Temporarily Closed
Wed
Temporarily Closed
Thurs
Temporarily Closed
Fri
Temporarily Closed
Sat
Temporarily Closed
Sun*
Temporarily Closed

* You can still shop with John Lewis online and click&collect from selected Waitrose and Co-Op stores.

how can you prepare for visiting our stores?

 

  • Please wear a face covering while in our shop*
  • Vulnerable customers will be fast-tracked through the queue, please speak to a Customer service host at our entrance
  • You can check stock availability at your local shop on our app before you arrive. Download our app
  • my John Lewis members can use our website or app to scan your card at the till and your in-store receipts will be saved in the Kitchen Drawer for access at any time. Join now
  • For problems with an electrical item, you can save yourself a visit and receive aftersales support. Book a repair service, or check on an existing repair by calling our technical support team on 0330 123 0106
  • We’ve extended our returns period just for the festive season. Any gift bought between 8 October and 24 December 2020 can be returned up until 28 January 2021  Read our returns policy
  • We'll have a drop box for online returns. Please speak to a Partner at the door for help using this returns method. You can use the box if you’re returning an online purchase, a parcel that's less than 20cm thickness x 45cm width, items that are unwanted and in perfect condition only. See our FAQ page for more information.
  • If you are showing any Coronavirus symptoms, please follow Government guidance and stay at home

Information on product availability

Store Guide

Our departments, facilities and services

GROUND FLOOR

Departments

Bathroom Accessories

Beauty

Bed & Bath Linen

Clothes Care

Decorative Home Accessories

Electrical Appliances

Garden Furniture & Gardening (seasonal)

Gift Food

Gifts

Home Fragrance

Home Storage

Kitchenware

Nursery

Silverware, China & Glass

Stationery

Tableware & Table Linen

Facilities & services

Customer Service

Nursery Services

Tax Free Shopping

FLOOR 1

Departments

Audio, TV & Technology

Beds & Bedroom Furniture

Curtains & Blinds

Decorative Home Accessories

Carpets & Flooring

Furnishing Fabrics & Cushions

Furniture

Haberdashery

Home Decorating

Lighting

Pictures, Frames & Mirrors

Travel

Facilities & services

Home Design Service

Cafe

Tech Services

VIRTUAL SERVICES & Experiences

Expert advice and inspiration, whenever you need it

We've been with you every step of the way for 155 years. Which is why we've been exploring how to keep bringing you the services you know and love, as well as new ways to get inspired. Think expert live talks from specialist Partners, virtual appointments, interactive masterclasses and more - live in your home. 

Virtual Home Design appointments

Our Home Design Stylists are here to show you how to make the most of your space, or finally tackle that interior project you’ve been thinking about.

Personal Styling

Virtual Personal Styling appointments

Our Stylists are on hand to help you make the most of your wardrobe and identify the key pieces you’re missing.

Virtual Nursery Advice appointments

One of our Nursery Advisors will answer your questions and find the right products for your child.

FREQUENTLY ASKED QUESTIONS

All the latest Coronavirus (COVID-19) information for our customers

What's On

WHAT'S ON

Discover events and experiences at your nearest John Lewis & Partners

WHAT'S ON

Discover events and experiences at your nearest John Lewis & Partners

Cafe

CAFÉ

For a perfect pick me up, with freshly-ground coffee and light snacks

Find out more

Cafe

CAFE

For a perfect pick me up, with freshly-ground coffee and light snacks

OTHER SERVICES

Home Design Service

Our Home Design Stylists can help you create a look you'll love to come home to

Floor 1

Furnishing & Fabrics

Our customisation services give you the freedom to create

Floor 1

Shutters

Shutters offer a beautiful solution for both privacy and light

Floor 1

Nursery Advice

Our Nursery Partners can help you at every step of the way with our two free services

Ground Floor 

TV & Home Cinema Installation

Buy a TV from us and our services include installation, wall mounting and home cinema set-up 

Floor 1

Curtains & Blinds

Curtains & Blinds Services

Our range of made to measure curtains and blinds services help you create a beautiful home

Floor 1

*In line with Government legislation, John Lewis Partnership expects all partners and customers (less those with valid medical reasons) to wear a face covering when in our shops.