John Lewis & Partners, Ashford
Address
Fougeres Way Ashford Kent TN25 4DT
Our calls are handled by our Contact Centre – if you wish to speak to an in-store Partner it’s best to visit the shop.
Phone number
If you're calling about an existing order, please have your order number ready.
call 01233 811 010Opening hours this week
- Mon
- Temporarily Closed
- Tues
- Temporarily Closed
- Wed
- Temporarily Closed
- Thurs
- Temporarily Closed
- Fri
- Temporarily Closed
- Sat
- Temporarily Closed
- Sun*
- Temporarily Closed
how can you prepare for visiting our stores?
- Please wear a face covering while in our shop*
- Vulnerable customers will be fast-tracked through the queue, please speak to a Customer service host at our entrance
- You can check stock availability at your local shop on our app before you arrive. Download our app
- my John Lewis members can use our website or app to scan your card at the till and your in-store receipts will be saved in the Kitchen Drawer for access at any time. Join now
- For problems with an electrical item, you can save yourself a visit and receive aftersales support. Book a repair service, or check on an existing repair by calling our technical support team on 0330 123 0106
- We’ve extended our returns period just for the festive season. Any gift bought between 8 October and 24 December 2020 can be returned up until 28 January 2021 Read our returns policy
- We'll have a drop box for online returns. Please speak to a Partner at the door for help using this returns method. You can use the box if you’re returning an online purchase, a parcel that's less than 20cm thickness x 45cm width, items that are unwanted and in perfect condition only. See our FAQ page for more information.
- If you are showing any Coronavirus symptoms, please follow Government guidance and stay at home
Store Guide
Our departments, facilities and services
GROUND FLOOR
Departments
Bathroom Accessories
Beauty
Bed & Bath Linen
Clothes Care
Decorative Home Accessories
Electrical Appliances
Garden Furniture & Gardening (seasonal)
Gift Food
Gifts
Home Fragrance
Home Storage
Kitchenware
Nursery
Silverware, China & Glass
Stationery
Tableware & Table Linen
Facilities & services
Customer Service
Nursery Services
Tax Free Shopping
FLOOR 1
Departments
Audio, TV & Technology
Beds & Bedroom Furniture
Curtains & Blinds
Decorative Home Accessories
Carpets & Flooring
Furnishing Fabrics & Cushions
Furniture
Haberdashery
Home Decorating
Lighting
Pictures, Frames & Mirrors
Travel
Facilities & services
Home Design Service
Cafe
Tech Services
VIRTUAL SERVICES & Experiences
Expert advice and inspiration, whenever you need it
We've been with you every step of the way for 155 years. Which is why we've been exploring how to keep bringing you the services you know and love, as well as new ways to get inspired. Think expert live talks from specialist Partners, virtual appointments, interactive masterclasses and more - live in your home.
Virtual Home Design appointments
Our Home Design Stylists are here to show you how to make the most of your space, or finally tackle that interior project you’ve been thinking about.
Virtual Personal Styling appointments
Our Stylists are on hand to help you make the most of your wardrobe and identify the key pieces you’re missing.
Virtual Nursery Advice appointments
One of our Nursery Advisors will answer your questions and find the right products for your child.
FREQUENTLY ASKED QUESTIONS
All the latest Coronavirus (COVID-19) information for our customers
WHAT'S ON
Discover events and experiences at your nearest John Lewis & Partners
OTHER SERVICES
Home Design Service
Our Home Design Stylists can help you create a look you'll love to come home to
Floor 1
Furnishing & Fabrics
Our customisation services give you the freedom to create
Floor 1
Shutters
Shutters offer a beautiful solution for both privacy and light
Floor 1
Nursery Advice
Our Nursery Partners can help you at every step of the way with our two free services
Ground Floor
TV & Home Cinema Installation
Buy a TV from us and our services include installation, wall mounting and home cinema set-up
Floor 1
Curtains & Blinds Services
Our range of made to measure curtains and blinds services help you create a beautiful home
Floor 1
*In line with Government legislation, John Lewis Partnership expects all partners and customers (less those with valid medical reasons) to wear a face covering when in our shops.
* You can still shop with John Lewis online and click&collect from selected Waitrose and Co-Op stores.